geeni Reviews

geeni has changed to be more stupid than before. Before the update, all the motion detection screen captures were listed together under Notification Center, whether it was from a single camera or multiple ones. You scrolled down to view all the captures, when you reached the bottom, if you wanted to delete all, just tap Delete, Select all, then confirm. Now, they group the screen captures by camera, and they put Select All on top of the screen so when you start to scroll down, the Select All disappears. So now when you reach the bottom and want to delete all, after you tap Delete you have to scroll all the way up so the Select All will show up. And since I got three cameras, I need to repeat this process three times, since the screen captures are now grouped by camera. Very very very idiotic!

Previous update didn't change the interface much, but the cameras connected a little faster than before. This new version, not only did it force me to log in again, but the interface was significantly different I had to relearn how to use it. But the worst is the connect time. Now I tap on one of the cameras I have to wait much longer, even longer than before it was last updated. Why would you take the time to make it worse???

I have been a fan of my this app WiFi cameras since getting them a few months ago, however after installing the latest update I have experienced more problems than ever. One continues to just keep restarting itself. Randomly we will hear it make the start up noise when no one is around it, then it will be flashing red and we have to log on & add the device again. This happens anywhere from 2-3 x a day & is not helpful at all if we are not @ home. Another issue we have found is that when we are away & log on to view live feed, geeni just stops & disappears. Log back in & try again, same thing for about 5 times. It’s very frustrating. Lastly, while recording from playback, you can no longer fast forward or rewind nor can you view the playback while recording with your screen flipped sideways so that you can see the bigger picture. We have tried deleting & reinstalling geeni numerous times & resetting both devices in hopes that by doing so it would fix the issues, however it did not. I once recommended these cameras to everyone I know. I even have recommended them over the Ring doorbell bc I keep one in between my front & storm door & like that you can go back and view the footage of the time of an alert. Sadly, I am not so sure that I will be recommending them any longer.

When I saw that Philips Hue lights were almost $100 for two, I nearly fell backwards. It’s just a lightbulb, what on earth could make it worth $45 compared to the $15 or so this app bulbs? Well, that was a year ago... trust me, once you have to deal with this app’s products for that long, you WILL understand the need to spend more than $15 on one of these products!

I have wasted probably hours of my life trying to make these products work; it just can’t be done. the fact that you almost certainly have to reset the lightbulb every time you go more than a day or so without turning it on is completely unforgivable and makes these lightbulbs UTTERLY USELESS for most rooms. When you try to turn on your lights, they’ll blind you with rapid flashing that doesn’t stop until it’s connected! Such a horrid feature when combined with 2-5 min waits for geeni to connect.

geeni is slow, buggy, and dysfunctional. The tips it gives you aren’t helpful, and the whole design of geeni strikes me as archaic and reminiscent of the apps I remember from 2010. The hours worth of frustration spent resetting and reconnecting these bulbs to your phone and alexa devices is not worth the saved pennies.

The interface is really clunky and hard to figure out, and even worse, it bugs out and doesn’t work at all half the time. It either gives a blank screen, or it crashes, or an error when you try to go into one of your products, or it doesn’t register anything you hit. I have 5 Merkury LED strips, so I haven’t tried it with other smart products, so take that for what it’s worth. It takes a good 15 minutes of fumbling around geeni to connect a new device. It never finds it right away, once it does it never connects right, every time you try again you have to re-enter your router password…then on the 7th or 8th try it magically works, despite doing nothing different. Once you’re connected, it’s finicky and not user friendly to make changes to the lighting. To be fair, some of these issues may be due to the Merkury strips themselves, but I also have 5 strips from the other major brand that starts with G and their app always discovers the new product immediately, and is way easier to use. Update: have had these strips for a long time now, and geeni continues to be terrible. geeni from Govee is perfect and I have never once had any issue. The Merkury (this app) lights look just as good as the ones from Govee, but eventually I will probably replace them with Govee anyway just because geeni is such trash.

I have many light bulbs, a smart plug, smart power strip, door bell, & led light strip. Recently my app crashed, none of my smart stuff would even turn back on, so I had to remove them and re-add them. Which is a headache, my light strip after ruffly 1 hr of trying to reset it to repair, it was a success. Then the bulbs were equally non-responsive to reseting as well, but didn’t take an hour. The phone number I signed up with, is no longer an active number, I cannot change my phone number, apparently you have to delete all devices, delete the account, then start fresh. That’s absolutely ridiculous, I just bought 15 new light bulbs, but will be returning them instead of opening to use them. I have already replaced my doorbell with a Ring bell. The this app door bell never made any sounds on my phone, even when I wasn’t at home, which defeated the purpose of knowing if someone is at my door when Im not home. geeni is flawed, not being able the update a changed phone number is crazy. When the next person gets my phone number, technically they can take control of my this app app. I will say, I’ve had everything for over 6 months, so I waited to be able to give an honest review.

I’ve had these cameras (6), bulbs (3), and a smart plug, for 2 years now. I erased my 2 previous reviews and am upgrading this one. As far as geeni , it is now superbly done with latest 2.2.0 updates! The bulbs and plug work fantastic on the schedules I set and have never failed, also the cameras motion detector schedule I set always turn on and off…fantastic. I have the full HD cams and they are great! The best thing was when they developed the CamView website so you can now view cams on PC, but, as what happened this time last year, their security certificate for the website expired on March 1st two days ago, so you can no longer view cams on puter/website. This happened last year on same date and it was down 3 days! It’s actually been down about 3 days now. Please FIX this and renew that certificate! Neither MS Edge or Chrome will bring up the CamView website to login!! I don’t understand why the delay on this important feature! Well I have you 4 stars, up from 1, but if you fix this I will have to dock another star…oh I forgot, these cams DO NOT connect to Alexa, the bulbs and plugs do, but the cams show up in Alexa app as smart plugs, STILL!! I’ll have to dock you down another star till u fix that…you cost me $120 on an Echo because you said it worked with it! Your customer phone support is not good either.

So never have I ever actually gotten onto anywhere to specifically leave a review. But I am here, perhaps mostly in hopes that the developers see and maybe take my “issue” under consideration. But in my experience so far from using geeni (approximately 2-3 weeks), it has been a slightly more negative experience than the inverse for me. geeni seems rather finicky when trying to toggle the power buttons for each light. Perhaps it works better/this problem isn’t able to be noticed if only one strip is paired/being used, I don’t know for a fact because I am using a total of six. And I have yet to buy the equipment needed in order to sync them all together. So for now I have to deal with interacting with each one individually. It often times, it will act like the screen glitches when I tap the power button on one light strip, and instead of it turning on/off, a different one turns on instead. Apart from that complaint, it seems to work relatively fine, and at least gets the job done. I would appreciate seeing some kind of patch update that corrects the aforementioned issue. Otherwise, no complaints. I’m a little more inclined to give it two stars, but I decided to be generous and rate it at three.

But I’ll write another! I’ve had this little camera for over a year now, set it up in the office to see what my cat got up to when I wasn’t there and now have it in the living room pointed at my dog’s crate where he stays when we go somewhere. After the initial setup, it’s been a great little camera. I downloaded the wrong app at first, as I suspected a lot of people did who have this one star because it didn’t work, but called customer service and got the help I needed to get it straight. Btw, app is this app, NOT Merkury. Also, I recall I had to make sure the camera was synced to the 2.4 wifi and not the stronger 5 (we have both, and at first I automatically put it on the 5, apologies that I don’t recall the actual name but every time I sign into my account to get my internet connection I see both so I remember the numbers, I hope if anyone reads this they know what I mean) so that was also something I had to straighten out. Once done everything’s been fine, but recently I switched phones and have a new number, and I can’t see any place to change that, so I contacted customer service in-app and am waiting for a response. If I can’t change it I’ll have to create another account, I guess. Minor annoyance but doable since it doesn’t involve set up of the product haha.
I hope this helps someone out there. It’s a good product, give it a chance!

So first off I will start by saying I myself have not had any issues with geeni and it’s ability to connect to my Wi-Fi or any issues with my Wi-Fi to connect geeni to any of the Merkury LED bulbs, WiFi plug-ins or cameras that I own. To be honest with you it’s great knowing the fact that I can turn any of my lights on or off in any room at any given time with the push of a button on app screen is just amazing and then add the fact that you can change the color and brightness of these bulbs on screen sliders to adjust the brightness as well as the on screen color wheel to set the color of your choice. Also I love the fact that you can set a schedule so you can program a schedule for your lights to turn on and off while you’re at home or while you’re away this is great if you’re away from the house and you want to program your porch lights or garage lights to come on and off at certain time intervals. It’s been a game changer as well as innovative and fun for our family. The only issue I had and this has nothing to do with geeni or the product is if someone manually turns the light off by the switch itself while the device is on and been turned on through geeni this puts the light into off-line mode and you have no control over it until you that switch is turned back on.

I chose this monitor because it had all the (simple) tech features I wanted and I liked the look of it compared to a lot of other monitors out there. We wall mounted it and I am happy with the radius of movement the head swerves and zoom in feature. I like I can look in from afar (like when I am at work). I am a bit creeped out though when Dad happens to be looking in (because he got a notification there is sound or movement in the room) and he can move the camera or talk through the camera/camera app. On the other hand, this is a great feature and capability! I wish there was a way to see either on the camera or an app notification that the other parent (or whoever has the password to geeni ) is looking in. The video stream in encrypted and I trust this. I do wish there was a feature to block viewing or shield the camera just for an added peace of mind so even if someone tried to look in while I am breastfeeding, they will see black. (Just ideas this app!). Only works on 4G network according to the instructions, though no problems. Oh, I also had to buy a longer cord to mount it where I wanted and it has to be plugged in all the time to (a very small expense). Again: cute cute and fits into the nursery! Works just as I need it to.

These smart lights in combination with the controller app are a great quality product, & I would have given it 5 stars, however after over a year of use in a house with 7 children I can tell you there needs to be some improvement. First off, the connectivity is spotty at best and geeni keeps dropping the previously installed & properly set up bulbs. It seems like every time I open geeni I am having to re add all of my devices to get them working again. My second issue & the biggest one in my opinion is the way that the bulb is reset by flicking the light switch quickly needs to be changed because as soon as my 3 year old realized he could make the lights blink by flicking the light switch he began to make a game of it and is constantly resetting the bulbs which is a real pain to have to fix on a daily basis, multiple times a day. If you can address and fix these issues I think this would be a superior product & would gladly give geeni and product combination a 5 star rating because as of right now these smart lights have been more hassle than they’re worth which has me seriously considering switching to a standard LED bulbs as opposed to these smart lights.

Picked up the indoor security camera from a BIG BOX store. Setting up I hit a snag. I have both 2.4 GHz and 5.0 GHz networks in my home. My particular camera is designed to operate on using the 2.4 GHz network of only. Went thru the setup many times with many devices and it would not work at all. Double checking every time that I was connecting to the 2.4Ghz network. I could get ally the way thru to a solid blue light, but geeni would give an error msg that it can’t connect. Just about to give up and return the camera I had an “Ah Ha” moment. My two networks (2.4 GHz and 5.9 GHz) have different SSID’s. To simply things around the house I gave the two different networks the same password. When setting up the camera I would select the 2.4 GHz network and type in the password which is the same for both SSID’s (network names). Would not connect at all on geeni , but the camera would go from flashing red, to flashing blue, then solid lit blue as if connected. So I logged into my router and changed the 5.0 GHz password by adding an extra character to the end. Two separate passwords fixed the connection problem.

* * * TLDR, will not work on 2.4 GHz network if the password is the same as a 5.0 GHz network.

I’m a DIY personality, so I have every type of battery operated tool they sell. I keep the Chargers and batteries, for all my electric tools, inside our home in my hobby room so the batteries do not overheat. Anyone that has ever had to buy batteries for power tools can tell you they are not cheap! The only problem I had was forgetting to remove the batteries from the charger, or unplug them when I finished a project. If you leave the batteries charging constantly, it is very hard on the battery cells and eventually destroys them. After making several trips to the closest hardware store to buy new batteries and spending over a $100 on each one, I quickly started looking for a solution. That is when I came across this app’s smart plugs. I bought one and took it home to install it, which was a breeze, and set up an automated schedule for all my battery chargers. I have it set to turn on every few days to charge any dead batteries that are on the charger, and even set up a schedule to power off everything nightly in case I forget. I loved all the features of geeni and charger so much, that I quickly went back and bought several more plugs for the house and garage. When my wife noticed them, she had me install one under the couch that controls multiple lamps in the living room. I soon connected geeni to Alexa so she can turn the lamps on or off through it rather than always stealing my phone! Great product and very easy to install!

Bought the cw007 yesterday and mounted it to watch our front door from our window inside, since we have recently had a couple packages “disappear” from our doorstep. I wanted something cheap and easy to use until we can afford something better and saw that this model had good reviews. I love everything about it except for the fact that the playback won’t work on geeni , it keeps saying “failed to connect.” We made sure the micro sd was empty on our laptop before plugging it into the camera. I formatted it through geeni at least 3 times. Restarted geeni . Restarted my phone. Restarted the camera. Etc. and even though it looks like playback is recording on geeni it won’t connect. Preview which is live stream is working fine, but the main reason I bought it is so it can record and playback so I can see what is happening with our packages. Until this gets fixed or until customer service responds to my request I sent them yesterday I will be leaving a 1 star review.

Update: within a few days of posting this review the playback issue has been fixed. Guess there was an issue with geeni because we stopped trying to mess with it. Never received a response from customer service but overall just glad the issue was fixed.

Honestly the user interface to connect devices is not the best in my honest opinion, God forbid your wifi turns off you’ll have to work with your device for hours to get it to work. This is the fourth time I’ve had to reconnect these lights and each time is even more painful and upsetting. Especially after a day of trying to fix my own pc and then this, Honestly I’m done and I’ve given up on these lights. I’m really just settling for Hue which is even more expensive. Or I can just go back to normal lights because honestly it’s much better than having to deal with this. I’d recommend an easier to use user interface and better AP connection because right now it’s really not helping out. On top of that my wifi is strong and has never had an issue but for some odd reason geeni keeps on saying that “Oh it’s just your internet”. I honestly am at a lost for words at how disappointing this whole ordeal is.

Junk! I placed two cameras at my camp and when I went to playback the this app software provided quite a few color daytime snapshots of my private drive. While scrolling through the photos, The cameras captured photos of intruders around my camp. I immediately downloaded the pictures for the cops. Then this lousy this app program shuts my iPad down with a battery at 100% and starts saying I have no SD card. Why/ How did they record the shots for the last week. Then they keep banker hours and they are unavailable to chat or call. I should of waited the extra 3 or 4 days and bought the Momentum. They make a camera that keeps 7 days of action. You can record on demand! These Merkury cameras are a waste of money and time.I was in a hurry and needed anything that would film thieves who frequent my property. So, this system takes snapshots of motion, but then must delete your photos while you look at them. Pure junk! Don’t buy. you will be throwing your money away. Go with a Momentum.

I’ve had three cameras now for almost a year. Paid $20 each at Walmart and they have worked as described 94% of the time. Exception being while attempting to access from a weak or less than 4g signal. Motion detection, night time display, sound and intercom works well. Been a great comfort checking on pets and monitoring access by others while on vacation or away. I put the max Mini-SD card (32GB) in each one and reformat them before leaving or just when they get full. I can snap pictures from the video for viewing later or save the video complete with sound. I can talk to the dog while away or the wife if she’s not getting her phone. When all other camera systems were $150+ I got this one for less than $65... and purchased the cameras individually over a three week period. Occasionally a power outage will disable the cameras due to the lag time with the WiFi, but easily fixed by turning them off and back on again. A GREAT VALUE FOR THEIR INTENDED PURPOSE.

I bought this to keep an eye on my dog amd it works gretwhen I am home. But once I leave home whenever I try to look at the live feed ot says “constructing encryption channel “ with the spinning wheel then after a few minutes I get the message, “constructing encryption channel failed” this has been happening for the past two days since. I tried to request help through geeni with no response to the 3 messages sent. I have an iPhone and made sure it was connected to the 2.4ghz wifi when I set up the camera. I haven’t yet purchased the micro sd card but for live feed but according to the manual that is needed if you want to record and playback.
I also bought the doorbell and also can’t that set up cia the easy method or QR. The software and set up of these devices shouldn’t be this difficult especially since I am somewhat tech savvy! I checked the articles on the website and there was nothing about this error! Not helpful information there!!!! I’ll try again tonight but may just need to give up and return.

The company has given the consumer a variety of options within their product selection for an extremely reasonable price. I have given a rating of 5 for the simple fact that I can simply “plug and play” in a sense, there is no frustrating hub to have to set up and hide away(embarrassing). No matter where I am I can simply control every single device synched up to the this app App. I have not had any trouble with any of the products I have purchased, except for one time and it was due to weather and network failure but that is expected of nearly all technology and of course storm passed and products connected quick and efficiently. I can truly say that they offer us products at an affordable price and with actual quality. The this app App is a simplistic program that runs very smoothly and is not going to drain your battery. Overall geeni and products are promising, I always recommend their products and talk highly of the overall experience I have had with Mercury. Thank you and I hope this review has helped.

I have bought the smart light bulbs, led strip, and also one of the indoor cameras and they have all been wonderful!! I had bought a different brand smart bulb because I was out and didn’t remember the name at the time, but that brand was a nightmare to even set-up... I don’t even use it. Honestly, I don't look at the other brands of anything that Merkury also makes. The ONLY issue I have had at all was the power going out that my entire apartment became a strobe light and it was not as easy to fix this time for some reason, or it coulda been everything was strobing that was making it feel difficult. Honestly, I will not even consider this a complaint.

Merkury, please DON’T GREEDY and jack up all your prices like so many others. Greed is an ugly demon. I have seen so many prices double and I would hate for Merkury to do the same and destroy the respect I have currently.

But truly, Merkury is the ONLY brand I look at for“smart products”. Easy set-up and great prices!

What should be a live view is instead a black screen that only says “constructing encryption channel” and never ending loading symbol. After calling customer support I learned that the only troubleshooting technique/idea they have is to uninstall and then reinstall geeni on your phone and try again. They were less than useless to put it nicely.

(Update). After reading the developers response to my review I am even more disappointed with this company, the developers and the WiFi camera I purchased from them. I find it interesting that they have the time to respond to every comment made here in the AppStore yet I am still waiting for them to respond to the 2 different claims I’ve filed through geeni . Additionally, no response to the two different ph calls I’ve made to them requesting help and my mother has also contacted them for support on 2 occasions with no response to either of those. We have asked for help 6 times and have yet to hear back from them. The only attempt they have made at communication is their response to this AppStore review.

Was able to pair 3 out of 4 lights with my home network without any trouble (4th light won’t come on but could be the lamp, and working with the other 3 first)- brightens, and color control was easy and smooth via geeni - the problem ai’m having is adding the devices to my home assistant - Google Home is unable to find the devices and therefore can’t control them - which was the primary reason I bought the lights in the first place (confirmed that they are on the same network, powered on, working in th this app app, this app app is on, . . . . ) - instructions show “screens-capture instructions” that don’t match any this app or Google Home screens (presume written for an earlier version of one or the other) - hope this gets resolved quickly otherwise will be forced to return these and go with another product
Update: am now able to connect w/ Google Home, however occasionally drops one light and then reconnects later at random - having the same issue on my parents network at an alternate location.

We got two cameras to use in our windows for security reasons. The cameras work great and were easy to set up. geeni really seems to be lacking some features and has problems with play back. Sometimes playback works the first time and sometimes I have to restart geeni several times to get it to work. There are several things that could make geeni better. Being able to view more than one camera at a time would be amazing. Also having an easier way to scroll through the playback would be good. Being able to control the speed of the playback would be nice. I think the biggest help would be if there was a website you could view your cameras from. My husband doesn’t have a phone and his tablet and computer are both windows so he has no way of viewing our cameras. We will end up replacing our cameras in the future so he is able to access them and so we have more options with playback, recording, and the ability to view more than one camera at once.

I was checking my message center to view all the motion detections, when I saw someone else’s camera, inside their home! I could see an elderly woman sitting on the couch and her dog was in a pounce position at the front door. Not only that, but you can communicate through the this app camera, well several times have I heard someone talking through the mic on the camera, when the only people who SHOULD have access were in that room.

UPDATE: contacted costumer service they had me reset the camera, pretty much the same thing I did when I initially set it up. haven’t had any ones motion detector pop up on my messages, yet. I have not shared device with anyone at all, so sharing it was not an issue to begin with.

I’m giving this a 4 star review because I do like the camera. I just want this app to look more into the privacy of these devices.

I but a lot of smart power devices when I added solar panels. I love how easy it is to control my devices, lamps, power strip, outlets, with the this app app. The interface with Alexa / Echo works very well.
geeni is well thought out, with the ability to set a schedule, create groups of devices, and change lightbulb colors from the iPhone.
geeni ids also great for traveling or if you’re gone for the day (or longer) and want to control lights from your phone so you don’t walk into a dark house.
this app provides stats on power use which is handy to work within a KHz limit with solar production.
I do wish they would update geeni so that you can re-order the list of devices. As I’ve purchased more devices, the primary list is in chronological order as added and I would like to group them in the list by room, and move the lamp I use most often to the top of the list.

At first I was very skeptical about purchasing some lightbulbs of this brand and not knowing anything about it but I am absolutely blown away by the product and geeni itself. You can control your lights from anywhere in the world very easy installation and no hub required geeni is very user-friendly you can name all the bulbs in your home different names for each individual room I can Control each one individually to your liking. You can adjust brightness change the colors of the bulbs set schedules for on an off time and set the mood lighting for different settings which is very convenient. The only minor downfall I have with geeni is that sometimes after I load it it does not connect through the cellular connection and I have to shut down geeni and reopened it other than that I am blown away by this product and very pleased that I purchased it.

I WAS very happy with these cameras in my home. The most Important camera is in my grandpas room in his Adult living. He is on hospice with Dementia. geeni customer service no longer responds in Chat/email in geeni . I had one question regarding notifications because I had to reset my home cameras I could no longer find where to turn off my screenshot notifications, because I only need to see my grandfather. Several attempts in a few days no response. Today just before I decided to write this all of the notifications for my grandfathers camera shows black. But I can see him and the camera is working. But I can’t go back and see how long he’s been in bed today. Customer service is nonexistent on geeni . I would love correspondence.

Just starting using your WiFi smart plugs and a WiFi camera this week and so far all seems well, I was super impressed with how easy it was to set it all up with geeni to get devices connected to WiFi and linked to account and firmware updated on camera and video/picture quality seems pretty impressive based on size and price of camera I was pleasantly surprised! Keep up the great work! All that said I was wondering if you could look into adding scheduling function for sunrise and sunset? That would be great since daylight times change so much seasonally and with DST and all, this is a function my previous security/automation system (iris by Lowe’s) has but since Lowe’s is shutting the iris platform down the end of the month I’ve switched to three other systems to replace it. Thanks for your help! Have a great day! God Bless!

We bought our this app camera around Christmas time because our packages tend to come up missing. Everything about it is great. My only concern is that ever since the recent update, I am unable to select all of my notification snapshots for deletion. I don’t look at them often and they tend to add up pretty quick. I swear I scrolled for an hour straight one day deleting the snap notifications. It is starting to make my phone lag because it’s taking up so much space and I don’t have a few hours to kill just to delete everything. I have thought about deleting geeni instead. I wish this app would fix this and put it back the way it was before.
**Developers... anyway that this issue will be fixed? I have deleted and reinstalled geeni , I have deleted the notifications too! But no matter what I do, THEY COME BACK! 😫

My home network contains so many devices that no router made can allow them all to connect at once. I have to have 3 routers using double NAT on each to keep everything online. Many of the cheaper IoT devices have to be regularly unplugged and plugged back in to maintain functionality/connectivity. The this app system, for being one of the cheaper lines, somehow is one of the most reliable of all the different manufacturers and brands that I have interlinked. Stays connected better even than the Belkin and iHome products.
[Update: Somehow just realized I was writing a review for geeni not the camera...I have 2 White scale bulbs, 2 smart outlets, and one of their cameras. Also, I have a different manufacturer of smart camera in every room, including 2 in the hallway (one at each end) and 2 outside) - explicitly TO test them against and with each other and demo differences and compatibilities to potential smarthome builders. Review applies to all 5 devices that use geeni as well as geeni itself. ]

The only thing that I would like to see added/improved upon is this. I wish that the playback feature from recorded video on the SD card would allow you to scroll through frames. It’s hard to detect movement that wasn’t caught by the motion trigger by playing back. You have to select a time frame, and then the frame on the screen changes. It would be perfect if you could scroll through each frame (like videos on iphones). I really hope that you can add this feature as I am considering buying some of your higher end models. Otherwise, geeni is very easy to use and feature full, and I haven’t discovered any other issue thus far. Thank you! Would recommend to anyone.

I have purchased 3 Geeni Security Cameras to date. I installed them myself also. These cameras are a real Godsend. After downloading the app, following the instruction booklet(s), setting up and operating these cameras is a breeze. There are a lot of settings to work with and set up the camera to a persons usage and likings. These settings are easy to work with. The cameras work flawlessly both night and day. The recordings are crystal clear and extremely useful. Also the photos as well. I highly recommend the Merkury Security Cameras because they work seamlessly with the Geeni app. Keep up the good work, Geeni and keep producing such a high quality product. 5/5

The best feature of these cameras has disappeared with the new update rendering these cameras useless. The motion playback has been removed. I now have to replace these cameras with a different brand.

I purchased a camera called Sentinel by Geeni/Merkury.Right from day one, the camera would not switch IR on at night and offvduring the day when set to auto. I contacted the company, with no results or solution. My vehicle that was parked 10 feet away from the camera which was on was broken into. The video was so dark that you could barely tell my car was therevlet alone getva description of the person who stole my personal belongings, which included my pretty much new Macbook pro. I paid around 100 dollars for this camera. What a waste of money. This is mostly likely another waste of my time. I've been back-and-forth with gene/Mercury for like over a 1/2 year now via email. I get an automated response, saying my email has been received. I haven't been contacted to follow up on the matter. It has been frustrating to say the least. I paid good money for something that states it's a quality product, but is absolute garbage. Because I trusted the product with The Geeni branding, I don't have any way to get back the belongings swollen from my vehicle(mainly my laptop) which wouldn't be the case if this damn camera worked the way it is advertised to. Wishing I had not bought it, but rather gone with a better camera, from a more reliable and accountable company. The camera not working is one thing. Having the terrible customer care from a company(Geeni/Merkury) that does not seem to care in the slightest just makes it that much worse. I would not recommend this product, most of all because of the total lack of customer care provided by the company that makes it.

I purchased the smart wifi camera several months ago customer service recommended an SD card. The first one kept popping out, it would not stay in camera. I have contacted CS several times, sent 2 videos and they reply with new request numbers and say they will let me now when they find a solution. They don't want you to return it to the store, but they are not helping my situation. I purchased another SD card because the 1st one and the camera was very HOT. I need some HELP, PLEASE

The concept is good and easy to use. My issue is it constantly freezes up. During live view and playback. The time it takes to locate a specific section of time only to have the playback freeze and have to start the search over is very frustrating. Going to have to spend the extra money for a quality camera.

I had 4 hawk 3 outside cameras and 2 indoor. They were all garbage but one indoor so I returned them all but the one (about 3-5 months ago) recently bought 4 hawk2 outdoor cameras (because I was told by a geeni rep to get these instead) and I come home and it’s flashing green, won’t connect, etc. I spent over $400 in routers because “it must be my network”. If this camera doesn’t start working in the next day or 2 all of them will be going back again.

Cameras are always offline even when two feet from router. Customer service always says they will send email or call back and it never happens. Just want to return Cameras for a refund and be done with it !!

I have the greeny CW 21 pan and tilt camera. I have tried mounting it in the window outside on the wall facing away from the sun in the shade and no matter what I do it’s like the sun is shining straight into the lens. The picture is washed out white and during the day you can’t see a thing? It seems like it needs some kind of a filter over the lens during the day. I live in the Southern California desert and it’s always very sunny. This camera is worthless and any kind of sunlight. Again it’s in the shade with no direct sun anywhere near the camera it’s like the reflection off of the ground my landscaping anything just washes out the picture . It’s horrible. Is there anything I can do in the way of a filter or something please help.

I have a Geeni CW025 Smart Doorbell which I installed in January of this year. It has been working off and on since installing it. I recently had to reinstall it, using the OCR code several times in the last week. The doorbell would stop going on line and when it did go on line, when trying to "Construct encryption channel" , it would fail and continues to do so. I am periodically receiving "Motion Detection" and see a black and white still of the "motion". However, when trying to "View", I receive "Constructing encryption channel failed". I have a very strong WiFi signal at the "Doorbell", at 2.4G. I look forward to any assistance you can supply to rectify this situation

The geeni doorbell has encryption issues, and the speaker is poor quality. I have removed the doorbell because it is no longer connecting to the wifi. Very poor quality.

It seem like I'm hearing sounds and conversations not made by anyone in this house.....constantly beeps when no one is in the house

Camera seem like its recording other conversations other sounds that I didn't make anybody else having this issue

The cameras worked fine for a month. Now they go offline within 24 hours.... Most wifi devices are smart enough to reconnect. These devices go offline and you have to reconnect them manually by unplugging them and plugging them again... Not good for a security camera when you are out of town.... High quality video and low quality wifi reconnect settings. They disconnect on their own. Wifi works great at 60-75% capacity/connectivity... I would not recommend this product it's a waste..... Imagine if your printer went offline every twelve hours and you wanted to print from the comfort of your bedroom and not your office. And you had to walk to your printer and unplug it for it to reconnect. Don't buy

Not working properly. I have 2 of them.

Constructing encryption channel failed is all it says when trying to play back video or want to watch out side

Construction encryption channel problems, I have six cameras. It happens on all six from time to time. I have u-verse internet service at 100 mg. The cameras will sometimes say they're offline for some reason. I'm finding that the cameras are not reliable.

Constructing encryption channel...is all it says when trying to play back video. Reset camera 3 times..uninstalled app and re installed it. Nothing helps????