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Contact geeni Support

Published by on 2023-09-16

About: Meet Geeni. Your wish is Geeni's command.



How to Contact geeni Customer Service/Support

geeni Contact Information

Listed below are our top recommendations on how to get in contact with geeni. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact geeni. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Merkury Innovations LLC



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Developer: Merkury Innovations

E-Mail: [email protected]

Website: Visit geeni Website



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Reported Issues: 14 Comments

4.8 out of 5

By Sarah

1 year ago

I’m having an issue with geeni subscription renewing it and adding a new device I need some support on how to add a fourth device to my network as well as to renew subscriptions thank yo

By Candie

1 year ago

We were broken into and need to look at footage and cannot get footage please help ? Police have been called

By Chris

1 year ago

Cant get it set up. Please help, contact me 318-547-5713

By Surjit

1 year ago

Need help set up sd card recoding

By Aprillopez

1 year ago

Hello my name is April I have a camera with y'all I need the voice recording to go back to March 17th please my

By Melissa Delaune

2 years ago

Why am I being charged $2.49 ?? I never signed up for any subscriptions, what is this charge for please ???

By David W South

2 years ago

i would like to cancel but dont know how

By Barbara mowbray

2 years ago

Unable to connect my security camera to wifi. I see by the comments there are others with this problem. Please help me to fix this problem

By Debra

3 years ago

Still waiting for developers to call me after tech support was unable to connect my device,

By Dollie

3 years ago

I got a new Samsung android and now my CW007 Geeni will not transfer ...help and do you call customers that need help?

By Dale Morey

3 years ago

I set up this camera on my network and then installed it looking at my front porch. After about 10 minutes of setting the view that I wanted, I got "Constructing Encryption Channel failed" It hasn't come back on-line since. I have started the camera again 3 times and then go outside to install it, it lasts about 10 minutes and then doesn't show anything else. I can't keep taking it down from the corner of my house every time this happens. I want it fixed. Can someone respond to this please.

By NatiCakess


Highly disappointed after latest update

I have been a fan of my Geeni WiFi cameras since getting them a few months ago, however after installing the latest update I have experienced more problems than ever. One continues to just keep restarting itself. Randomly we will hear it make the start up noise when no one is around it, then it will be flashing red and we have to log on & add the device again. This happens anywhere from 2-3 x a day & is not helpful at all if we are not @ home. Another issue we have found is that when we are away & log on to view live feed, the app just stops & disappears. Log back in & try again, same thing for about 5 times. It’s very frustrating. Lastly, while recording from playback, you can no longer fast forward or rewind nor can you view the playback while recording with your screen flipped sideways so that you can see the bigger picture. We have tried deleting & reinstalling the app numerous times & resetting both devices in hopes that by doing so it would fix the issues, however it did not. I once recommended these cameras to everyone I know. I even have recommended them over the Ring doorbell bc I keep one in between my front & storm door & like that you can go back and view the footage of the time of an alert. Sadly, I am not so sure that I will be recommending them any longer.



By ^Momo9999Momo^


The latest version, 1.7.0, broke it

The app has changed to be more stupid than before. Before the update, all the motion detection screen captures were listed together under Notification Center, whether it was from a single camera or multiple ones. You scrolled down to view all the captures, when you reached the bottom, if you wanted to delete all, just tap Delete, Select all, then confirm. Now, they group the screen captures by camera, and they put Select All on top of the screen so when you start to scroll down, the Select All disappears. So now when you reach the bottom and want to delete all, after you tap Delete you have to scroll all the way up so the Select All will show up. And since I got three cameras, I need to repeat this process three times, since the screen captures are now grouped by camera. Very very very idiotic! Previous update didn't change the interface much, but the cameras connected a little faster than before. This new version, not only did it force me to log in again, but the interface was significantly different I had to relearn how to use it. But the worst is the connect time. Now I tap on one of the cameras I have to wait much longer, even longer than before it was last updated. Why would you take the time to make it worse???



By UPDATEANGER


Geeni smart light + app convinced me that $90 for two Philips LED lightbulbs is worth it.

When I saw that Philips Hue lights were almost $100 for two, I nearly fell backwards. It’s just a lightbulb, what on earth could make it worth $45 compared to the $15 or so Geeni bulbs? Well, that was a year ago... trust me, once you have to deal with Geeni’s products for that long, you WILL understand the need to spend more than $15 on one of these products! I have wasted probably hours of my life trying to make these products work; it just can’t be done. the fact that you almost certainly have to reset the lightbulb every time you go more than a day or so without turning it on is completely unforgivable and makes these lightbulbs UTTERLY USELESS for most rooms. When you try to turn on your lights, they’ll blind you with rapid flashing that doesn’t stop until it’s connected! Such a horrid feature when combined with 2-5 min waits for the app to connect. The app is slow, buggy, and dysfunctional. The tips it gives you aren’t helpful, and the whole design of the app strikes me as archaic and reminiscent of the apps I remember from 2010. The hours worth of frustration spent resetting and reconnecting these bulbs to your phone and alexa devices is not worth the saved pennies.




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Why should I report an Issue with geeni?

  1. Pulling issues faced by users like you is a good way to draw attention of geeni to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a geeni customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using geeni.


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