Download the JBL Portable app to get the most out of your JBL portable speakers
and unlock more features. Compatible with the following speakers: - Flip 5,
Flip 4, Flip 3 - Charge 5, Charge 4, Charge 3 - Pulse 4, Pulse 3, Pulse 2 -
Xtreme 3, Xtreme 2, Xtreme - Boombox 2, Boombox App...
App not functional
Got a JBL Charge 4 and using an iPhone XR. Initially app would never find the speaker so I gave up for a while. Now it does. Instructs me that the current running firmware is 2.7 and that there’s a 3.0 upgrade. I hit the upgrade button and it states “Plug the speaker into a power source and keep your phone close to JBL Charge 4 to continue.” I am close, and speaker is plugged in. Button that states “I followed the instructions” is grayed out and can’t be selected. QA procedures for this app need to be improved. Edit: Turns out issue is that the Charge 4 won’t charge using a USB-C standards compliant charger (Pixel charger or MacBook Pro charger). It works fine using the JBL supplied cable and traditional USB-A charger. Was able to perform firmware upgrade after that. This isn’t a review of the speaker itself so I’ll leave that aside. The app itself doesn’t have any EQ functionality, the only apparent purpose is to allow stereo or party mode (Don’t own any other JBL products), and perform firmware upgrades. Updating from 1 to 3 stars, would rate higher if it included EQ.
Solid app; limited features
I’ll start by saying that when I first set up my JBL Pulse 3, while I was overall happy with the lightshow, it wasn’t as fluid or on beat as I expected. It seemed more like random lights flashing than actually in sync with the music. There was also occasional skipping which I chalked up to the walls in my apartment compromising the Bluetooth connection. I had an iPhone 6s and just upgraded to the 8, and the difference is night and day. The lights are much more fluid now and RIGHT on beat. Sharp rapid movements, and smooth transitions. The app makes switching between light shows and adjusting brightness a breeze. I keep it at full brightness during the day and dim it at night. I gave 4 stars instead of 5 because I wish there was a way to turn the device On and Off from the app. Also, when scrolling through the different light shows, there should be an option to turn the lights Off, but there isn’t. You have to physically hold the Light button on the device itself.
Expected more from JBL
I’m not sure what happened to the older apps, they worked great with my xtremes. The new updates are getting worse and worse. For instance, stereo mode (one of the main reasons they advertise their connect+ ) is not turned on by default. This minimizes the experience on these amazing and expensive speakers reduced to mono, the 1950s? This is 2019, and we still have mono sounding speakers. Same story for Harmon Kardon and their onyx studio 5 speaker. The app will not even show you anything connected, since the last update I cannot even see the speakers despite multiple devices connected, iPad, iPhone etc. I cannot get them into stereo mode because by default they are put into mono or “party” mode. What’s the point of spending money on more than 1 if this is what we now have become and gotten to? The original xtremes were awesome and automatically connected in stereo. Xtreme 2 is such a complicated process and is utterly disappointing. I wish I knew who to contact about this serious problem. Here’s to hoping JBL reads any reviews and takes them seriously. I’ve been a JBL fan on the professional live sound side too for the last 12 years.
Charge 3 & Flip 3. Both work well independently, which is what they are supposed to do. Both DO NOT work together, which IS NOT what they are supposed to do. The whole purpose of buying these was to connect them. I would give this app ZERO stars if it were possible. Offering to have products connect and they can’t connect is like going to buy a car knowing that 4 wheels are required make the car roll....then when you replace a tire the car turns on but it won’t move. This connection of these devices is an essential part of the products overall performance. It’s obvious by all the comments and the ratings left buy consumers that are just as irritated as I am, the JBL’s performance for these “connected” devices is nonexistent. What is your company going to do to rectify this issue? Too bad we can’t do a class action lawsuit like they do with carmakers. And ask for pain and suffering for all of the foolishness and time wasted in trying to get something to work THAT SHOULD WORK AS ADVERTISED. 😡😡😡 Not. Pleased.
JBL Charge 3 Connect+ Update
I’ve updated the Charge 3 a few months back, while I understood the downfalls upgrading to connect + would be from leaving the normal JBL Connect in the past I decided to do so. Upgrade process only took a couple of mins, Charge 3 shuts off, & boots up with the pairing mode okay 🤔. Now I tested it My Charge 3 with my JBL Boombox, the Boombox being Connect+ enabled by Default I listened to a couple of tracks, I Right away noticed drop outs (Constantly) Which I guess is because of the software update, & or just not having 2 of the same speakers (2x JBL Boombox 2x JBL Charge 3) Which shouldn’t make a difference when you’re going to add more units along the way. Time to time I use both speakers in party mode, Which sounds good, but the delay in when you play (Any media content) takes time for the other speaker which is not the Master to come in to (Sync) Overall if I am going to purchase more JBL Connect+ enable speakers, JBL needs to come out with an software update to JBL Connect+ to fix these Minor issues. Also an update for previous Connect Enabled speakers to be upgraded to Connect+ My overall Cons V.S Pros Cons (JBL Connect+) • Delay in Start up in media content • Sync issue within playing music Pros • Connect 100+ JBL Connect+ enabled speakers together • PartyMode • Stereo Mode
JBL / Harman Charge 4
Bought this speaker (on sale at T-Mobile) out of desperation for use on a long road trip in an older vehicle. The speaker sounds fine - no problem there. Bluetooth connection is good. The ability to charge the phone, iPod, tablet, or whatever with the speaker is a plus. The app does allow one to switch off the annoying “wake” and “sleep” sounds, and change the name of the speaker - and that’s it. No equalizer... nothing. Other than really bad graphics for stereo and party modes. JBL, Harman and Harman Kardon apps all have poor reviews - now I know why. I guess the app department is a floor or two below the mail room or off in some far away forgotten corner. Pretty amazing for large corporations that used to garner some respect for quality products.
What happened to the awesome sound?! My Extreme was getting such great, clear, sound until the last upgrade! How is it that an upgrade screws over the customer so bad! My Extreme had perfect sound, I could turn it up really loud & it held all the sound just fine. Deep, thick, warm bass that was a real part of every song. Bass like it's supposed to be. Mids & highs were great too. NOT NOW!!! Big business & technology just screws over the freaking product like the tech is the most important part! This is a $300 piece of crap now! I better shut up or JBL will make me pay 3 figures for the tech. Back in the days of analog, & early digital, stereos did what the customer who purchased it wanted. This is a first!! A bunch of JUNK! Now the speaker does NOT hold the sound at higher levels. The bass NOW sounds like a muffled dead thud. Like it's not a part of the song. Like it's in a sealed aquarium then set out in the hallway away from the rest of the song. Terrible! This a major mess over on an otherwise good product. BTW, I hope the upgrade at least fixed the battery indicator lights. The sound at least made this a great product besides that. BULL CRAP PIECE OF IDIOT CRAP NOW! THANKS JBL! WONT TELL ANOTHER SOUL ABOUT YOUR PRODUCTS! SONY HAS GOOD SOUND AT A SMALLER PRICE! If this doesn't get fixed I will turn from JBL & never look back & all my free advertising will go to the next great sounding speaker.
Not yet optimal
I've been using the connect app since the pulse 2 had come out for the light adjustments, and after purchasing a pulse 3 there really has only been two improvements. Personally I think ambient sounds should come back for the fire and wave settings, secondly there should be a way to make the red portion of the color wheel work a little better, whenever I go to put it as red I get a sort of dull hue of red that just doesn't match what the speakers color cycle shows (like when you first start the equalizer setting). One more thing that isn't necessary but would be nice is to bring back the random color switch when the speaker is shaken instead of just restarting the light mode to the beginning, I'm not sure if that's possible to be added in an firmware update but would be nice.
Unstable and requires constant management.
For my purposes, when my pair of JBL Flip 4’s are connected and playing in stereo I could not be happier. But, I have to constantly be involved in maintaining the connection between the app and my speakers. If you let your music play while going about your business the stereo connection will inevitably fail, and rather quickly. If your screen goes to sleep the app shuts down and the stereo connection will fail because it seems incapable of running in the background. Often the whole connection between speakers will fail and won’t even revert to party mode. You’ll just have one speaker playing. The whole point of music is to relax, enjoy, and enhance one’s life, not constantly having to fuss with re-starting an app and reconnecting stereo mode. JBL needs to step up and deliver a quality user experience, which is what we customers pay a premium for.
FINALLY!!! Can connect Charge 3 & Flip 4!!!
Needed to update Charge 3 firmware. ***YOU MUST HAVE THE CHARGE 3 PLUGGED IN THE WALL/CHARGING THE BATTERY WHILE UPDATING*** Do not close out of the JBL app while updating either. As an added benefit, my Charge 3 SOUNDS SO MUCH BETTER. The update enhances the treble; whereas before, voices were muffled. Everything took about 15 minutes. I did NOT update my Flip 4. It is senseless to “update” any speaker if it’s working perfectly. Too many times, a so called “update” is responsible for downgrading performance. Overall, YAYEEEEEE!!!! Finally, after a yearlong wait, I can begin purchasing additional speakers to perform as they’re advertised. Imagine that! Developers make the app do what it’s supposed to; and Voila! Revenue raises.
Flip 4 and iPhone are phenomenal!
I use this in between two rooms at work. I put one speaker in each room and set to party mode. Works great! When I’m using it at a party or another get together and I want stereo I set it up for a stereo pair. I have red and black Flip 4 speakers so I can tell which is which. Stereo sound is excellent, and at full volume they are TOO LOUD for even a large room or even outdoors, but they still sound great! (This sis supposed to be a software review, but these Flip 4 speakers are amazing. That’s why they are a little more expensive). I can’t comment about negative reviews here. I’m just very happy with this software on an iPhone and iPad driving Flip 4 speakers.
Good app, needs an update...
The JBL Flip 4 is a GREAT product! This app needs a simple update to make it what Steve Jobs called “insanely great”; when a call comes in on the iPhone, please allow the ability to answer the phone call by clicking the arrow key. Now it either just play/pauses the music or activates Siri. My iPhone is often charging in another room and I am listening to iTunes—then a call comes in. I would like to click the arrow button on the Flip 4 and answer the call without having to run to where the phone is. Thanks, JBL engineering team for a superb product! This suggested feature added to the JBL app would make it even better.
Lots of Bugs?
When I first downloaded the app the only speaker that I could get the app to recognize was the Flip 4. I have lots of JBL speakers: the Flip 4 x3, Clip 3 x2, Charge 3, Link 10, also various headphones and some older portable speakers so I obviously love the product. After updating the app also after writing JBL support, the app won’t recognize any speakers and insists that my Bluetooth is not turned on. This app should let my newer Flip, Clip, and Charge work together however that’s not happening and I’m not the only one. So what’s up to the developer? Also weird when I first got the speakers before downloading the app I could link all my Flips together every easy now it seems extremely difficult I know the speakers aren’t getting any updates and remain unchanged but weird I guess. Hope it gets fixed soon
I like the speakers... I don’t like the software.
I use two flip 4 speakers that sound amazing when they are set to stereo. The sound good in mono also, but stereo just rocks. My issue with the software is that I don’t know why the default isn’t to automatically go into stereo when a second speaker is connected. That would feel so much better. Instead, I have to open an app, Wait as long as a minute sometimes for the second speaker to connect, and hen manually switch to stereo. If this isn’t bad enough, pausing the music, receiving a call, changing the sound playing app can all switch the speakers to stereo and in which case, you have to manually switch it back. I would almost prefer not to know that a stereo mode exists.
This review is basically in response to the only other review under this app. I’ve recently purchased a JBL Charge 3. It’s by far the best speaker at its price point and after using my roommates own for a few weeks I decided to buy my own and hence the reason for downloading this app. The connect+ app worked seamlessly with the two Charge 3 speakers and the stereo feature is amazing. The sound quality and ease of this app to use make the listening experience even more enjoyable. Can’t wait to add a pulse or extreme to mix and here how that sounds. Great job JBL. #newestcustomerforlife
Yes. JBL Portable is very safe to use. This is based on our NLP (Natural language processing) analysis of over 1,179 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.9/5 . Justuseapp Safety Score for JBL Portable Is 56.2/100.
Yes. JBL Portable is a totally legit app. This conclusion was arrived at by running over 1,179 JBL Portable User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for JBL Portable Is 56.2/100.
JBL Portable works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By George Harrington
Dec 12 2020
The app keeps dropping out of stereo mode and going to party mode. On my two extreme 2a
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