Contact Shipt Shop Support

Here’s my experience with Shipt. I did Shipt very part time as a side gig for a year and earned a great hourly rate, especially when I built up a base of preferred customers. But one bad apple can ruin the entire experience. In my case, a customer called Shipt and complained (lied) that he didn’t get his order. I shopped his order as I always would: I communicated the entire shop, I got all the items on his list (I even asked a Target associate to get a USB-C wall adapter from the back), followed his request to drop the bag at the back door of his house, and sent a picture of the delivery to the customer (and note, Shipt can see EVERYTHING you and the customer text to each other). In short, I followed all the rules and did everything I needed to do. But the customer wanted to take advantage of Shipt. He said he didn’t get his order and then rated me 1 star. When I requested that Shipt remove that unfair rating, they did nothing. They didn’t even have the courtesy to respond to my emails. By leaving that rating on my account, Shipt is effectively calling me the liar and siding with the customer who wanted to get free stuff from Shipt. SHAME ON SHIPT for punishing their hard-working and honest shoppers! Unless they remove that rating, I am done with Shipt for good. If you choose to do Shipt - I just sincerely hope something like this never happens to you, because Shipt definitely does not have your back.

This service has so many problems where do I even begin! Shipt it very clearly built for the member, not the Shopper, and this reflects in their treatment and pay of shoppers. The biggest issue is how pay is calculated, it is a flat $5 + 7.5% of the order total, which does not include consideration for mileage, time, or tolls unlike every almost every other gig delivery job. You quickly realize when you start this job that the math just doesn't add up, with sticking to Shipts suggested 2 items per minute formula it's pretty clear to see that the money to be made here is limited unless you are grabbing the best orders. I have taken one with 51 items before for a payout of only $16-18, with driving at least 10 minutes to the store, shopping for 1 hour and 45 minutes, 10 minutes to the members house, you are left with $8-9/hr before gas, that's assuming you dont have any issues (which their are almost always are, I rarely have an order with nothing I have to substitute, and if you have to call Shipt support prepare to be on the phone waiting for 30 minutes+). Seriously just stick to Uber or Doordash, outside of an occasional good order their is very little money to be made here and your only going to end up being frustrated, tired and overwhelmed (many of the members are not very friendly and act extremely entitled, my total tips from doing food delivery are at least double what I will get from Shipt members).

Now the reason why am writing this review, is because shipt used to be one of the best paying services in terms of independent contractor jobs (doordash, Instacart, etc.) but now they’re straight up lying to people, by saying that you can make up to $22 an hour. It is physically impossible! I recently made contact with one of the representatives of shipped, due to them paying now six or seven dollars for a shopping order. Around two months ago, they would pay anywhere from 15 to almost $30 for a shopping order. As of a couple weeks ago, they rolled out a new pay schedule that only allows for us to be paid anywhere from 6 to 9 dollars for a shopping order. You’ll be lucky if you get a good shopping order for over $10. I don’t know about you but I’m not going to drive all the way out to a store shop for an hour and a half drive all the way out to the customer waste all that gas and time for a six dollar bill. Now, when they were paying me anywhere from $15-$30 to go shop for someone, that was completely understandable. But now being told that I’m not even worth a $10 bill to put in all that effort and time to shop for somebody is ridiculous. That is why I’m reading it one star, and I really hope ship to fix this issue because as of right now it is not worth my investment.