My Boost app not working? crashes or has problems?

My Boost Status

Published by Sprint

Simplify the way you manage your Boost Mobile account. Make payments, enroll in
AutoPay, check your usage & more, all from your phone.

I have a problem with My Boost

Are you having issues? Select the issue you are having below and provide feedback to My Boost.

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Most reported problems

Reported Issues: 1 Comments

By John Wilmer 1 year ago

The app won't even let me sign into it so It keeps saying something about it being forbidden & some messege that says "retrofit2 adaptor.rxjv2.HttpException: HTTP 403 forbidden".Did someone hack my phone?How do I fix this so I can pay my phone bill with a reboot card like I usually am able to do?

Common dislikes about My Boost app

- Poor customer service

- Account was hacked

- Phone came messed up

- No data on unlimited plan

- Bill was shut off multiple times

- Poor connection

- Person on the other end can't hear

Have a Problem with My Boost? Report Issue

Common My Boost Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Boost app on iOS and Android devices. Solve all My Boost app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Boost iPhone Issues and Solutions

My Boost iOS app crashes, not working, errors
My Boost iOS app network issues
My Boost on iOS has black/white screen

My Boost Android App Issues and Solutions

My Boost has errors/crashing/not working
My Boost server network connectivity issues
My Boost has black screen

My Boost iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Boost app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Boost app crashes or not working on Iphone (iOS):

Close and restart the My Boost app on iPhone
Update My Boost app to the Latest Version for iOS
Uninstall and reinstall My Boost iPhone app
Update your iPhone to the latest iOS version

Fix My Boost on iPhone unable to connect to server/internet connection issues::

To resolve My Boost network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Boost black/white screen (blank screen) on iPhone:

Follow the My Boost iOS app troubleshooting guide Here →

My Boost Android App Issues and Solutions

Fix My Boost not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Boost app issues:

Force Stop the My Boost App
1. On android, goto "Settings" » click My Boost app. » click "Force Stop".

Update My Boost to the latest version on PlayStore

Clear My Boost App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Boost app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Boost.

Fix My Boost unable to contact server/ My Boost internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Boost » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Boost » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Boost on android.

Solve My Boost black/white screens issue on Android:

Follow the My Boost android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sprint, developers of My Boost.

100% Contact Match

Developer: Sprint

E-Mail: [email protected]

Website: Visit My Boost Website

About this app

If you signed up for your Boost Mobile service prior to 10/15/21, please use MyBoost to manage your Boost Mobile account. Simplify the way you manage your Boost Mobile account. Make payments, enroll in AutoPay, check your usage & more, all from your phone. Otherwise, please find our new Boost One app from MyBoost Store.