Contact My Boost Support

by Jen~Nay143

I have complained so much for the past year and especially the last four months over originally my phone came messed up the week the US was put on lockdown and my warranty was over by the time people went back to work and I felt taken advantage of but to top that off I did not getting any data on my unlimited plan the entire month of October and I have been treated so rude, unjustly, and repeatedly harassed by the clowns in your company’s escalation department and the call center people and since BRIAN & RYAN (( Thing 1 & Thing 2 )) are the “top dogs” there is no one for me to get help fro since the people in the stores cannot or will not help me no matter how mice I try to be. It’s monkey see monkey do there and if I can get this joke sold I’m done with Boost and will keep spreading the word !! For the last four months in a row my bill has been shut off due to this reason and I am had to go and pay to have it reinstated and start it all over because I can’t get a simple response so you get a one star because your coworkers so if you wanna fix the one star get a hold of the escalation department and tell them to do their job.
Thanks in advance and have a great day!!

by Preshious L.

The service is poor! Period! Hands down I’m not gon even lie I only joined the network to pay less for the IPhone.
Yet maybe 2 weeks into my first time ever using boost the service was interrupted a lot, the connection is always poor, during any call the person I’m talking to can never hear me, it’s really terrible and to think I purchased an upgrade within your company just to yet again after the first few weeks the service and phone was giving me problems. It sound like I’m underwater... or far away from the phone yet the phone is not on speaker and I’m talking directly into the phone. Calls not coming in. Important people say they’ve called yet the phone never rang but it left a now notification or if you on your internet and you not around WiFi the call won’t come through!!!! It’s embarrassing and it’s a huge mess!!!
Boostmobile as a company need to make a lot more accommodations and opportunities and jobs and better services to the people that support you I Bet at least 80% of this brand income is supported off the pockets of black people!!! Then the company refuse to support jobs in our very on communities for colored people!
Start being a better!!
It time things change!!!!

by Former Grunt

My Boost app hasn’t worked for weeks! Can’t figure out if it was the most recent Apple update or if it’s a problem with the app. It just stays on the authentication screen. Doesn’t seem like anyone is in a rush to fix it either. Hey, fine. When they don’t get their money and I switch to Cricket it will be no sweat off my back.

Update...I believe either the tech maintenance on this app has either been completely abandoned or there is not enough staff on duty due to COVID-19 cutbacks. For almost 3 months now this app has not worked and according to the app history, they installed bug fixes a month ago. There is absolutely no reason why this app should not work on IPhone, period. Something is definitely wrong. To do anything you have to go on the website. And don’t assume by not going on there and paying like you normally would through the app that they will be understanding. There is no customer service to assist, so you better pay or they WILL cut service. Don’t try to use the non functioning app as an excuse. They don’t care. They know the app is screwed up by now and it is still screwed up. Newsflash...they ain’t gonna fix it.