Paycom Reviews

My wife works for a larger company and they also use this app which is how I came to hear about them for my business. My wife bragged about how they were top notch, detailed, and had great customer service. When I was first signing on with this app, that is exactly what I experienced. Their customer service, onboarding methods, and just being there to help in the beginning was top notch. They explained everything to me, walked me through it, and were there every time I needed them or if I had a question. After the on boarding process was done and I started running payrolls on my own; that all went totally downhill. I’ve been with this app for about 5 months now and when I have a question now; my designated customer service rep is nowhere to be found. I’ll send an email with a question and I may not hear back for a week, and sometimes; no answer at all. I’ve had to reach out multiple times before to get an answer. The only person that can get things done and handled for me was the person that onboarded us in the initial setup. Customer service definitely needs help after the onboarding process. I was so pumped at first to find such a great company in the beginning but that is not the reality of how they run their business after onboarding. My wife’s company is also always frustrated with them and are thinking about switching. If it were not such a hassle to switch payroll companies, I would’ve already switched. But I’ll switch if nothing changes.

As a person that has to use the employer side (I process part of our payroll) and the employee side, Paycom is way more convenient for punches on the employee side. I just have 2 things I wish were better..

I work a lot of overtime, and I have noticed if I am clocked in via Paycom , it will clock me out automatically after 10 or so hours.. or time out and out my out punch as a ‘?’ which I assume is a built in thing because it assumes you work a normal shift and forgot to clock out… it would be nice to turn that off when I know I’m going to have a lot of OT coming up..

Second, since I process things on the employer side, I know payroll is sent to this app, processed and finalized a few days before actual payday.. for people like me, and other employees, that live paycheck to paycheck, it would be nice to see pay stubs in Paycom /website in real time as soon as they are completed, not at 12:01am on payday. It would help people like me know what our upcoming paycheck is going to be, to better budget etc. There are many times I get my direct deposit before I can view my stub… granted only by a hours, but it would be nice to see it before pay hits.. especially when I know it’s completed long before it’s viewable.

The this app app is very helpful in performing tasks from my phone, a great convenience. In fact, logging in is easier with Paycom than it is on the website, especially on the employee side. It’s easier, too, to switch between employee and manager (which, by the way, when will they just be merged, with managers just having more access to things under a single login?). It’s also easier to navigate to the common tasks of time cards and time off requests.

So the big exception, which also applies to the website: Why can’t I just enter hours or dollars on a time card like it’s a spreadsheet — as it appears? I see the spreadsheet-like setup, but I really separately have to go to the plus sign and a whole separate window to enter anything. Never made sense to me, when cells appear that it would seem you could just click into and enter numbers (and you could set up drop down menus with all the options on each row). It would seem you could make it all quicker. I do appreciate that at least you can enter consecutive days at once. But try doing a time card where you work like Sunday, Tuesday, Thursday, Saturday and time yourself.

While we’re using this app at work, I’m glad to have Paycom .

I have tried multiple different computers multiple different times tried getting it reset from account managers nothing works. I’m no longer able to access this app from my computer so I can’t do any trainings or update any of my trainings. I work with children so I’m about to lose my job because this app can’t support my credentials. This is the worst system I’ve ever used.

Update finally got the password to change. Now it won’t let me in because I must either be misspelling or miss quoting the stupid answer this question about your life. And of course it only asked me what’s the street you grew up on (there were a lot of them I don’t remember), the one that I keep trying isn’t working either mis spelling or its right when the other questions wrong. The other is who did you go to prom with which is a trick question I never to any of my school’s proms (I can’t remember if I said “nobody”, “I didn’t”, “no one”, or even may ever “your joking right?” to no avail. Now because of this crappy system I’m going to get fired from a job I’ve had since my junior year of high school.

So thanks this app I needed another reason to kill myself with 2020 clearly wasn’t enough for most people. Real highly of my year.

Hopefully the developers will read this review for some constructive criticism. I’ve switched to using an iPad only for a computer, which has been largely successful; except that the success depends greatly on the competency of the apps I use.

Paycom has a rotation problem. I’m using a 12.9” iPad, so it’s very often in landscape orientation. But Paycom seems to presume I want to look at everything in portrait orientation. It starts in portrait and I have to rotate the iPad to portrait and then back to landscape to get it to rotate. Then, if I open a pdf, it will switch back to portrait and stay that way while viewing the pdf, incapable of rotating to landscape while it’s open. When it’s closed, I have to rub blue with rotating again until I get it back into landscape. It’s almost unusable on my iPad.

Furthermore, in typing this review, I’ve also discovered that it doesn’t work with my apple Bluetooth keyboard. At all! The keyboard works absolutely everywhere else on my iPad, but not at all inside Paycom. Why bother having Paycom on the iPad at all if it’s going to be unusable? Best switch it to an iPhone only app. Or, preferably, make it more usable on an iPad.

In truth, I was using ADP for over a year and I wish the company I work for would go back to that.

I had huge problem during the set up of this app when they asked me for I9. I tried many times for over a week to upload my passport photo. I was hitting all the requirements this app asked for over and over again in variety of ways. Even took two days off from trying and tried again still didn’t work.

It took my boss 3 days!!! To get it all sorted out after contacting support through this app. I never had to upload passport photo when I used ADP.

Another major con for me is I’m not able to see how many hours I’ve worked in a single shift or in a single week. Maybe I need to be shown how but I looked all throughout Paycom and didn’t find it.

Some other minor things I don’t like is cosmetics but that’s not really a bother. The green I’m not much of a fan of. I was so happy with ADP and the organization of the menu and general layout and setup was. I’ve got me.

A pro that I do like about this app is the quick punch that’s nice.

Overall this app does its job for me for being able to punch me in and out. I ask that this app foxes not being able to see how many hours worked.

The whole bad experience with initial setup leaves a really bad impression for me, that’s why I give it two stars. This happened with other employees as well in the company o work for I’m not the only one.

Coming from HotSchedules, Paycom lacks a lot basic features. First, there’s no way to sync schedule to google calendar. This is a basic feature that should’ve been implemented from the beginning. There’s nothing more frustrating than having to manually input the schedule every week. Also, if a shift changes, it would be nice I was informed of the exact change, rather than having to check my new schedule and compare it to the now outdated version. Also, you can’t simply log into a particular section instantly. Paycom should have a way to show my schedule instantly upon logging in. There’s little daily use for the other options. Another thing, when I do go into schedule, it should immediately start with the current day, not the beginning of the week. There’s a long list of improvements Paycom could make, but it seems they’re not interested in making it really functional.

I would love it if you could get a summary of the amount of hours worked and your gross pay for a particular month. I know that you can see how many hours you worked in a particular work week. However, I think it would be helpful if you could see a particular month It’s frustrating when a work week spans the end of a month and the beginning of another month. I then have to subtract the amount of hours I worked in the new month from the work week just to see how many hours and my gross pay for the prior month. I receive disability benefits so it is important for me to remain under a certain threshhold for gross pay for month. I think this feature would be great at helping people manage their finances better. I hope you will consider this as a new feature.

Out of all the apps/ programs we have used for HR at work this is the absolute worse. To start off, this is one of the least user friendly apps I’ve ever worked with. Everything you do seems to be about 15 years outdated. If an employee wants to take 3 days off you have to manually review and approve 3 separate days off. The home page is awful showing the entire gambit of stuff you can do. Why not default to the 2 or 3 most common things we use instead of showing everything at once? On top of the lack of user friendly layout, it is one of the most cumbersome tools to perform all of the normal HR/management functions that we used to do easily without this app. It seems like there is always something extra I need to go out of my way to do on this program. It was honestly easier to do by paper and that says a lot. Would give this negative stars if possible. If your company is considering this app, stop it, resist, runaway. Bad move!

Trying to update my private email was confusing and frustrating. The “Verify Email” button does not Verify the new email like I assumed it would - it simply reloads the page and sends a verification email to my work email. After three failed entries I scrolled down and found the “Update” button. I figured this should help me and filled out the forms and clicked “Update”. I received an error as the emergency contact field wasn’t filled out - but it was never indicated as required. I clicked the provided link to go back and found the forms empty as the system had not retained my previous entries. I did everything again and finally got my email added but it took far longer than it should have. Additionally, the emails have no indicator that they are from this app at all in the body of the email and they look like spam. App overall seems okay. On-boarding and notifications are a nightmare.

I’ve utilized multiple HRIS apps and this app is without a doubt the most user friendly, not only from an employee self service side but also from the manager side. Being able to toggle to my manager-on-the-go without having to log out or in to a different application makes it so easy to quickly approve any requests from my employees. I use Paycom multiple times a week & have had no issues. Also love the consistent development and enhancements that are released. Always staying ahead of the curve. Thanks for making being an employee & manager easier, this app!

Paycom is typically easy to use, but the greatest downfall is that it logs employees out for the day without notifying them. It would be one thing if this was a one off mistake, but it happens on a consistent basis to employees. This greatly complicates the ability of payroll to document and compensate accordingly. The only way to contact a representative is to call, there is no email provided, and the wait time is astronomical with no real solution being provided. Paycom would greatly benefit if it did not inconveniently logout employees. At the very least a warning system could be implemented to ensure whether employees are working or not. Given that during these times of social distancing,It is important employees are able to clock in and out on their personal mobile devices.

Ever since our company started using it getting paid has become 90 percent more complicated. I actually decided to write this review unprompted so that I could do my small stuff part in consigning Paycom to an early hell. I’m partly convinced that it’s actually meant to be a frustrating user experience because it’s such an awful interface that you had to be actually TRYING in order to make something this hard to use. Every single week, I get texts from the people doing payroll about miles that may have not been clocked properly. This week im certain I did all the steps properly and still they’re sending me texts. Why are there three separate g****** steps to clock miles for one trip? It’s only the first month and I want to strangle someone. But you know, I would definitely settle for streamlining these stupid useless steps. Please someone make it stop. Just make it stop.

The worst part of working for this consulting company is this application. I can’t believe how little thought the developers and product managers have put into it. Try entering your time in here for a pay period and see how many times you have to delete your entries to get it done correctly. I am going back to writing it all down on paper. For example I will the launch Paycom and want to quickly record my hours for the day. Instead of Paycom defaulting to the present day it defaults to the first day of the pay period, a week ago! Most times I do not notice and it messes up that record. There isn’t an undo function! So I have to delete the entire day which I don’t have a written record of and the entry I just put in messed it all up. So frustrating. I do not know how the other functions work but this is a joke. DO NOT MAKE YOUR STAFF GO THROUGH THIS.

I didn’t give 5 stars because of a few minor issues. I work 3rds, even though a schedule is created for me within Paycom , every night I get an email that says I missed a punch. I assume it’s because I clock in on one date and clock out on another date. I can’t fix the issue because there is no customer support for employees. It directs you to talk to the people in your company that control the system, that can be fairly unreliable at my place of work. Also correcting a missed punch or an accidental punch in when it was supposed to be a punch out is difficult to correct seemingly for the same reason of differing dates of when I clock in and out. Other than that I do enjoy our new pay system.

Been using Paycom for several versions now and pleased. As with all apps there are occasional slow logins but overall it’s a solid experience. Submitting expense items and logging time is excellent. I’d like to see more shortcuts to do these things so I don’t have to navigate so much to get to my most commonly used items. Be great to have Paycom know what I do most often and offer shortcuts to those items. The complexity is understood considering how much this one app does. Impossible to make everything easy for everyone but shortcuts might help a lot of us out who use Paycom for very specific reasons each day.

Update - thanks for making the fix I suggested! Changing to 5 stars!

Paycom works alright I just wish the updates would appear with all the other app updates. It’s annoying to open Paycom to clock in and an update window pops up. I always have to dismiss it to clock in quick and there’s no updates section in Paycom to update after I clock in. Just put the updates where all other apps put theirs! This is the only app I’ve used that does this.

So a few days ago I went to log into this app and entered my PIN, login, my password and the last four of my SSN. Should that be enough to get in? Oh no, I was asked what my “unique PIN #4 and #5” were. Apparently I had to set those up in the past but only wrote down the other info. Every time I log in from a different device, even a device I’ve used before, it triggers these ridiculous protocols. The kicker here is that no one is going to come up with five unique pins plus a passcode to remember. They are going to use the same one every time. It is cyber security theater, not cyber security. I thought I’d leave some feedback about this, but guess what? They have no publicly available email address or feedback portal. They only have phone numbers. Welcome to 1995. Spare your employees this system.

I am dedicated to sail far. I appreciate all the tools of training that Emily “Emmy” (spell correct?) is implimenting in the training videos on ‘this app’, as well as the hands on training the Rockets landing team is serving as example.
Everyone is unique to guide me into this restaurant with different strengths.
I’m having to make several adjustments to undo serving habits. Meanwhile, I notice that the innovation of management is onto the newest cutting edge as it becomes refined.
The more I learn about this restaurant the more I appreciate the circumstantial opportunity.
Correct me , guide me , and I can steer a ship. I am saving my critique to myself until I have bearings and orientation.
I anticipate winds and to breach the zephyrs smoothly.
Let’s see the horizon beyond waves and recognize the difference between “Its darkest just before the dawn” and “the lull before the storm”.

My job always bugs us to pinch in times on time and make sure that we don't mess up our times when punching in. Its all fine and good until you do mess up. What i think you guys need to do is put a function where you can put in a delete request in the time management section so that everyone who does punch in wrong can do that on their own and not go to their supervisor to have them delete it and everything. But as for everything else its works perfect. Please get this resolved, it can save so much time in anyones hands.

Paycom is long overdue but I am expecting a few glitches should be worked out. First, it looks and feels just like the browser version. Don't expect more or less than what you're already getting.

Use fingerprint login or don't use it at all. If you choose to forgo the fingerprint login then the browser version will be more convenient for you. I like and use the fingerprint so it's not an issue for me.

A "back" button is missing and needed in a few places in Paycom. For instance, when I click on and view a check stub it pulls it up just fine but then you are stranded. The only way to continue in Paycom is to close it and reopen it.

Edit: I now have a functioning back button! Paycom in general also feels to be moving quicker. I no longer see any reason to give less than 5 stars.

The only advantage I can see to using Paycom over visiting the this app website on your mobile browser is the ability to use Touch ID on an iPhone. Otherwise it feels almost identical to the mobile browser experience, which is extremely lacking. Setting availability in your schedule is particularly nightmarish. At least in a browser like safari you can put the phone in landscape and figure out what date you’re looking at. This is actually lost in Paycom . On top of that it’s still extremely painful to set your availability within a certain window on each day. Please just let me type in the start and end time rather than dragging a green box around a tiny window.

I love when lazy developers refuse to support their customers’ love of technology by sticking their head in the sand. Some of your customers actually update their devices. Time to keep an eye on the future and begin to be proactive.

Until then, react faster and support the iPhone X!

UPDATE: Your failure to address my actual concerns are laughable. Yes Face ID is supported; Apple made it backwards compatible with Touch ID. Perhaps you should actually use your application on an iPhone X and see the pitiful black bars at the top and bottom. It is sad that you’d try to shift your message and act like your customer doesn’t know what he’s talking about. Your newest version does NOT fully support the iPhone X. Everything is NOT fine with your application!

I had an issue with Paycom the first time I had to complete a checklist. I finished one of the items before I noticed it was a part of the checklist and by the time I came to check it off, it would not recognize the information. So even though the information was filled in, it didn’t recognize that it was. I had another issue when my boyfriends computer auto-filled his email and phone number into my contact information. I noticed this afterwards and tried to change both pieces of information, however every time I clicked “Update”, it went back to my boyfriends information. Overall, it has an issue with recognizing info and updating/saving info.

Honestly Paycom is a game changer! I absolutely love having all this information at my finger tips! From updating my personal info on file for my company, to viewing my tax information/W2 etc Paycom has everything covered. I love that on pay day I can see my paycheck and that I can even do something as easy as requesting time off to my manager from Paycom. It’s super user friendly and easy to use. I highly recommend Paycom and company!

Paycom is very serviceable for clocking in and out and approving my timesheet. Using touch ID (and now face ID) is significantly easier for me to get on the clock right away instead of logging in on the website. I used it once for a reimbursement, and the interface for that was a little clunky.

I'm writing this now because after getting my new iPhone XR, the face ID didn't work. I saw a developer response to another review that recommended resetting the quick login. This worked for me. Thank you.

The mobile app is so, so easy to access and navigate! I use it the most for time entry, submitting expenses, and listening to our company trainings through the learning management section while traveling. I also just enrolled in all of my benefits for 2018 via Paycom . My husband was amazed at how concise, informational and easy my enrollment was compared to his benefit selection process. The iPhone X can use facial recognition instead of thumb print. OMG! It’s the coolest!!

Paycom has been extremely convenient when needing to access my information. With the scan of my finger I’m able to check my pay stubs, watch learning videos, and track my mileage expenses. Before using this app we had several different ways to collect the information. The this app app has become an app I use daily and it has truly made some things in life a little easier.

Love being able to get things done on Paycom quickly. The best thing is the expenses! Taking a quick picture of my receipt and uploading it right away makes it so much easier to get them in on time. Being able to request time off right when I am thinking of it is great too, I don’t have to wait to be at a computer or back to work if I’m planning over the weekend.

I love Paycom ! I’m able to submit expenses as I go! I enrolled in benefits at the last minute via the this app mobile app. I was able to pull up my coverage plan in the doctor’s office! I even take learning courses when I wind up with extra time on my hands, which keeps me from having to take more time to do it later when I get back to a computer. this app is next level and the great app is just another perk!

I have iPhone X. Everyone else in my company is able to punch in and out from their phones but when I go to time management I don’t even get the option. When I had my iPhone 6 and even when I first got the iPhone X. I was able to punch In and out. I’ve tried deleting and reinstalling Paycom but it didn’t work. Would appreciate some feed back and help with this issue.