Contact Y Disk Support
Company Name: 北京果盘科技有限公司
About: Y-Disk Designed for you!
Y-Disk is the management software for USB disk made for
iPhone. With Y-Dish APP, you can back up your photos and contacts from your
iPhone easily.
Y Disk Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Read 27 Customer Service Reviews 😭😔💔
I have a back up of my Address book but when I try to open it a pop up says, "Can not open this file", "This format is not supported". But I made the backup using the Ydisk app. What format is it in and how can I access it? Thank You
I bought high end 256 gb USB key for computer iPhone and Android. This has stopped working, and can’t be recognized at all. I tried many hours and solutions. Please help or replace this
when I plug in the flash drive to my Iphone 15 the message says insufficient power. What to do?
cannot connect to my iphone. will not go in slot. too loose
My y-disk has stopped copying from my phone to my stick (256GB) but there is only 8 GB used.
I plug USB into my desktop but can’t l import photos. Suggestion
Flash drive and software fail
how to solve ``disk not formated,please format first.`` i was deleted all of disk data,cause not enough capacity. please tell me how to resolve&format data. from japan.
Pictures from iPhone are NOT copying to the USB flash drive.
I purchased Y disk I am able to uploaded from i phone 11 but know is big problem I am unable to open photo files in window 10 wonder if anyone can help me with that . Thanks
Everyone i transfer the files it asks to format the disk. I did format it and again it prompts same thing. Please help to resolve this issue
i set it up to use the first time and cant see any pics on my phone using the app???? why not
How do you expect anyone to read and see screenshots on your incredibly tiny directions? Can you provide a download I can read? Also, not happy with all the negative comments on this device. Haven’t been able to use it yet…
The Flash drive, so far is fine. The problem is that my pictures are not being read in the Y Disk app. Not happy with this. Please help me. I'm very frustrated.
I can’t export anything to my drive I hit export and it just closes the app out all together POS DO NOT BUY THIS FLASH DRIVE HORRIBLE HORRIBLE HORRIBLE DEVICE
I just got this 1 TB flash derive and I could not transfer all my photos from my iphone if you can send me step by step instructions and if it works fine otherwise I will have to return for full refund Thx Joe Patel
Y disc recognized by iPAD 12 pro, but Y disc software no longer sees the device. What do I need to do to get it to work? Mark
The transfer of photos and videos works perfectly, however the metadata (date photo was taken) for all photos on iPhone is changed to the date the transfer was done. This makes it impossible to sort photos by date once transferred to PC/MAC which I assume is an important function for most people when managing pics etc.
When I link the flash memory to the iPhone, a message appears the disk you need formated first before use
This device is terrible. Does any of e know how to transfer music to the ydisk USB? I barely got 1 photo transferred. Device appears to be nfg.
I had this bought as a present, so I’m not happy it’s not working. I downloaded the app, opened File Explorer, long pressed on a photo but it just kept opening up. Tried this about 12 times, eventually it ticked, pressed the Lock Icon to insert a password, but this will not open. So it’s either corrupt or faulty. If I delete the app will it delete all my photos that are on my iPhone as I’d be mortified if this happened. Thank you for any help.
Can you please help me. I purchased two of the Y-Disk drivers and formatted one accidentally. Now my iPhone does not recognize the drive when I insert it in my iPhone. Can you please provide a utility that can revert back so that the y-Disk software on my iPhone will see the drive.
Backup contacts file from iPhone 6 says address book format invalid. In iOS no such name right? Any way backup is worthless if your file explorer can’t read and verify it or display for user to correct. No phone! Great idea... but... looking for one like yours but working Phase 4 Stat 9 ready. Thanks , Virgil Jenkins, CDC degreed engineer., MCSE, Anderson Consulting Cert Trainer CPI Tandem Computers
i have a dell laptop and when i plug in usb it tries to go to dropbox which says it is full. how do i view them
Can't move files to phone, No Privacy Policy
by Jane Bang
1) First off, this is a Chinese CCP company so they are stealing data from your phone starting the moment you sync their app to the usb. Apple states that this company does not have privacy settings. This warning in the AppStore listing.
2) Secondly, the User Interface is not intuitive so searching online for instructions takes time before getting things going. Their internet presence and customer service is severely lacking, to the point that the developer contact form within the app does not allow you to see the words you are typing. If your auto-correct mistakenly changes your email address while typing, you won't know because you only see a cursor moving while text is invisible.
3) Last but not least, I purchased this software to transfer data and documents from my computer to my phone. However, the usb and software does not allow the transfer of documents into a phone's file storage, the app is not recognized by the phone as a file source, and files on the usb can not be attached to emails or shared. The documents are locked in the usb.
Not being able to reach customer service, I'm posting my review to see if someone will respond here. If not, I will delete their app, remove their spyware, reformat the usb and use it as a standalone flash drive.
Doesn’t work as intended
by Daring Endrek
First I want to apologize to the app creator for leaving a negative review before trying it out. That being said I bought the 64 GB version under the impression I was buying Iflash, and when I plug-in the device it shows that my phone has no service for some reason even though the service is still functional also it only detected my most recent pictures six in total doesn’t find any videos or anything else that it claims to do. I’m using iPhone SE And the app says it works on this device however it clearly does not work as intended I’m not able to use most of the functions so what’s up with that? That’s why I give this a one star rating however I am more than willing to change that to a five star if somebody can help me figure this issue out. Update, I just explored the app a little bit more and it deleted everything I had saved to it and now it’s saying that there’s nothing on it. That was a waste of money in my opinion I’m not sure who is to blame whether it’s the creator of the app or the flash drive itself.
Not fully iOS functional
by Thisonek
The drive isn’t recognized by iOS because it isn’t certified. It doesn’t really function with ios the way it should and looses connection. Brand name drives function like adding a disk to your device. You can actually back stuff up and save all the background meta data. This drive allows you to copy files while using the app only but you loose all the background data like date location, original if you edited etc it also does not show up in the Apple folders app indicating your phone is not really functioning with it correctly.
Each time you perform a function, the app and the drive loose connection and you have to take the drive out and close the app and restart over. Not a safe way to back stuff up.
I wouldn’t really trust this drive or app for anything and am going to return it.
It doesn’t maintain a connection because it isn’t Apple certified. You’re basically hacking out phone going through a back door, wher as the sandisk real version of this for a few $ more actually communicates with your devise and functions just like another folder in your phone. It actually does a real back up and copies all the background meta data like date and edits and originals. It also showed up in your Apple folders app in iOS and you can use the send function in iOS. The arrow icon you use to send things.
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