geeni Reviews

geeni Reviews

Published by on 2021-08-27

Meet Geeni. Your wish is Geeni's command. Control all Geeni smart home and
smart health devices in one easy app, from ANYWHERE in the world. Geeni is easy
enough for anyone to use and combines the SIMPLICITY of an on/off switch with
PREMIUM features such as: - Easy, powerful control of...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


geeni Reviews


  • By

    I thought I wrote a review already

    But I’ll write another! I’ve had this little camera for over a year now, set it up in the office to see what my cat got up to when I wasn’t there and now have it in the living room pointed at my dog’s crate where he stays when we go somewhere. After the initial setup, it’s been a great little camera. I downloaded the wrong app at first, as I suspected a lot of people did who have this one star because it didn’t work, but called customer service and got the help I needed to get it straight. Btw, app is Geeni, NOT Merkury. Also, I recall I had to make sure the camera was synced to the 2.4 wifi and not the stronger 5 (we have both, and at first I automatically put it on the 5, apologies that I don’t recall the actual name but every time I sign into my account to get my internet connection I see both so I remember the numbers, I hope if anyone reads this they know what I mean) so that was also something I had to straighten out. Once done everything’s been fine, but recently I switched phones and have a new number, and I can’t see any place to change that, so I contacted customer service in-app and am waiting for a response. If I can’t change it I’ll have to create another account, I guess. Minor annoyance but doable since it doesn’t involve set up of the product haha. I hope this helps someone out there. It’s a good product, give it a chance!





  • By

    Surprisingly resilient and simple!

    My home network contains so many devices that no router made can allow them all to connect at once. I have to have 3 routers using double NAT on each to keep everything online. Many of the cheaper IoT devices have to be regularly unplugged and plugged back in to maintain functionality/connectivity. The Geeni system, for being one of the cheaper lines, somehow is one of the most reliable of all the different manufacturers and brands that I have interlinked. Stays connected better even than the Belkin and iHome products. [Update: Somehow just realized I was writing a review for the app not the camera...I have 2 White scale bulbs, 2 smart outlets, and one of their cameras. Also, I have a different manufacturer of smart camera in every room, including 2 in the hallway (one at each end) and 2 outside) - explicitly TO test them against and with each other and demo differences and compatibilities to potential smarthome builders. Review applies to all 5 devices that use this app as well as the app itself. ]


  • By

    Technology at its finest

    So first off I will start by saying I myself have not had any issues with this app and it’s ability to connect to my Wi-Fi or any issues with my Wi-Fi to connect the app to any of the Merkury LED bulbs, WiFi plug-ins or cameras that I own. To be honest with you it’s great knowing the fact that I can turn any of my lights on or off in any room at any given time with the push of a button on app screen is just amazing and then add the fact that you can change the color and brightness of these bulbs on screen sliders to adjust the brightness as well as the on screen color wheel to set the color of your choice. Also I love the fact that you can set a schedule so you can program a schedule for your lights to turn on and off while you’re at home or while you’re away this is great if you’re away from the house and you want to program your porch lights or garage lights to come on and off at certain time intervals. It’s been a game changer as well as innovative and fun for our family. The only issue I had and this has nothing to do with the app or the product is if someone manually turns the light off by the switch itself while the device is on and been turned on through the app this puts the light into off-line mode and you have no control over it until you that switch is turned back on.


  • By

    For the price, no major complaints.

    Picked up the indoor security camera from a BIG BOX store. Setting up I hit a snag. I have both 2.4 GHz and 5.0 GHz networks in my home. My particular camera is designed to operate on using the 2.4 GHz network of only. Went thru the setup many times with many devices and it would not work at all. Double checking every time that I was connecting to the 2.4Ghz network. I could get ally the way thru to a solid blue light, but the app would give an error msg that it can’t connect. Just about to give up and return the camera I had an “Ah Ha” moment. My two networks (2.4 GHz and 5.9 GHz) have different SSID’s. To simply things around the house I gave the two different networks the same password. When setting up the camera I would select the 2.4 GHz network and type in the password which is the same for both SSID’s (network names). Would not connect at all on the app, but the camera would go from flashing red, to flashing blue, then solid lit blue as if connected. So I logged into my router and changed the 5.0 GHz password by adding an extra character to the end. Two separate passwords fixed the connection problem. * * * TLDR, will not work on 2.4 GHz network if the password is the same as a 5.0 GHz network.


  • By

    Love the camera, the app isn’t as great. Well not anymore.

    We bought our Geeni camera around Christmas time because our packages tend to come up missing. Everything about it is great. My only concern is that ever since the recent update, I am unable to select all of my notification snapshots for deletion. I don’t look at them often and they tend to add up pretty quick. I swear I scrolled for an hour straight one day deleting the snap notifications. It is starting to make my phone lag because it’s taking up so much space and I don’t have a few hours to kill just to delete everything. I have thought about deleting the app instead. I wish Geeni would fix this and put it back the way it was before. **Developers... anyway that this issue will be fixed? I have deleted and reinstalled the app, I have deleted the notifications too! But no matter what I do, THEY COME BACK! 😫


  • By

    App is okay but could be greatly improved

    We got two cameras to use in our windows for security reasons. The cameras work great and were easy to set up. The app really seems to be lacking some features and has problems with play back. Sometimes playback works the first time and sometimes I have to restart the app several times to get it to work. There are several things that could make the app better. Being able to view more than one camera at a time would be amazing. Also having an easier way to scroll through the playback would be good. Being able to control the speed of the playback would be nice. I think the biggest help would be if there was a website you could view your cameras from. My husband doesn’t have a phone and his tablet and computer are both windows so he has no way of viewing our cameras. We will end up replacing our cameras in the future so he is able to access them and so we have more options with playback, recording, and the ability to view more than one camera at once.


  • By

    Blown away

    At first I was very skeptical about purchasing some lightbulbs of this brand and not knowing anything about it but I am absolutely blown away by the product and the app itself. You can control your lights from anywhere in the world very easy installation and no hub required the app is very user-friendly you can name all the bulbs in your home different names for each individual room I can Control each one individually to your liking. You can adjust brightness change the colors of the bulbs set schedules for on an off time and set the mood lighting for different settings which is very convenient. The only minor downfall I have with the app is that sometimes after I load it it does not connect through the cellular connection and I have to shut down the app and reopened it other than that I am blown away by this product and very pleased that I purchased it.





  • By

    Don’t waste your time or money on this P.O.S.!!!

    What should be a live view is instead a black screen that only says “constructing encryption channel” and never ending loading symbol. After calling customer support I learned that the only troubleshooting technique/idea they have is to uninstall and then reinstall the app on your phone and try again. They were less than useless to put it nicely. (Update). After reading the developers response to my review I am even more disappointed with this company, the developers and the WiFi camera I purchased from them. I find it interesting that they have the time to respond to every comment made here in the AppStore yet I am still waiting for them to respond to the 2 different claims I’ve filed through the app. Additionally, no response to the two different ph calls I’ve made to them requesting help and my mother has also contacted them for support on 2 occasions with no response to either of those. We have asked for help 6 times and have yet to hear back from them. The only attempt they have made at communication is their response to this AppStore review.


  • By

    Great App and Product Line (Good Prices Too)

    Just starting using your WiFi smart plugs and a WiFi camera this week and so far all seems well, I was super impressed with how easy it was to set it all up with the app to get devices connected to WiFi and linked to account and firmware updated on camera and video/picture quality seems pretty impressive based on size and price of camera I was pleasantly surprised! Keep up the great work! All that said I was wondering if you could look into adding scheduling function for sunrise and sunset? That would be great since daylight times change so much seasonally and with DST and all, this is a function my previous security/automation system (iris by Lowe’s) has but since Lowe’s is shutting the iris platform down the end of the month I’ve switched to three other systems to replace it. Thanks for your help! Have a great day! God Bless!


  • By

    No response from Customer Service in app

    I WAS very happy with these cameras in my home. The most Important camera is in my grandpas room in his Adult living. He is on hospice with Dementia. The app customer service no longer responds in Chat/email in the app. I had one question regarding notifications because I had to reset my home cameras I could no longer find where to turn off my screenshot notifications, because I only need to see my grandfather. Several attempts in a few days no response. Today just before I decided to write this all of the notifications for my grandfathers camera shows black. But I can see him and the camera is working. But I can’t go back and see how long he’s been in bed today. Customer service is nonexistent on the app. I would love correspondence.


  • By

    Works but doesn’t integrate

    Was able to pair 3 out of 4 lights with my home network without any trouble (4th light won’t come on but could be the lamp, and working with the other 3 first)- brightens, and color control was easy and smooth via the app - the problem ai’m having is adding the devices to my home assistant - Google Home is unable to find the devices and therefore can’t control them - which was the primary reason I bought the lights in the first place (confirmed that they are on the same network, powered on, working in th Geeni app, Geeni app is on, . . . . ) - instructions show “screens-capture instructions” that don’t match any Geeni or Google Home screens (presume written for an earlier version of one or the other) - hope this gets resolved quickly otherwise will be forced to return these and go with another product Update: am now able to connect w/ Google Home, however occasionally drops one light and then reconnects later at random - having the same issue on my parents network at an alternate location.


  • By

    Easy Smart Home manager

    I but a lot of smart power devices when I added solar panels. I love how easy it is to control my devices, lamps, power strip, outlets, with the Geeni app. The interface with Alexa / Echo works very well. The app is well thought out, with the ability to set a schedule, create groups of devices, and change lightbulb colors from the iPhone. The app ids also great for traveling or if you’re gone for the day (or longer) and want to control lights from your phone so you don’t walk into a dark house. Geeni provides stats on power use which is handy to work within a KHz limit with solar production. I do wish they would update the app so that you can re-order the list of devices. As I’ve purchased more devices, the primary list is in chronological order as added and I would like to group them in the list by room, and move the lamp I use most often to the top of the list.


  • By

    CW007 camera

    I bought this to keep an eye on my dog amd it works gretwhen I am home. But once I leave home whenever I try to look at the live feed ot says “constructing encryption channel “ with the spinning wheel then after a few minutes I get the message, “constructing encryption channel failed” this has been happening for the past two days since. I tried to request help through the app with no response to the 3 messages sent. I have an iPhone and made sure it was connected to the 2.4ghz wifi when I set up the camera. I haven’t yet purchased the micro sd card but for live feed but according to the manual that is needed if you want to record and playback. I also bought the doorbell and also can’t that set up cia the easy method or QR. The software and set up of these devices shouldn’t be this difficult especially since I am somewhat tech savvy! I checked the articles on the website and there was nothing about this error! Not helpful information there!!!! I’ll try again tonight but may just need to give up and return.


  • By

    Everything was fine until...

    I was checking my message center to view all the motion detections, when I saw someone else’s camera, inside their home! I could see an elderly woman sitting on the couch and her dog was in a pounce position at the front door. Not only that, but you can communicate through the Geeni camera, well several times have I heard someone talking through the mic on the camera, when the only people who SHOULD have access were in that room. UPDATE: contacted costumer service they had me reset the camera, pretty much the same thing I did when I initially set it up. haven’t had any ones motion detector pop up on my messages, yet. I have not shared device with anyone at all, so sharing it was not an issue to begin with. I’m giving this a 4 star review because I do like the camera. I just want Geeni to look more into the privacy of these devices.


  • By

    Good app, good device, just one thing needs improvement

    The only thing that I would like to see added/improved upon is this. I wish that the playback feature from recorded video on the SD card would allow you to scroll through frames. It’s hard to detect movement that wasn’t caught by the motion trigger by playing back. You have to select a time frame, and then the frame on the screen changes. It would be perfect if you could scroll through each frame (like videos on iphones). I really hope that you can add this feature as I am considering buying some of your higher end models. Otherwise, the app is very easy to use and feature full, and I haven’t discovered any other issue thus far. Thank you! Would recommend to anyone.



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You can now contact geeni customer service directly
via Email using our new site - AppContacter.com

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Is geeni Safe?

Yes. geeni is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 209,447 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for geeni Is 25.5/100.


Is geeni Legit?

Yes. geeni is legit, but not 100% legit to us. This conclusion was arrived at by running over 209,447 geeni User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for geeni Is 25.5/100.


Is geeni not working?

geeni works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 9 Comments

By Guy
Aug 13 2021

The geeni doorbell has encryption issues, and the speaker is poor quality. I have removed the doorbell because it is no longer connecting to the wifi. Very poor quality.



By Jay
Jul 04 2021

It seem like I'm hearing sounds and conversations not made by anyone in this house.....constantly beeps when no one is in the house



By Jay
Jul 04 2021

Camera seem like its recording other conversations other sounds that I didn't make anybody else having this issue



By Skyewalker
May 31 2021

The cameras worked fine for a month. Now they go offline within 24 hours.... Most wifi devices are smart enough to reconnect. These devices go offline and you have to reconnect them manually by unplugging them and plugging them again... Not good for a security camera when you are out of town.... High quality video and low quality wifi reconnect settings. They disconnect on their own. Wifi works great at 60-75% capacity/connectivity... I would not recommend this product it's a waste..... Imagine if your printer went offline every twelve hours and you wanted to print from the comfort of your bedroom and not your office. And you had to walk to your printer and unplug it for it to reconnect. Don't buy



By Annie Marcelin
Apr 11 2021

Constructing encryption channel failed is all it says when trying to play back video or want to watch out side



By Sonya Branch
Mar 18 2021

Not working properly. I have 2 of them.



By Zahidullah Dawood
Jan 01 2021

Constructing encryption channel failed is all it says when trying to play back video or want to watch out side



By Phillip
Dec 29 2020

Construction encryption channel problems, I have six cameras. It happens on all six from time to time. I have u-verse internet service at 100 mg. The cameras will sometimes say they're offline for some reason. I'm finding that the cameras are not reliable.



By Cindy Garcia
Dec 03 2020

Constructing encryption channel...is all it says when trying to play back video. Reset camera 3 times..uninstalled app and re installed it. Nothing helps????





Have a Problem with geeni? Report Issue

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Why should I report an Issue with geeni?

  1. Pulling issues faced by users like you is a good way to draw attention of geeni to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a geeni customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using geeni.


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