Contact Denon AVR Remote Support

by Joey Doanz

I had several Sonos devices before upgrading my Denon receiver several years ago. I am still running Sonos on the second floor of my house. I originally bought some heos devices for the first floor to integrate with the new Denon AVR which had Heos. It seemed like a good idea and offered more power and volume for my outside speakers. It really does have great surround sound when everything works. I regularly have problems with the system finding the Denon receiver. The app is far from bulletproof and glitches up regularly. Conversely, even when the Heos system is giving me fits, which is often, the Sonos system works like a charm. Sonos is really close to bulletproof, works all the time and seldom glitches, if ever. I am seriously considering dumping all of the Heos devices, and I have several, and replacing them with Sonos. The Heos system has been a disappointment from the beginning and unfortunately it has not improved in the past 3 or so years since I bought these devices. The hardware is good stuff but the software is doggie do do. I can’t understand why they can’t get this working better. I am still hopefully but it seems like they should have had enough time to fix these problems so it is doubtful that it will ever really work well.

by -Mythic-

So uh, this is really something. My receiver works wonderfully. However, I thought that the app would be a nice way to enhance the functionality of my setup. Boy was I wrong - This app barely works correctly at all, and often will do the exact opposite of what you want it to do. There seems to be a serious abundance of software bugs and I STRONGLY recommend that anybody who cares for the well being of their sound system avoid this app at all costs.

I blew more than half the speakers in my setup (well over 1k worth of damage) by simply pressing the volume up button of my phone ONCE when I was in the main screen. Instead of bumping up the volume by only 5 or even 10 dB, it set it to the MAX POSSIBLE VOLUME (even bypassing the limits I put in place to prevent anything like this from ever happening) that the receiver could output and did irreversible damage to my vintage audio setup I had painstakingly spent acquiring and tuning over the years. Extremely disappointed that Denon could accompany such a fantastic receiver with such an atrocious app.

Do NOT download this app. It WILL destroy your system. Just stick to the remote or the physical buttons on the unit until Denon’s application development team gets their act together.

by Atreyu8

Update: My Denon is hardwired. The previous issue with the app not finding the hardwired receiver seems to be resolved, but now with this latest update, the app will suddenly say the wireless network is not available, and that I should close the app until it is available, and then the app crashes. Some very poor coding and error handling. However when it works, it’s fantastic!

What a great idea for an app! I would use it regularly if it was stable. About once per month I start the app up and it can't detect my receiver. I have it set to a static IP so there should be no reason for this. When I try to enter the IP the app says it's not a supported device. I have to delete the app and reinstall it to get it working again. Unbelievably poor development. I suspect some idiot VP at D&M decided to outsource the development because they don't know what they are doing. Really hope someone hires a real dev team and fixes this app so it works, because it really is a fantastic idea.