Contact geeni Support

by NatiCakess

I have been a fan of my Geeni WiFi cameras since getting them a few months ago, however after installing the latest update I have experienced more problems than ever. One continues to just keep restarting itself. Randomly we will hear it make the start up noise when no one is around it, then it will be flashing red and we have to log on & add the device again. This happens anywhere from 2-3 x a day & is not helpful at all if we are not @ home. Another issue we have found is that when we are away & log on to view live feed, the app just stops & disappears. Log back in & try again, same thing for about 5 times. It’s very frustrating. Lastly, while recording from playback, you can no longer fast forward or rewind nor can you view the playback while recording with your screen flipped sideways so that you can see the bigger picture. We have tried deleting & reinstalling the app numerous times & resetting both devices in hopes that by doing so it would fix the issues, however it did not. I once recommended these cameras to everyone I know. I even have recommended them over the Ring doorbell bc I keep one in between my front & storm door & like that you can go back and view the footage of the time of an alert. Sadly, I am not so sure that I will be recommending them any longer.

by ^Momo9999Momo^

The app has changed to be more stupid than before. Before the update, all the motion detection screen captures were listed together under Notification Center, whether it was from a single camera or multiple ones. You scrolled down to view all the captures, when you reached the bottom, if you wanted to delete all, just tap Delete, Select all, then confirm. Now, they group the screen captures by camera, and they put Select All on top of the screen so when you start to scroll down, the Select All disappears. So now when you reach the bottom and want to delete all, after you tap Delete you have to scroll all the way up so the Select All will show up. And since I got three cameras, I need to repeat this process three times, since the screen captures are now grouped by camera. Very very very idiotic!

Previous update didn't change the interface much, but the cameras connected a little faster than before. This new version, not only did it force me to log in again, but the interface was significantly different I had to relearn how to use it. But the worst is the connect time. Now I tap on one of the cameras I have to wait much longer, even longer than before it was last updated. Why would you take the time to make it worse???

by UPDATEANGER

When I saw that Philips Hue lights were almost $100 for two, I nearly fell backwards. It’s just a lightbulb, what on earth could make it worth $45 compared to the $15 or so Geeni bulbs? Well, that was a year ago... trust me, once you have to deal with Geeni’s products for that long, you WILL understand the need to spend more than $15 on one of these products!

I have wasted probably hours of my life trying to make these products work; it just can’t be done. the fact that you almost certainly have to reset the lightbulb every time you go more than a day or so without turning it on is completely unforgivable and makes these lightbulbs UTTERLY USELESS for most rooms. When you try to turn on your lights, they’ll blind you with rapid flashing that doesn’t stop until it’s connected! Such a horrid feature when combined with 2-5 min waits for the app to connect.

The app is slow, buggy, and dysfunctional. The tips it gives you aren’t helpful, and the whole design of the app strikes me as archaic and reminiscent of the apps I remember from 2010. The hours worth of frustration spent resetting and reconnecting these bulbs to your phone and alexa devices is not worth the saved pennies.