Contact JBL Portable Support

by NOLA Gurl

I bought my first Flip 5 and absolutely LOVE it, so I bought a second because the literature said that the two could be paired for stereo playback. I was so excited to get the second today, pair them both, following the instructions provided. Both paired ans I sat down with one on each side, excited for the stereo experience. BTW, prior to this , I updated the firmware for both speakers, as advised by the app. Went to play and enjoyed maybe three seconds of stereo playback followed by one speaker going off, then the other, then both, then both back on, lather, since repeat. I hoped it would settle and get better but it didn’t. So stereo playback doesn’t work and it was the whole point of buying a second speaker. Please fix this so I can update my review because if this were to work as advertised, I’d be a very happy customer and would change this review to 100% positive.

by ComeOnYouSpurs63

Edit. Jan 2020. This app will still not reliably and consistently allow two speakers (mine are identical) to play in stereo. A basic requirement. If your intent is to purchase a pair of JBL speakers to play in a stereo pair, please look elsewhere. I’ve had my speakers for over 18 months now and it hasn’t been fixed. End of edit.

I bought two Charge 4s to listen in a stereo pair. Getting them to do that is nigh impossible. The app has been like this for a year now and nobody at Harman seems to want to fix it. Just read the reviews in chronological order - recent first.

My advice would be to stay away from JBL’s speakers, nifty-looking though they are until they fix the app. Maybe it can’t be fixed. Maybe they have no devs. Who knows but the ability of two speakers to be able to play in stereo is a basic feature. FIX IT!

by Eldaftbro-1

It’s unbelievable! The lack of ethics about consumers + product of the people behind this app. I don’t want to attack them or be an AH to them…. But geeez this used to be a great application until they started to mess with it. First their JBL speakers aren’t cheap and they work decently judging from my own experience some might have errors like any wireless device, but I have to say it software is very important for any device to at least work… when developers/engineers don’t keep or try to better their software things start falling apart unfortunately just like this. I feel very disappointed that they have broken the app to a point that isn’t even connecting to do the basic things! Hope that they pay attention to the people who buy JBL and start working on this app.