Postmates Status

Last Updated on 2024-11-04 by Postmates Inc.

I have a problem with Postmates

Are you having issues? Select the issue you are having below and provide feedback to Postmates.

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⚠️ Most reported problems ⚠️

Crashes

69.2%

Connection

15.4%

Not working

15.4%

24 hour clock ⏰

- Late deliveries and drivers not reading instructions.

- Inability to cancel orders and still being charged full price for late deliveries.

- Incorrect orders and missing items.

- Burnt food.

- App glitches and errors, such as orders being cancelled for no reason or payment methods being charged without authorization.

- Poor customer support and unsatisfactory resolutions to issues.

Common Postmates Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Postmates network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Postmates App
1. On android, goto Settings » Postmates » click [Force Stop]

Clear Postmates App Cache and Data:
1. On android, goto Settings » Apps » Postmates » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Postmates.

On android, goto Settings » Apps or Manage Apps tab.
Click Postmates » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Postmates » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Postmates