Contact Audirvāna Remote Support

I’m running Audirvana on a Windows 10 computer with the remote running on my iPad. When I start up the remote it’s a really fabulous app, and controls the program very well. But after a few minutes it invariably loses contact with my computer. To get it to work again I have to not only restart the app, but restart the program on my computer as well. That sort of defeats the whole purpose of a remote, doesn’t it? Audirvana has been aware of this problem for months, but no fix. I’m really sorry I spent money on this program. I’ve run JRiver and its remote program for years and never had a problem like this.

I originally purchased this app for use with a MacBook Pro running Audirvana and a streamer connected to my DAC. Everything worked fine. I now have a dedicated Windows 10 machine running my music directly to my DAC. The application works but the remote does not. This has been a major known issue for over a year and there does not seem to be any initiative by Audirvana to address or fix it. You can check the Audirvana support site yourself and see the numerous issues around the remote that have not been addressed. Don’t waste your money on the application or remote app.

5 stars audio 0 stars support. Am reposting the problem here: using the Audirvana remote app regularly crashes the Audirvana software on my computer. This is using a 2019 Macbook and an Iphone, both with the latest (Feb 2020) software. No problem if, say, I’m moving from one song to the next in a playlist or album, but if I search and try to open another song, album, or playlist using the remote, the desktop app crashes every time. Have reinstalled several times but no change. Have posted about this in the community forum several times (and it seems a lot of other people have the same issue), but no response. Fyi I've used Roon software and its app and they perform perfectly together, but I prefer the audio quality via Audirvana. Still, this remote issue is potentially a dealbreaker.