Prempoint app not working? crashes or has problems?

Prempoint Status

Last Updated on 2023-02-11 by Prempoint Inc.

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Summary of Prempoint Problems 😠👌🔥

- Device doesn't work properly, sometimes takes 3 minutes to wake up

- No manual key option

- Unable to get in if phone goes off

- App fails to connect to lock despite being able to pull up lock status

- Overall bad experience, wishes they could rate zero instead of one

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Common Prempoint Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Prempoint app on iOS and Android devices. Solve all Prempoint app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Prempoint iPhone Issues and Solutions

Prempoint iOS app crashes, not working, errors
Prempoint iOS app network issues
Prempoint on iOS has black/white screen

Prempoint Android App Issues and Solutions

Prempoint has errors/crashing/not working
Prempoint server network connectivity issues
Prempoint has black screen

Prempoint iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Prempoint app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Prempoint app crashes or not working on Iphone (iOS):

Close and restart the Prempoint app on iPhone
Update Prempoint app to the Latest Version for iOS
Uninstall and reinstall Prempoint iPhone app
Update your iPhone to the latest iOS version

Fix Prempoint on iPhone unable to connect to server/internet connection issues::

To resolve Prempoint network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Prempoint black/white screen (blank screen) on iPhone:

Follow the Prempoint iOS app troubleshooting guide Here →

Prempoint Android App Issues and Solutions

Fix Prempoint not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Prempoint app issues:

Force Stop the Prempoint App
1. On android, goto "Settings" » click Prempoint app. » click "Force Stop".

Update Prempoint to the latest version on PlayStore

Clear Prempoint App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Prempoint app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Prempoint.

Fix Prempoint unable to contact server/ Prempoint internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Prempoint » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Prempoint » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Prempoint on android.

Solve Prempoint black/white screens issue on Android:

Follow the Prempoint android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Prempoint Inc., developers of Prempoint.

About this app

Smart Access Software Solution for Apartment Complexes. Manage access to your property from anywhere and open every door with one app. Grant or remove access in seconds and provide your residents and vendors with an intelligent keyless experience using their smartphone.