Contact Logic Remote Support

So I’d like to use this remote with my Logic Pro on my iMac but the reviews are all over the place. I have an Imac that I tried twice over the last year to restore only to be told by apple techs that it probably had a corrupted hard drive. Then my wife and I remembered I had backed up my MacBook Pro in 2016 to an external hard drive. We plugged it into the iMac and restored it from there. Then after this I started working my way through the updates. It won’t install el captain for what ever reason and got caught in a installing loop. So I restored it again from the external drive and at 2 am finally had Yosemite installed and everything working. My concern is that I went through all of this to get Logic Pro working on this iMac and that the remote might in someway freeze it or make it unusable. It’s an older iMac but I like it a lot and don’t want to have it become the paperweight I thought it was at one time again.

Having just updated Mac OS to the maximum possible version for my hardware and updating to Logic 10.4 a few weeks ago to get the remote apps working again on my phone and iPad I am really frustrated and worried about the future with the release of 10.5 not being compatible with my Mac and now the remote app displaying a compatibility message but continuing to work. These remotes are critical to my workflow and while updating my hardware is going to have to happen at some point I cant do it now and this seems like a really silly reason to have to do so. Please maintain compatibility with 10.4 as this will allow many users with older yet still capable machines to run this app.

I went to record today using the new Logic Remote and many of the functions no longer work. Both my Mac and iPhone are fully updated: iOS and software. Problems in the app: - The arrows at the top of the screen no longer advance to the next/previous track. - Track Fader no longer works - you pull down the track volume and it instantly snaps back to nominal. - It doesn’t engage Mute, Solo, Record, or Recall Solo buttons anymore. *When you press the buttons/arrows they blacken but DO NOT engage. The only buttons/faders working when engaged in the app are the Cycle, Play, Record, Metronome, Dim, and Master Volume fader, Automation Mode, I/O, Send, Volume. In the Automation Mode pane, when selecting Read, Touch, Latch, or Write it does NOT engage those functions in Logic. Some pane functions work where others do NOT. Where I have always witnessed Logic Remote moving faders and making adjustments while looking at Logic on my Mac, it no longer does any of that. Please fix this problem. This remote used to be awesome and was a huge help when recording on my own; without assistance of another person. No it’s a complete hassle!