Shipt Shopper: Shop for Pay Reviews

I’ve been a shipt shopper for a year now and I’ve never EVER had a problem getting orders. All of a sudden I have 5 locations selected on the schedule and I can go all day before I get an order. I’m not sure what happened with these past few updates but even with 5 zones I should get see at least 5 orders. Today I was on the schedule ALL day and only got a bundle order. I emailed shopper support 2 weeks ago and NOT ONE PERSON HAS EMAILED ME BACK. With being a single mother with 3 children 2 home schooled and a 3 year old I depended on ShiptShopper to be able to be here for my kids and also provide.

When I called customer service they told me they couldn’t help me and they knew nothing of why this is happening. Then instructed me to email shopper support, when I explained I did that and never received an response I was told that there’s probably a good explanation as to why. 🤦🏾‍♀️ I’m completely over it at this point and now I have to figure out what to do. Thanks shipt for thinking of and protecting your shoppers. I guess as long as these companies are making money it doesn’t matter if a shopper is having issues or is in need of help.

I enjoy looking for orders and seeing what they are and how much they pay that’s the fun part but the amount of driving for the pay is wayyy too much. Each delivery pick up I have done is at least 10 miles from the last delivery point and in the city that can be 30-45 minutes of driving just to get there. Also I have done 2 orders that weren’t even paid for when I went to check out and they always want you to pay through ShiptShopper and they never put money on the card so I literally had to walk out of the store with unpaid items just to complete 2 deliveries and get paid which is ridiculous because even support couldn’t figure out how to get them paid for. Most of the time the shopping goes pretty smoothly but things like that make it too much of a hassle to be worth it and it’s obvious that the Silicon Valley tech bros just want a bunch of slave “workers” ( you’re not even a real employee when you’re a shopper but an independent contractor) to do everything including customer service and gathering items for order packaging while they sit on their arses collecting money off the top. But it just becomes more obvious every day that it’s impossible to make decent money unless you have a college degree and a prestigious tech or office job and you deal with real estate but things are changing slowly and it will change sometime soon because people aren’t going to put up with this ridiculous pay anymore.

Even with the new updates the application still needs a lot of work. Aside from the pandemic and overwhelming amount of business, Shipt wasn’t prepaid to handle this type of volume. How can you shut down your call center and switch to chat and text? This is a little frustrating to your shoppers. ShiptShopper needs a new chat feature, when you minimize the chat to help us keep working on orders, and you don’t get notified when an agent comes on and the chat disconnects. You lose your place in line. I will say ShiptShopper enhancements are much better including the scanner feature. I see good improvements but you’re gonna have to move faster at getting new updates. You need a town hall from your shoppers to find out what’s working and what needs to be added or changed. I can’t get a hold of anyone via text or chat and you’re leaving me out here to get abused by the customers that can’t get their orders due to extremely long lines, store closers (changed hours), or product out of stock. I’m very grateful for Shipt but the HQ support is lacking. If you’re having a shortage of staff from HQ due to this pandemic, find a way to allow people to work from home. Only the strong will survive. Not having support staff readily available is a recipe for disaster. My second day now trying to get someone via chat or text. Please fix ASAP. Still a great concept and service just needs help badly.

I’ve been working on ShiptShopper for close to a year and ShiptShopper, despite its clunkiness, used to be really great. Open metro orders would pop up thoroughly throughout the day and offered orders were so bountiful you had plenty of options to choose from. But now ShiptShopper is the laughing stock of me and my significant other, who also shops Shipt. For WHATEVER reason Shipt thought it would be a good idea to just release all the open metro orders ONCE EVERY HOUR. It creates a feeding frenzy that makes it impossible to get orders of you aren’t glued to your screen right at the drop of the hour. It makes no sense at all. I recently took a break from Shipt and when I came back I stopped being offered orders because of my inactivity. I’ve now been back working for a month and in the last WEEK I’ve been offered TWO ORDERS. I’m having the hardest time trying to make any money on ShiptShopper anymore after a year of working it real hard. I swear the developers have never shopped or delivered an order in their lives. They’ve done a great job of fixing the clunkiness and making it look better but the actual functionality is nothing but a joke. I’m extremely disappointed in ShiptShopper and would NOT recommend shopping for Shipt. You can make much more money doing almost anything else

I have been a shopper for a little bit here. As far as ShiptShopper is concerned the isle numbers would be appreciated for Kroger stores like the other stores we shop. Kroger has the slowest cashiers that also eats away at your time, pretty much every customer who orders there is also tax exempt too. So adding the isle numbers would help offset how slow the store is.
When you go to text customer support, it is a bad design to have to click done then have to hit enter to submit your message to an agent. We can’t stop and wait to chat we have to keep delivering. Need it to be easier to send while at stop lights, etc. Another thing is when I minimize ShiptShopper , I lose my place in queue and have to start over. Serious waste of time. I need to be delivering and watching my map. When you call customer support it keeps saying the easiest way to reach us is online/chat. I found that to not be true most of the time because of the issue I just mentioned.

Update: ShiptShopper today just showed me a map of the house to deliver the groceries to but when I opened google and Apple Maps they both agreed and it was in the complete opposite direction!!!! That is a serious flaw. Also, there needs to be a mileage estimate when you open the job. This is a disservice to your shoppers. We can not make a proper assessment before taking the job without correct information.

I respect the company and overall do love being a Shipt shopper! They offer great bonuses and there are lots of appreciative customers who bring me joy. That being said, ShiptShopper has some serious issues. The last few months I can not count how many times I have been scheduled, a top rated shopper, but not getting orders sent to me, I’m having to check the open metro CONSTANTLY just to find orders I can pick up, that should have been sent to me. Getting rid of acceptance ratting for shoppers has had a huge impact on my income as well. Still trying to sort out the companies logic there. I’m close to 2000 shops and I feel like it doesn’t matter that I have put in such hard work creating well known, positive customer service in my area. I’m stuck with missing orders and getting no support from the company to fix the glitch with my order receiving issue. I recommend the job, but don’t rely on feeling secure with your income. Some days I get lots of orders and can make 400$ some days I spent most of my time checking the metro trying to grab orders I should have been sent, ending up making 80$, wondering how many I missed and didn’t get a chance to grab. Wish I had a regional manager to reach out to for help. Your on your own as a Shipt shopper.

Here’s my experience with Shipt. I did Shipt very part time as a side gig for a year and earned a great hourly rate, especially when I built up a base of preferred customers. But one bad apple can ruin the entire experience. In my case, a customer called Shipt and complained (lied) that he didn’t get his order. I shopped his order as I always would: I communicated the entire shop, I got all the items on his list (I even asked a Target associate to get a USB-C wall adapter from the back), followed his request to drop the bag at the back door of his house, and sent a picture of the delivery to the customer (and note, Shipt can see EVERYTHING you and the customer text to each other). In short, I followed all the rules and did everything I needed to do. But the customer wanted to take advantage of Shipt. He said he didn’t get his order and then rated me 1 star. When I requested that Shipt remove that unfair rating, they did nothing. They didn’t even have the courtesy to respond to my emails.

By leaving that rating on my account, Shipt is effectively calling me the liar and siding with the customer who wanted to get free stuff from Shipt. SHAME ON SHIPT for punishing their hard-working and honest shoppers! Unless they remove that rating, I am done with Shipt for good. If you choose to do Shipt - I just sincerely hope something like this never happens to you, because Shipt definitely does not have your back.

Just started shopping with Shipt. My app is glitching appears to be glitching heavily. I text customers but don’t receive any messages back (not a single one for 20 orders). When you are being rated for your level of communication, proper functioning of this feature is critical. I’ve even tried calling the customer for a more urgent matter and the system didn’t support calling.

More recently, I’ve attempted to text my customers, but it opens up one of the prior communications I had with a different customer (not sure if that’s normal). I text the number anyway, but I’m not sure if my messages are going through as they should, especially since I am not receiving any feedback/responses.

Finally, I selected a non-promo order today to for the requirements of and complete one of the bonuses. It was VERY far away (1 hour total) but I thought that receiving the bonus would make up for it. After I checked the bonus meter, I noticed that it had not moved and that they had tagged the trip with “promo”. This was very frustrating as it was an order I would not have taken if I didn’t account for the bonus. I accepted two non-promo orders after that. Same thing happened. I’m only a few days, but this is definitely worrying, disappointing, and deceptive. If you’re offering a bonus, offer it. Don’t be unfair. :(

This service has so many problems where do I even begin! Shipt it very clearly built for the member, not the Shopper, and this reflects in their treatment and pay of shoppers. The biggest issue is how pay is calculated, it is a flat $5 + 7.5% of the order total, which does not include consideration for mileage, time, or tolls unlike every almost every other gig delivery job. You quickly realize when you start this job that the math just doesn't add up, with sticking to Shipts suggested 2 items per minute formula it's pretty clear to see that the money to be made here is limited unless you are grabbing the best orders. I have taken one with 51 items before for a payout of only $16-18, with driving at least 10 minutes to the store, shopping for 1 hour and 45 minutes, 10 minutes to the members house, you are left with $8-9/hr before gas, that's assuming you dont have any issues (which their are almost always are, I rarely have an order with nothing I have to substitute, and if you have to call Shipt support prepare to be on the phone waiting for 30 minutes+). Seriously just stick to Uber or Doordash, outside of an occasional good order their is very little money to be made here and your only going to end up being frustrated, tired and overwhelmed (many of the members are not very friendly and act extremely entitled, my total tips from doing food delivery are at least double what I will get from Shipt members).

The pay out for each order is significantly higher than the competitor albeit the number of orders on the Shipt platform is more limited. So if you are doing this gig for full time, this may not be for you because you will have to go around towns more often to hit the same amount of total payout. However, for casual gig worker, Shipt is godsend. I also like how the customers are encouraged to tip which adds substantially to each order. Since the platform is owned by Target, order coming from there is usually prepaid, and that helps a LOT on completing the order on time and smoothly. I would still love to see a dedicated queue for quick Shipt shopper checkout. One more thing is that ShiptShopper does not have a “timer” build-into the UI like the competitor. I think that is quite inhumane because it gives you very limited amount of time and makes you work like a cattle. Shipt just let you claim the orders as you see fit with your schedule, as long as you deliver them within the delivery windows. I really like this option and functionality because the company actually trusts you and treats you like an adult.

You get stats, by customer rating and on-time percentage, in 3 categories: All-time, last 14 days, and last 50 orders. You cannot fall below 4.7 rating or 90% on time percentage; in any category I guess, or you get deactivated. My all-time stats have a 4.8 star customer rating and 90% on-time percentage; which you would think is the category that matters most. However, Thanksgiving week, my ‘last 50 orders’ category on-time percentage fell to 86% (which isn’t even horrible) and they deactivated me. Thanksgiving and beginning Christmas shopping had the stores more packed and the orders a bit more challenging, which you would think would be understandable- but no. I could have picked that 4%! back up in the next week. I tried to appeal and they didn’t bother responding. My all-time stats were/are still within acceptable range- but that don’t matter. After I was deactivated, I still got $80 in late tips over the next 2 weeks. Clearly I was appreciated by the customers… just not by Shipt. What a shame. They should change stat expectations to going no lower than Average customer star rating of 4.0 -think 4-star hotel is still really great. and Average on-time percentage of 80% -think 80% on a test is a B and still passing.

I just started shopping a few weeks ago. I love it. It’s a great fit for me. It’s flexible, there’s *decent* pay, shopper assistance is quick and easy to access. I haven’t fulfilled one of the bonus pay opportunities yet, but I love that they are available because I plan on continuing to shop full-time, and I really need that extra boost to make a living. (I hope they are consistently offered throughout the year.) I only have two suggestions so far: 1. Sometimes ShiptShopper glitches when shopping for an item I hit, “not found” and then “choose a substitute” and then hit the scan feature. At this point the screen goes completely blank. It’s happened a few times. My work around is to hit “not found” and then “do not substitute” and then add the item manually. It works that way. 2. Shoppers should be given additional minutes when adding items that weren’t originally on the shopping list because I always ask the customer if they want to add anything, and sometimes they add quite a bit which has caused me to be slightly late.

That’s all! I’m excited to see how much money I make this year!

I am currently having difficulty making substitutions in the M. I have to power down my phone and started up again in order to make substitutions. It is a very big time waster to me. I’m also disappointed in the change of pay for the shoppers. Doing larger shops are basically giving us a loss of 25% of our Shipt pay. It looks to me like Shipt method of pay is paying us $.25 per minute which does not account for our travel time back to the store. With that said it looks like Shipt only wants us to make $12 an hour minus the expenses we have to pay for gas. Yes we do get tips, however many folks do not tip. I’ve been shopping for three years and it’s kind of disheartening knowing that Shipt is trying to decrease our pay. I also do not like what’s happening with the bundled shops. It’s more efficient for me if I manage my own schedule and create doubles based on the shops that I have. The bundle shops have a little pay and therefore make it virtually unlikely that I would be interested in claiming one. This is all what I’m thinking right now about Shipt. I’ve enjoyed shopping thus far. I’m hoping to continue shopping so I’m hoping that this does not become like Instacart.

Re-visit 4 order limit per specific hour which disallows one to pick up orders for that given hour. Example: I had 3 prescription orders, dropped them off and had an order pop up that I could have done but because the prescription orders had not processed, I lost the opportunity and I was right by the store.

They are clients that never reciprocate your intro text or any correspondence throughout the entire shop. Clients should receive a friendly reminder to read all their text from the Shopper. I had a few clients say I forgot an item and they forgot they selected “ No Substitutions” though they hadn’t communicated originally and realized when I told them that they selected “No Substitutions” they apologizing for forgetting as such. This is a clear situation where a shopper could inappropriately have been docked on the missing item category as the client when asked for a survey forgets about their choice, didn’t read entire string of text and assumes, we forgot an item.

Now the reason why am writing this review, is because shipt used to be one of the best paying services in terms of independent contractor jobs (doordash, Instacart, etc.) but now they’re straight up lying to people, by saying that you can make up to $22 an hour. It is physically impossible! I recently made contact with one of the representatives of shipped, due to them paying now six or seven dollars for a shopping order. Around two months ago, they would pay anywhere from 15 to almost $30 for a shopping order. As of a couple weeks ago, they rolled out a new pay schedule that only allows for us to be paid anywhere from 6 to 9 dollars for a shopping order. You’ll be lucky if you get a good shopping order for over $10. I don’t know about you but I’m not going to drive all the way out to a store shop for an hour and a half drive all the way out to the customer waste all that gas and time for a six dollar bill. Now, when they were paying me anywhere from $15-$30 to go shop for someone, that was completely understandable. But now being told that I’m not even worth a $10 bill to put in all that effort and time to shop for somebody is ridiculous. That is why I’m reading it one star, and I really hope ship to fix this issue because as of right now it is not worth my investment.

I wrote a review a week ago and it didn’t post so I guess I’ll do it again. First, the scanner sometimes won’t scan items and I have to hit “add to cart” or it will reject an item when it is indeed the correct item. Second, Shipt should send an email to members making sure their driveway, stairs, & walkways are safely approachable! I live in Michigan and lately residences have been very icy and I either couldn’t make it up their driveway with my car or have almost fallen. Third, customers can review us but we should be able to review members too- there are a few rude members out there. And for our safety we should also get a picture of them- they know who’s coming to them but we are delivering blind. Lastly, a weight warning would be a nice feature for ShiptShopper . More than twice I’ve had orders where a member ordered something heavy. Like a 40lb bag of dog food or 2 20lb bags of salt. I think the order claim card should say “This order has item weighing 20+lbs” That way the Shopper can accept according to their physical limits. There’s a Shopper in my area with Cerebral Palsy & he thinks this is a great idea as well. Overall I enjoy being a Shopper and Shipt is awesome!

ShiptShopper in general works well for me. The most frequent problem I have is when scanning barcodes, it sometimes doesn’t identify when the item matches or for substitutions it doesn’t identify the product.

I wish Shipt would stop posting on social media and in ShiptShopper Store that shoppers earn $25 or more an hour. You are doing us a disservice by drastically inflating what we really earn. We might earn more in tips if members understood we earn about $4-7 an hour before tips in most cases. After shopping and delivering 350 orders, I am consistently earning $10-11 an hour after considering how much time it takes to shop, checkout, deliver, and average delivery roundtrip mileage of 15 miles per order.

If you want to provide more realistic data, track what the order pay was plus tip, subtract our mileage expense by taking the delivery distance to and from the store multiplied by the federal mileage rate, and divide the net pay by the amount of time elapsed from your when the shopper first texted the customer until we mark the order delivered. That will still slightly overstate our average rate per hour since it wouldn’t capture the time spent driving back to the store.

This was my first day shopping for you. I have shopped for Instacart in the past for comparison. I kept running into problems with ShiptShopper while shopping. I was not able to see majority of the pictures which makes it really hard to find a product. I was even using the target Wi-Fi to make sure I had the best reception. It would also be nice if you listed the price of the item so it’s easier to find. The scanner was also not working correctly. Almost every single item I scanned it said it could not find it and I just had to add it to the cart and that was frustrating. ShiptShopper also shut down midway through and would not open back up for several minutes which wasted time. Then when I went to do my first delivery the business did not have their sweet listed so I wasted more time trying to call and figure out what level they were on and what sweet they were in that should be required to write down. Downtown target where I shopped was also out of three products. and at least two of the Isles were listed wrong on ShiptShopper for what they really were in the store. I’m hoping these are just beginning glitches that will be figured out but that should be taken into consideration for our pay right now.

I cannot wait the entire month for someone to tip me on an old order there needs to be a better option to get tips because frankly this is where most of the money has made the base pay is just enough to cover the gas. Also the address of the store and the delivery address need to be taken into consideration with times someone should not be able to order from a store 30 minutes away from their house because I have to basically work twice as long with the same amount of pay and then they don’t even tip me half the time. there should be a 10 minute drive maximum between the store and the delivery address because sometimes people will order from a nicer neighborhood and then I have to drive 30 to 40 minutes to them making my orders late. also considering the fact that almost no one ever tips delivering to apartments should be more because I am literally sweating going up and down the stairs delivering groceries to apartments. almost not worth it. it might help to list the time it would take to drive from the store to the house on the order when you claim it so you actually know if you have time.

My ratings for this platform was 3.8 and I really don’t understand why. I have done Uber and maintained a 4.8+ rating, Door Dash 4.6+ and Instacart 5. I still do some of those gig jobs and have never had such a low rating as I did with Shipt. I take pride in giving great customer service. I purchased several hot cold bags with my money for perishables and I delivered to the customers door or inside if they requested. I try to pick undamaged products & make sure to pack them carefully so they arrive undamaged. I’ve not had a good experience anyway. I had one customer belittle me simply because I asked for assistance finding her place. You know Google Maps only tells you so much. When I asked for help, the customer asked that I find someone who can find her house because it was not her job to give me driving directions. I didn’t ask for nor need driving directions however it turned out that in order to find the entrance I would have needed to go thru a gate that didn’t even have her house number on it, it had another house number which made me think that I was at the wrong place. Her house number was inside the gate which is not something I would have known. I’m not stupid and I don’t appreciate being talked to like I am.
I work hard to give great customer service but it appears to have not been enough.

What is expected of the shopper and what they get paid are not worth the amount of time it takes to shop and deliver the groceries. I spent one hour shopping, scanning and manually inputting the items that would not excepted by ShiptShopper . On top of that I had to keep all the food in insulated bags. Then drove close to 10 miles one way to drop off the groceries. After you factor in the gas, time and taxes you have to consider I made less than $4 an hour. That’s not included the time I spent working through app issues with support. It was very stressful working through all the variables to get the groceries to the costumer on time. Shipt needs to pay the shopper a guaranteed amount of $15 a hour to make this worth doing. Tips should be a bonus to the shopper for their hard work not part of their pay. I decided to read the low reviews and noticed that Shipt picks who they want to respond to. As a company shouldn’t you take care of all your shoppers? They are the reason you have a company. In Business your should take care of your costumers first. How do you do that? Make sure your workers are taken care of so in return they step up and give the costumers top service. Business 101 Shipt. Unhappy employees unhappy customers. We are the ones who deal with the costumer.

This is a great company to work for with amazing new customers every single day. Pay is very good for a job of its caliper(being your own boss and doing it on your own time I mean) You can easily make more then $400 dollars a week with ShiptShopper if you did it full time or even more then 200 a week part time. Customers are very nice and very thankful. Best part is your schedule is your schedule. Don’t wanna work today don’t go on the schedule. But if your not on the schedule but see there is one in your area and you got a little time you can take that one do it and then be done for the day. It’s really that simple. When you start doing shipt your not gonna want to stop. It’s a very fun , calm and social job for those needing a job quick that makes good money. Or those of you that just wanna have your own hours, schedule, and don’t like to wake up early haha.
I hate this a 5 our of 5 starts. Been doing it for a very long time now and love every second!

As a newbie shopper for Shipt, I didn’t have to have any training to learn ShiptShopper. Within a couple days of my contract I was on my first shop having never seen or used it. Moving around in ShiptShopper is seamless. There are pre-written messages for our customers to let them know you have started their shopping, on the way text, and delivered notifications. You have everything you need all in ShiptShopper . It even lets you know how you’re doing as a shopper to challenge you to be your best. What I love the most are products location in the store. It’ll tell you the aisle and whether it’s in he middle or on the end. You find the product, scan it, and drop it in your cart. No guessing as to whether you have the right product your customer ordered. While writing this review I was trying to think of one thing I’d like to see and I got it! I’d like to see integration of our pay for delivery only orders. Otherwise, I’m in love with the shoppers app!!

ShiptShopper has been logging me out after each time I close it. This can be every inconvenient when I receive a push notification of an available order but have to take the time to log in to view it and it’s gone by the time I make it there. Beyond that, I would love to see further optimization of the lists to the individual store. Quite frequently items are categorized incorrectly. An example would be that OJ is often under beverages when in most stores it’s actually near the dairy or refrigerated section. If special requests could be categorized once added that would also help with the shopping flow. For large orders it would be nice to have items sorted away once they are added to the cart in order to easily see what is left to shop for. For multiple orders in the same time a lot it would be nice for them to be prioritized under “my orders” in an order that makes sense for delivery. In a pinch ints not always an option to plot out a route for three separate orders.

PROS: I love the combined shopping list for multiple options. Accepting orders, getting push notifications and navigating through ShiptShopper is flawless.

How is it that wait times to reach support are over 30 minutes, and e-mailing support has over a 48 hr wait for a reply... Especially when you have orders that need to be delivered within a time frame, and you can’t proceed until contacting HQ?? What happens when you have a situation on the road, you have a long phone wait, and the call suddenly drops (from their end) and you have to call and wait again (almost 1 hr trying to reach them is what it is)... Very frustrating to say the least. Shipt has so much to work on and in the month or so I’ve been doing Shipt, I have seen no improvements. Shopper’s voices are pretty much mute to them. You’ll feel helpless, and unrepresented. This is very sad for a company with so much potential. They talk about “bringing the magic”... WHAT MAGIC?!

What I am paid to shop and then deliver is too low. $7.00 and $8.00 for both shopping and delivery? I purchased and delivered 8 cases of 24 bottles of water which are heavy and did not even receive a tip. I did 3 shopping and deliveries (Full Service) for the ENTIRE DAY which is too small and got $28 total. Only one customer gave me a tip which was $5.00. We need to be paid more because we are increasing mileage on our vehicles, having to buy gas often and it’s NOT worth it for the money we receive. There should also be a mandatory percentage for tips because the customers are giving poor tips or none at all! Also need to receive more orders. 3 to 5 orders per day isn’t enough. I started from 10am to 7pm. ShiptShopper also needs to be updated. It gives problems whenever scanning items, we shouldn't have to type in names to find replacements they should just be there below the items requested. And we shouldn’t have to take photos of receipt. Once paid ShiptShopper should automatically send us to delivery window. These things takes up too much time. Keep delivery and shopping not far away from where shopper is located because mileage and gas are killers!

I truly enjoy working for Shipt. It’s a great way to make extra money and I tend to make a good amount per order. Shipt does a great job working on app issues when reported and the newest version is great. My only complaint is that Shipt has WAY over hired shoppers in my town. We have way to many shoppers and not enough orders. I’m lucky if I can get 5-10 shops offered a week now being on the schedule for 15-20 hours a week. When I started about 6 months again it was easy to get 10+ shops in 10-15 hours on the schedule. I’m especially not happy when I see 1 Shopper was able to do 100 orders in a week and I was offer maybe 2 orders for the whole week. I get that person has more shops under their belt and they worked a crazy amount of hours and deserved pay. But them being able to do 100 orders and I was offered 2 for a whole week in the same town isn’t really fair. Many shoppers in my town have had to stop doing Shipt because they can’t get orders because there’s to many shoppers.

I was deactivated as a shopper after a customer cancelled their order because the store was completely out of everything they requested. After contacting HQ I was told everything would be fine because they “understand” that stores get wiped out sometimes. I loved working for Shipt and never had any problems and was skeptical of other people who claim they were deactivated with no warning and no explanation until it happened to me. They will deactivate you even with high ratings if ONE customer calls and complains. Very disappointed in this company, I felt great working for Shipt and was proud to be working under a company that was helping people. They only help customers, they’re really not there for shoppers at all. I’ve heard so many horror stories, but you won’t find them on their pages as they block people who speak out against the company. I’m blocked from asking why I was deactivated but honestly after ONE complaint and hearing other people being deactivated over the same thing it’s not hard to see why. Don’t do it. When the going gets tough they won’t back you up even if it’s not your fault. 👎🏻

PROS: The application and hiring process was super easy and quick. I enjoy shopping and ShiptShopper helps cut down time because it tells you the aisle to go to for each item. I get to make my own schedule at the locations I want.

CONS: The BIGGEST NUISANCE is that ShiptShopper freezes constantly during a shop and I’m always having to close and reopen it. This seems to happen more when having to enter something that is a substitute to an unfound item or when a barcode doesn’t match. Customer service is friendly but mostly useless in many cases and seems more a front because when I have a problem, I am bounced around to multiple departments and problem never solved immediately. Then I find their inability to solve my problem was to the detriment of my shopper rating.
As others have mentioned, there are SOOOOO many notifications that don’t pertain to me (Houston Metro area vs just Spring/Woodlands) and I can’t shut them up without losing what I need for my shopping areas.

I just wanted to say that I strongly agree with Jennif C’s comments regarding SHIPT’s advertising our pay potential.
It absolutely does us a disservice by advertising the ability to make that much. It is a very, very rare thing to make $25 an hour as a shopper. Even less so in the markets where SHIPT is just starting to occupy. Possibly in more urban areas that potential exists.
More over what it says to the customer is that they needn’t tip their shoppers. When in fact those tips account for nearly half of what we actually make. Having been in the service industry for over 30 years I can tell you that the amount of work that goes into shopping for someone is far greater than serving them in a Restaurant, bar or coffee shop.
I love ShiptShopper , the work and the company - I just wish they could figure out a better way to correctly convey to their customers the importance of respecting their shoppers efforts.