Contact Yoti Support

I have tried over 40 times probably to scan my drivers license & it’s a nightmare. my hands can be shaky sometimes & it scans it so fast that every picture keeps turning out blurry or the shiny film on the card makes it glare so that the app can’t see all of my cards information!!!! it is such a pain to get it scanned! & right when i think i got the perfect picture it gives me the error message saying that it won’t approve it!!!! my drivers license is BRAND NEW. there’s nothing wrong with it. there needs to be some changes with the automatic scan so that it’s more diligent. the format of my card doesn’t seem to be the same as the example either. one side is vertical and the other side is horizontal but it only shows a horizontal scan. it should have a feature so that it can be flipped vertically or horizontally for a better picture taking experience. it is so annoying sitting here behind the screen knowing dam well i’m a real person trying to get verified. please fix this! sorry but this app really got me heated. i was on it for almost an hour yesterday & tried again today! i got no luck.

I just downloaded Yubo yesterday and I saw in my profile settings that you had to verify with this app to get the yellow check mark thingie. So I downloaded this app and got passed the 5-digit password no problem. But then when I tried to fill out my info, it said I needed a physical ID card. I only have a permit so I used that. Two problems: 1, my card is made vertically but the scanner is horizontal. 2, I tried two times to get my card reviewed and both times they said that it wasn’t approved. What the heck is up with that?? Both pictures came out perfectly! It could be because my card is printed vertically but you can still clearly see the text. Why can’t I just enter my stuff manually?!? Having to take a picture of my card is SERIOUSLY STUPID AND UNNECESSARY. And, having to be verified on Yubo is also SERIOUSLY STUPID AND UNNECESSARY. But I think if we were able to enter our info manually, all of us would have a much better time, and you would have much better ratings and reviews. Facts. I hope you guys take this into consideration because at this rate, no one will download this app or Yubo. I will be deleting both or them. 😡

I am going to see if I can start a petition and report to authorities to get this abrasive bully of an app taken down. No my id and otherwise are not required by law and you do not need nor is it required to scan my face. And some of us dont have an Id or school verification I use yubo normally just like everyone else, and i keep getting pressed to give you people my extremely personal information for the sake of “security reasons”. This is obviously not the case because hackers have been found all over this app and nothing is being done. I want my account back, and I want to be able to talk to the ppl ive made friends with. This “yoti ban” was unreasonable and unprovoked. I had already verified my email and number. My id is not needed. Very unreasonable and obviously untrustworthy app. Edit: Yubo has told me to contact them directly but that is not possible. The best you can hope to receive is a robotic email response. Ive already tried.