My Boost Reviews

by Ugh, Seriously

“Effortless account access “ Seriously Boost?? How bout NO account access! MyBoost has not worked in several months. As so many others have stated, when you try to open the this app app it never opens. It stays on the authentication screen. I have tried their “suggestions “ and restarted my phone, uninstalled and reinstalled MyBoost etc and nothing works. It is supposed to be a convenience to pay our bills through MyBoost , but now we have to go to the website to do it. Not convenient at all. Fix MyBoost or give us a new one that actually works. *EDIT*: Now they try to tell me it is my phone’s software. How can that be? So many other people are having the same problem. Are their phones supposedly messed up too? People keep complaining that MyBoost doesn’t work and it won’t open. Nothing is ever done about it. Thinking of changing carriers because of this.

by Jen~Nay143

I have complained so much for the past year and especially the last four months over originally my phone came messed up the week the US was put on lockdown and my warranty was over by the time people went back to work and I felt taken advantage of but to top that off I did not getting any data on my unlimited plan the entire month of October and I have been treated so rude, unjustly, and repeatedly harassed by the clowns in your company’s escalation department and the call center people and since BRIAN & RYAN (( Thing 1 & Thing 2 )) are the “top dogs” there is no one for me to get help fro since the people in the stores cannot or will not help me no matter how mice I try to be. It’s monkey see monkey do there and if I can get this joke sold I’m done with Boost and will keep spreading the word !! For the last four months in a row my bill has been shut off due to this reason and I am had to go and pay to have it reinstated and start it all over because I can’t get a simple response so you get a one star because your coworkers so if you wanna fix the one star get a hold of the escalation department and tell them to do their job.
Thanks in advance and have a great day!!

by Preshious L.

The service is poor! Period! Hands down I’m not gon even lie I only joined the network to pay less for the IPhone.
Yet maybe 2 weeks into my first time ever using boost the service was interrupted a lot, the connection is always poor, during any call the person I’m talking to can never hear me, it’s really terrible and to think I purchased an upgrade within your company just to yet again after the first few weeks the service and phone was giving me problems. It sound like I’m underwater... or far away from the phone yet the phone is not on speaker and I’m talking directly into the phone. Calls not coming in. Important people say they’ve called yet the phone never rang but it left a now notification or if you on your internet and you not around WiFi the call won’t come through!!!! It’s embarrassing and it’s a huge mess!!!
Boostmobile as a company need to make a lot more accommodations and opportunities and jobs and better services to the people that support you I Bet at least 80% of this brand income is supported off the pockets of black people!!! Then the company refuse to support jobs in our very on communities for colored people!
Start being a better!!
It time things change!!!!

by Former Grunt

My Boost app hasn’t worked for weeks! Can’t figure out if it was the most recent Apple update or if it’s a problem with MyBoost . It just stays on the authentication screen. Doesn’t seem like anyone is in a rush to fix it either. Hey, fine. When they don’t get their money and I switch to Cricket it will be no sweat off my back.

Update...I believe either the tech maintenance on MyBoost has either been completely abandoned or there is not enough staff on duty due to COVID-19 cutbacks. For almost 3 months now MyBoost has not worked and according to MyBoost history, they installed bug fixes a month ago. There is absolutely no reason why MyBoost should not work on IPhone, period. Something is definitely wrong. To do anything you have to go on the website. And don’t assume by not going on there and paying like you normally would through MyBoost that they will be understanding. There is no customer service to assist, so you better pay or they WILL cut service. Don’t try to use the non functioning app as an excuse. They don’t care. They know MyBoost is screwed up by now and it is still screwed up. Newsflash...they ain’t gonna fix it.

by Keke L.

I was waiting to post this but this should had been posted wayyyyy sooner.
Boost reps sent putting on my service AFTER I paid my bill and receive the text saying I paid. The rep and supervisor refused to turn my service on and in the same tone, accuse me of lying and saying I could had made that text🤡.

Not only that, but I ended up going to an emergency room that day (how ironic) and I could not call anyone. I had to use the hospital WiFi to reach my family, then I used it to reach a rep who saw my payment and saw what the issue was and addressed and helped. But all in all that was a horrible experience and to be still with them 😫🤦🏾‍♀️

But……
The ceo replied back to my message (after I harassed every other ceo in different countries 🤦🏾‍♀️but I ain’t know who I was forwarding my message to boost terms and conditions is in the grey area. Funny, when they reached back out to me they knew that couldn’t have happened in their countries 😂😂😂😂they was like this sounds like it happened in America 🤞🏾😞

But the ceo or whoever he was offer 15 dollars on my next bill pay, to apologize for their inconvenience. All in all these companies are frauds and it’s just sad, they only care about entertainment and nothing else and that’s just what it is, this too shall pass and this company will be bought out or sold based off that, imagine what other people experienced from them. God will fight all my battles ❤️

🤡

by RCJ2014

I cannot access MyBoost since the update yesterday!!! It just sticks in loading and then times out!! Unacceptable to not be able to easily monitor my hot spot useable!! Fix rapidly Boost. Mint mobile is calling my name, don’t give me the last reason during these very hard finical times!!!

Update!! Your chat customer service feature is completely shut down!!
35 minutes on hold for a rep with the same insulting message telling me to use the boost app!! Your a billon dollar company with a 10’s is billion dollar parent company. In the tech field nonetheless!! How you could not move the bulk of your service team to remote work within weeks is beyond me!! May will be the last month I am a costumer of Boost or any subsidiaries of sprint. I needed a new iPhone anyway and I’ll take the opportunity to take by business elsewhere!! I’d have been more than happy to tell this to a actual rep if you had any available!!! For shame boost for shame!!!!!

by Otakky Gal

First, MyBoost really bad. Every time try to contact agent thru chat, it drops before even type the message, it takes me more than a dozen signing in to ask one question via chat. Second, so I ended up calling agent directly, complain about lousy service (data not be available, when it should be plenty)they agree to credit $10 for the inconvenience, but only credit a half of it, so I complained again about the credit, the supervisors was very rude with the attitude, although he agree to credit the remaining half, their way to credit back the customer is do strict that it gave me further inconvenience to just to use the credit towards the billing was the extra huddle they put me through. I was with virgin mobile for 10 years, now that boost took over, I’ve been having nothing but bad experiences with their service since. I’m so done with them.

by Thomasjwalsh

I had boost for years, what do I get for my payments being on time, it getting smaller is a lie. After mAking my payments on time for a while, I lose a week of my service, they told me it was towers being worked on. My phone worked fine just before I changed my number, I told them I changed my number, everyone I know who has boost their phones are working fine. Now I can not get a hold of anyone from support. I’ve told them several times I take care of my father I am now confined to my house because I can’t leave with out my phone. It’s effecting my job now & I have to depend on other people to run my errands. I also just bought my new phone for $300 and now I have to spend more then that to get a new phone and service from a new provider. Pay for their service if you want, but it could end up costing you a lot more then you ever thought it would.

by Susieqknil

I love boost and have had great experience with this company. Now that I have said that, your insurance company has taken advantage of the elderly like me. My phone was stolen, I gave the police report to the boost store, the service man help me with all the things I needed to do. I sent in the two required forms, they said they couldn’t see it so I did it again. They never would call me back. My phone was phone thru gps but it was destroyed by being ran over we think. I still have phone, I had to buy another phone just like what I had but boost said I needed to upgrade because they no longer had the 7. ( I think that is what it is, I still have it in the case but can’t get it out). I never received the money to buy another phone and have always pd for insurance since I’ve been with boost, and still have it, but nobody wants to help me and boost says they have nothing to do with insurance. I just don’t understand when boost offered it to me. Still waiting for money.

by Tryavainlater

The Boost Mobile app is fine,it shows you what you need such as data and hotspot usage and your current data plan. MyBoost was working fine up until the country went into lockdown,I understand that it could be Sprint/Boost Mobile not having people to Monitor MyBoost or as customer support but I don’t understand why I can’t get past the authentication screen. I understand if they have no one monitoring MyBoost , it just slightly irritates me that I have MyBoost , that should make it a bit easier for customers to see their usage, that doesn’t work and a website which that does but could take a little while longer since you might not automatically log in.

To me it’s not a big deal if you have no one there to keep MyBoost working, but I would like to use MyBoost , it’s organized, has customer support in MyBoost , and overall looks neat.

If you do read this, thank you and sorry for any grammatical errors.

by Johnbadley

I’ve been with Boost mobile for a long time and I had one month where I had my bank account hacked and I didn’t pay my phone bill on time but it did get paid or actually I think Boost mobile helped me with some type of payment plan for that month. Thank you for helping me Boost mobile!
My only issue is that I have always paid my phone bill on time like clockwork and just because of that one issue I can’t get financing for a new phone through Boost mobile.
Apparently, you have to have 12 months without any missed or late payments. Even though, I have been with Boost mobile for a few years and I only had that one issue and I can’t get financed for a new phone.
The only reason I’m still with Boost mobile is because they helped me with that one month.
I feel if someone has been a good customer for a few years they should be treated as such!

by Sebring713

I have an iPhone 7s which is rebuilt and being I’m in a rehab nursing facility where people complain about the signal a lot. I constantly lose my internet connection during the day and have to go to Settings many times to reconnect. I never get above 3G but your ads say you have a 5G capability. I have the Hotspot turned on in Settings and I don’t know if it makes any difference. I’m writing this for advice from you regarding the very weak signal I am getting during the day. Do I have to pay more to get 5G? I don’t know how much longer I will be in here because of this Covid mess to even find out what kind of a signal I will get when not in here? Do you have any useful information for me?

by KelleyB1969

I have had boost service for a little less than 1 year. I was very satisfied with my service from boost until I moved to Alabama where I live now I have hardly any service at all. After I moved here I realized I was going to have to change telephone service so I went to a local chain store to change unfortunately even though I paid cash money for my iPhone I own it out right they would not release it to have new service so even if you buy a new phone and it is your phone you are still obligated to have boost Service until one year is up so that is why I am an able to give five stars otherwise I would so I have to wait till May to change my phone over to another service even though I own it and when I purchased it I was not told that this is one of the requirements other than that I’ve been very pleased with boost.

by Jakub Lee

I’ve been a customer a boost for about 10 years upgraded to an iPhone and today every time I try to login to my boost to make a payment because I like to pay it before my payment is due it keeps giving me errors and then when I call booster course right at the wait time is ridiculous and now they have the audacity to charge you a fee if you need to speak with customer service as soon as my contracts up or soon as I get this phone paid off I am transferring to another service they are awful you get people in there that don’t speak English you can barely understand them it’s totally ridiculous

by IDustyDotCom

After many problems with Verizon service, high prices, lack of business ethics and morals, horrible customer service experiences, and countless hours on the phone dealing with issues I decided to try boost. The price is very reasonable, the simplicity of the boost app and billing system is superior to anything I’ve ever used. I’ve never needed to contact service or support because there is never any issues. Verizon was a nightmare and they have a huge ego and treat you like using their service is some kind of privilege. Boost is a dream come true! Bye bye forever Verizon. I love Boost and will never look back :-)

by Heather Heins

I haven’t had the best luck with your customer service but was just pleasantly surprised and almost brought to tears by the help today. I was $5 short and my due date was just changed by now ex fiancé. So i called to see to explain my situation and see if I could change my plan until I get the extra money to change my bill back. Your associate was so nice and went out of his way to notice that I was struggling and a valued customer and added the $5 credit to help me out this month! I know it may sound small, but after the last two months of hell I have been through, it was the biggest blessing ever! I will definitely say a prayer for this nice gentleman whose kindness made my day! Please thank him for me!! Again, I truly appreciate it!

by Stacey_S1975

MyBoost really makes my life easier! I’m able to pay my bill from MyBoost it’s easy not all complicated like I’ve seen others. I can pay with the reboots card I purchased from Walmart or wherever I can pay with my own credit card. You can check your account information & you can shop too. If you’re thinking of getting a new phone or need to add some extras you can do all that from here! It’s reliable and has never failed me🤞🏼...
I use to be (depending on the situation I’m still weary) very skeptical when it came to paying my bills over the phone/online. I like walking into the company I am giving my money to Handing it to a Human & walking out with a receipt!!!!
But over time I feel very comfortable with MyBoost! After I’ve made my payment just moments after I get a Confirmation Text. & I can go back to MyBoost & see the payment was successfully processed!
It’s easy & anything that makes my hectic life easier is welcomed! Thank You Boost! (& Apple Store for offering MyBoost)😊

by Mistreatedcustomer

My father has been intimidated, harassed, and mistreatment to a veteran of Vietnam. He has been on growing data since 2011 and his data never budged from 3.5gb. He has never been late on any payments. I myself recently got reimbursed for not being able to access the Boost www site. I told him. I was going to upgrade my hotspot so my family could access more of it. My father was going to do the same thing and he couldn’t do it either and he missed out on a important event. So he wanted to be reimbursed for his trouble and being a loyal customer since 2011. I will continue to use your service. But I will google all of the errors I encounter throughout my Boost experiences.

by Karan's Flow USB

I’ve been a loyal virgin mobile user for years and I was a little scared when I heard of the buy out but my auto payments kept going through perfectly and I didn’t have to do a thing. Then my account got hacked (unrelated) and I needed a new card so I had to figure out how to update my account for the first time with boost. I was nervous it might be slightly complicated and instead I downloaded MyBoost and my entire account was already active on here and all I had to do was change my card without having to change passwords or go through hoops ❤️❤️❤️ very happy about that. And they kept my monthly fee the same as my old account which I earned discounts on over the years at virgin. Very happy with my experience so far :)

by Rich Moss

I was very skeptical of switching to boost after being very satisfied with Verizon for years. Unfortunately I could no longer keep up with the cost of having unlimited plans with Verizon. Switching to Boost was the best decision I could’ve made. I brought in the phone I already owned and believe I paid about 30$ for them to put in a sim and activate it. After that it’s 50$ a month for a single line unlimited everything plus 12gb or hotspot data per month. I’ve never had a call drop, always have quick internet speed, always able to send and receive messages instantly. This truly has been a money saver without having to downgrade service. I recommend Boost to anyone I know.

by BoostIsTrash

Unfortunately the phone I was giving as a gift was previously through boost. And i was a loyal and very committed customer of Metro PCS for over 5 plus years. And in order to even activate the phone with new service tot had to be reactive with boost. Because of the block they have on they phone . Which unfortunately I had to take my number to boost. And in order to keep the phone and number I’m being forced against my will and no contact to remain in a no physical binding contract. That’s say you have to pay and stay with a their service for 12mths before they can take the block off. Now I’m not sure if this is a way to keep customer but i wasn’t giving my number I had over 7plus years by boost. And I don’t appreciate being told if I don’t make payments I will loose a number that. I conduct business in have kids to keep in contact with etc. I can go on in how . Terrible the service provided and customer care provided by boost mobile is. Let alone you not even allowed to be on your phone and internet at the same like Metro PCS allows. Let allow for those hard myths and struggling days. Metro PCS gives you 2 extension of 48hrs. Boost can’t compare and won’t they should consider shutting down for life 🅿️👎🏾🤞🏾🙏🏾

by Worst Sups Ever

I experienced terrible customer service today by not one but 2 boot Mobile supervisors. All because Boost sent me a valued customer post card for a free month of service and advised I didn’t need to handle it that boost already credited the account. Call 611 get advised I had to drive to a store to have a rep verify my post card. I get there and the store employee was treated with complete disrespect my supervisor one who then disrespected me. She was ashamed to even work there. Then supervisor 2 no help whatsoever, all bc boost created a policy for sending a screenshot of the post card to an email a supervisor had to give you and wait 48 hours. None of which was even Finley printed on the post card. Boost you should be ashamed you allow people like that to treat loyal customers and employees like that.

by B.o.o.s.t Rip Off

Please, please,please! Don’t switch to Boost! We made the mistake of switching from cricket. Worst mistake ever! All because we got tricked into the free phone they made it seem like it would be great. The same day we got boost I received a message that night we had exceeded our data limits. But yet we’re told we have the ‘unlimited’ plan. Data isn’t the only problem as we have dropped calls constantly. Our phones are so screwed up my husband complained I didn’t answer his calls so there we were sitting next to each other and he called me. My phone never rang yet the call kept ringing on his end and took him to my voicemail. It wasn’t until the third time that the call actually went though and rang on my end. So again, take my word for it don’t waste your time or money. Not to mention risk loosing an important call

by HeggyYarnall

Boost has the slowest internet and terrible service at location where my previous provider at&t ( who I miss dearly) had no problems at all. I never once took the time to write a review for anything before but I felt that I would be doing a great disservice to all mankind if I didnt take the time to deeply encourage them to find ANY other provider that’s available, before settling for
this total garbage of a company. I thought by now all the carriers would be pretty reliable and all about the same. But no!!!!!
Boost definitely stands far from the pack. It’s as if I’m reliving the whole flip phone era
all over again. How they can still be in business by offering such a garbage product for so many years is beyond me. I will be returning to the at&t store tomorrow on my hands and knees begging for forgiveness from stepping out on them all because I just wanted a change. I would even bet a years salary that the owner of boost mobile doesn’t even use its own product for its cellular network

by Satnine

I’m loving my Boost service. It’s waaaay cheaper than using AT&T or T-Mobile, so I’m extremely happy about that. My only complaint is that their “unlimited” plan is not unlimited. I’m at the end of my payment month and got a text from Boost saying I’d used up 25 gigs of data and that if it went up to 35 gigs my service would be slowed down. Not cool, Boost. Not cool. Luckily, it’s time to start a new payment month so I avoided the slow down, but still. No worries, though, I’m sticking with Boost bc other than that I’ve had zero issues.

by Beanie&Adam

I was with Verizon for the longest of time, but I really was overpaying! Recently I had to cut corners and so I switched over to Boost mobiles $35 plan w/ $10 add on for international calls and so far the service has been good! It is not going to be as fast as Verizon, of course, but for what you pay it is livable. MyBoost is very intuitive and simple to use, it automatically logs you in and I can see my Data usage and international minutes left all plain and simple. So far no hiccups and I am enjoying the service for the price I pay!

by MichelleLDenton

Great coverage! Unlimited data plan allows me to stream Netflix without any lagging and my sons watching utube for hours doesn’t cost me a penny more! Flew from Pa to Ca with service in the 4 states I was in on my way. Great phones and they even have a payment plan. The only down side is the in store selection, the are always out of the phones I’m interested in. All are available online but I’m not a paitent person. I want what I want now, not in 2 days. Other than that small detail I highly recommend!

by Hella Nah

Got the free iPhone but my service connection is horrid! And got treated very bad by customer service several times ( hung up on, told I was not important and more) was given credit but have had to pay 40 dollars for service that is more sometimey than sometimey itself! Love my free iPhone while I work but the other hours I’m at home I have horrible service even with Wi-Fi! But all around I’ve always for some reason liked boost Mobile cheaper plans but yet service can be a disappointment feel free to contact me if any questions do arise!

by JaxonBraxon

Was skeptical af when I was first introduced to the idea of getting service on my iPhone with Boost. Just because after the “Chirp” era died down it was like “what good was boost mobile for?” But I must say, never had a single issue with them, and I’ve had their service for a little of a year now. A side from my signal being the WORST in the town i live in. They are great. App is great and does everything u need plus more. Just used my first “BOOSTUP” for my iPhone 7plus and there were no hidden fees or anything. All worked as they’ve promised. I don’t see myself deviating from boost anytime soon. Love them.

by CWorks

But. Please. Fix. Your. App. I thought the issue would be taken care of with the latest update, but no such luck. MyBoost kicks me out when I try to check my data usage. Same issue - different day. This has been a problem for over two months now. Even with deleting & reinstalling MyBoost on different devices. Everything else works on MyBoost , which is great, but why this specific ongoing issue? I can’t be the only individual experiencing this bug.