Contact TREBEL Music Support

This app doesn’t have a lot of music available. I’ve been consistently checking to see if they had a specific album available (from over 9 years ago) and it only says ‘coming soon’. As for offline music, you have to refresh it almost daily or it won’t play and there are several albums that allow you to download but not play. My next complaint is I downloaded 4 albums from an artist, and have had them for close to a year. I got into my car to play some and discovered that all four albums had been deleted. Thinking it was a fluke, I went to download them again and of course it says ‘coming soon’. I already had them for a year! Finally is the stupid coin system. If you play a song it costs 8 coins, twice as much as the download pays you, if you pause it you are charged another eight coins, accidentally rewind or fast forward and it also charges you, accidentally choose a wrong song and it’s 8 coins a click. This app is horrid. You either run out of coins and can’t play your music or you music ends up getting deleted. They give you the option to buy coins, but it’s quite high. You’re better off paying ten bucks monthly for Apple Music than this.

Why did you remove functionality from the app by removing the ability to play songs in album order and from albums themselves from the library without them shuffling and removing the ability to NOT have PERMANENT shuffle at all times, it’s such a noticeable downgrade from previous versions of the app because it’s nice to listen to albums in order and not the beginning track to the 11th one or some random track from a different album entirely. I should have the OPTION to play songs in the order I want without having to add them to queue and not having to remove songs from queue whenever I switch a song because of some algorithmic order that makes a queue based on the songs that I have downloaded, it’s such a blatantly awful change and I hope this will get fixed in a future update because you had it before in previous updates so there’s no reason you shouldn’t be able to add it back unless there are some stupid corporate policies that prevent that from happening. Also it seems like coin usage for how long you listen to a song has gone up which is annoying. This app is great otherwise, it has a good system that incentivizes you to download more songs and encourages you to login daily for the gift so that you can listen to songs longer offline without using data.

The music is good and I like that I can listen to music without WiFi, but there are some things that in my opinion that I dislike, for example, when you press on the offers to get more coins, and when you finished doing the action, and go back into the app, it doesn’t give you coins. This then basically wastes your time because it doesn’t even work. Second, the multiple number of ads, I get that in order to make money off the app, you have to put at least some ads but the number of ads I see every time I try to download a playlist is too much, to where I can’t even scroll, meaning I’m forced to look at the ads displayed. There are just some changes I recommend such as adding more different artists such as BTS, Joji, mxmtoon, etc. The rest of the app is great, and I like that it’s pretty much the only app like this without needing to pay money. I’m not sure if I’m correct on some parts of this review and if I’m not please clarify. Thank you for continuing to make the app even better then it is now.