Rappi app not working? crashes or has problems?

Rappi Status

Last Updated on 2024-11-06 by Grability, Inc.

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14 User reports:
App has problems

User reports 14

⚠️ Most reported problems ⚠️

Crashes

66.7%

Not working

26.7%

Something else

6.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Rappi Problems 🔥

- Navigation can be inefficient

- App rejected card info multiple times

- Credits function frozen without informing users

📋 1 Reported Issues:

Ray Raboin 2023-10-14

Good morning, I am having trouble with Rappi to complete orders. I live in the United States and my best friend lives in Bogota Columbia. When I register it asked for my contact in which I put in my cell number with not allowing for tracking. I have placed my friend's address in as well as his work address for deliveries. The problem occurs when I go to pay for the items because it says I am too far away. I think the app thinks I am ordering from the United States, which I am, but the delivery is in the area where the order is being placed. It went through once and then never again. I don't get it. The order now cannot be completed. Any help or how I should register so that it is successful every time would be appreciated.

Showing 1-1 of 1 reported issues:

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Common Rappi Problems & Solutions. Troubleshooting Guide

Table of Contents:

Rappi iPhone Issues and Solutions

Rappi iOS app crashes, not working, errors
Rappi iOS app network issues
Rappi on iOS has black/white screen

Rappi Android App Issues and Solutions

Rappi has errors/crashing/not working
Rappi server network connectivity issues
Rappi has black screen

Rappi iPhone Issues and Solutions

How to fix Rappi app crashes or not working on Iphone (iOS):

Close and restart the Rappi app on iPhone
Update Rappi app to the Latest Version for iOS
Uninstall and reinstall Rappi iPhone app
Update your iPhone to the latest iOS version

Fix Rappi on iPhone unable to connect to server/internet connection issues::

To resolve Rappi network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Rappi Android App Issues and Solutions

Fix Rappi not working on Android, crashes, errors or is unresponsive:

Force Stop the Rappi App
1. On android, goto Settings » Rappi » click [Force Stop]

Update Rappi to the latest version on PlayStore

Clear Rappi App Cache and Data:
1. On android, goto Settings » Apps » Rappi » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Rappi.

Fix Rappi unable to contact server/ Rappi internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Rappi » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Rappi » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Rappi