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I have never rated an app, but this was just absolutely frustrating. Hands down, the WORST app I have ever come across. I would have given this app negative stars, but unfortunately, that is not an option. The app took my card info and let me order using the CC method once, then it rejected my card a second time around (and on subsequent tries). I used other cards (3 different ones) and it still rejected every single one of them. I reached out to my CC and they said Rappi is not sending any transactions for authorization, meaning this is an issue within the app. Customer service is 72 hours away - I even had an open ticket for 5 days!! Their interface chnages from time to time, and it glitches where it gets frozen, I even looked at their website and the simplest function does not work properly (the order total did not sum up the total 😂). I read that this is a company with $400 million in revenue in 2019, not sure why they are not able to hire a few competent software developers to handle the business... This is also the largest delivery app in South America, well, the delivery business here is doomed!! For those of you that are planning on relying on this app when you visit, GOOD LUCK - you really need it!

After using the app for a while there were always a few glitches with the interface, but I didn’t mind it, the app was still functioning and practical. But since last week my rappi credits have been frozen, I can‘t do anything with them, and I realized this after getting my credit card fully charged for my purchases and cancellations instead of using the credits. I contacted support and they told me that the platform had that problem since that morning of Mother’s Day (which was a lie cause I’ve been having this issue since 6 days ago), so I asked the representative if it knew when was I going to be able to use my money, it said it didn’t know. So basically Rappi has frozen the credits function without informing any of their users, still allowing them to recharge, select them as a payment option, and not giving the money back to credit/debit cards, but still in the form of Rappi Credits, which again, can’t be used.

I use this app all the time , I pay monthly for my PRIME account. This past weeks I have hard time with Rappi and it’s employees. Yesterday I ordered Mexican food to my house in Bogotá, Colombia. Everything was going great , I got a confirmation that my ordered was received . The food had discounts, no delivery fee since I’m a prime member, and everything came to $30,400. Five minutes later the app said it delivered my food, the food never arrived only like 2 hours later when I complained to Rappi. The food was cold. I called the Rappi tendero 10 times with no answer. Then when I went down stairs to get the food the guy told me I had to pay him 44,000 COP because if not he will be blocked all day. In good faith I paid cash 44,000 COP and he said rappi will give me back my money in rappi credits . Rappi only gave me back $30,400. Where did my rest of my money went ? What’s the point of having prime ? Why post discounts of the food and not get them? If I decide to pay 30,400 COP in the beginning and then is 44,000 COP? Imagine doing this to thousands of people ?