Paychex Flex Reviews

by HueyUH1N

Buttons missing, important ones like clock in, on the laptop, it doubles the hours when you have work entered then enter On-site pay. Since they removed the Classic version, PaychexFlex has not worked. I contacted their help desk, their only response was for me to contact out HR. I complied and now she’s having issues getting through. I can’t clock in or use PaychexFlex for the phone, I can see what hours I worked 2 weeks ago till Tuesday and can’t enter any more hours in. Lap top version is overly complicated and you spend several screen punches and 30 mins. Just to enter time for one day work times. The developers need to speak to those who actually have to use PaychexFlex. We will be dropping this service since the Paychex rep told us “ it’s just the way it is now” unprofessional and ridged. Sad state of affairs. Don’t bother calling, using the help button on PaychexFlex or emailing this company. They won’t return any correspondence.

by Arveyd

All these apps have super security login screens that mainly function to keep people out of their own accounts. What’s not very secure however is staying connected when you can’t log out of PaychexFlex . I spent at least 10 minutes looking for the log off button before physically having to turn off my phone to log off. Every app developer needs to realize the most important functionality is logging off. The log off button needs to be available from every screen and menu and NEVER hidden. PaychexFlex would be good if it had a log off button. It does NOT as far as I can tell.

by Phantom2222

This is an inaccurate time keeping website for any company and the developers need to reinvent how it tracks time. If an employee is not watching their time on here then you are getting ripped off from your paycheck and the company you are working for is gaining money while you work for free. If you clock in 7 minutes past the hour then this website charges you 15 minutes past the hour. It does not keep an accurate time of your clock in and clock out time. Time worked is time paid and this website DOES NOT log it correctly. If I could give PaychexFlex zero stars to reflect the company website I would do it. The developers of this website should be reported to the United States Department of Labor along with the Fair Labor Standards Act. DO NOT GET THIS Website OR USE THE PAYCHEX app.

by Keiarro

I had no idea about PaychexFlex until my company sent me a text saying I need it, but when I tried signing up, the drop box for choosing security questions is unresponsive and no matter how many times I press it won’t let me choose a question that’s actually relevant to me. Half of the questions are about spouses. Every time I try to pick a question above or below one about spouses it forces the question about the spouse to be chosen instead of the actual question I want! What do you have against single people huh? I refuse to sign up I don’t even know if it’s required for work, but if it is I’d rather get fired than conform to this system.

by Rhps Lover

If it wasn’t required by my employer, I would never use PaychexFlex. You seriously can’t do a single thing on here. I can’t even pick what security question to answer because it just doesn’t pick what you click on, it stays on the same question that I can’t answer. Majority of the security questions is about being married so if you’re single you can’t answer some questions so if it doesn’t change questions good luck. I can’t even report a problem because I can’t even see the text bar so I am typing blindly. PaychexFlex is the worst thing in the world and if it gets removed forever I would genuinely be happy.

by Angry McAngryFace

When I first started using PaychexFlex a year ago I loved it, I found it easy to navigate and had zero issues.
Unfortunately, with every update or tweak it seems to get worse. Currently I can no longer view messages within PaychexFlex or send them. I know I currently have a new message but it does not let me click to see it.
I also can no longer navigate to previous weeks to see my hours unless I know the right date frame for that week and type it in.
I miss the old version of PaychexFlex it was much more user friendly and was not constantly filled with issues.

by Mmhobbs34

Was happy that our company changed over to Paychex Flex until I needed to call customer service! I have never talked to someone so rude in my life, plus she did not even try to help me with my problem! Went straight to blaming my company for the issue I was having! Ultimately it was PAYCHEX FLEXS problem! Thanks for making this harder then it should have been! I gave two stars because you guys have potential but customer service can ruin a company just as fast as the money can!

by Liliannath

I generally run payroll and get the reports to our owner who then approves payroll and I will then finish the process of submitting it to Paychex. Many times, I get a text on the weekend or in the evening letting me know I can submit payroll. It used to be, I could log into PaychexFlex and just submit payroll in the last step. Now, I log in and PaychexFlex behaves as though I am accessing it through a mobile browser. I get notified that not all features are available in the "mobile browser" and for full functionality, I should download PaychexFlex . I am in PaychexFlex . Until this feature is once again fixed, PaychexFlex is worthless for my purposes. I'd give it 5 stars otherwise. Will update my review and stars when it's fixed.

by Apple Music Moderator

This is a cool app with lots of features. But it is SLOW. I’m not sure what kind of data processing it uses, but every time our employees launch PaychexFlex it seems to load all widgets from scratch. It is faster for our employees to just pull up the website, which renders PaychexFlex useless.

Querying the database to see which ‘widgets’ to load shouldn’t take that long- each user’s phone should have all widgets preloaded THEN check with the database. Seriously, feels clunky. The lag is so noticeable that it’s hard to tell when you’ve punched or not and we frequently get double punch errors because users have no way of knowing that their punch is ‘processing.’

by Stemikey

I’m very unsatisfied because I went through this trouble to try to log into my account and now all of a sudden I’m getting a load error and I can’t even get into the account I just started. I was looking to see if there was a way I can contact you guys easy for Support but I can’t seem to do that so I’ll just leave this review. I’ll change my STARZ when you make PaychexFlex better you should have it directly through PaychexFlex not connected to some external website.

by Mr. Aynonomous

User friendly APP but I think the option that displays the day & time & the hours we had accumulated of the pay period/check in PDF format should be available for employees to see without request from the administrator. Employees need to see if any discrepancies or variances need be addressed from missed clock punches or oversights. This is personal record & having this option allows for review as a bank statement, credit card statement or receipt would for any financial transactions or exchanges where money is involved. This is a business industry standard to see what is being charged, debited or in this case, credited by payroll as a paper-trail of any edits to show good accountability and proper bookkeeping practices that can be in question if a employee has to refer to at later date.
This needs not to be just a option or preference but rather a accessible personal record that provides ‘archived information’ not ‘by-request information.’

Thank you for providing the option for review of PaychexFlex
Sincerely,
-David J Baker-

by Me 2 & Again

PaychexFlex offers employers the ability to allow employees 24/7 access to their payroll information. Employees can update their personal information, view their check stubs, and if integrated with Time and Attendance...view & approve their time cards and process time off. One stop shop for employees. One central location for all payroll related items for employers. The fact everything is web based means no more coming into work on your day off to do things you can now do from anywhere. PaychexFlex does look just a little different on different platforms, but overall works just the same.

by GreySteele1122

I couldn’t tell you how many times I’ve needed paycheck stubs and had it become a headache....not to mention, I never wanted to switch to direct deposit (bc I like being able to see exactly how each check is broken down) and as result I had check stubs all over my car and in my house yet could never find the most recent 4 or whatever it was that I needed. (Enter headache) PaychexFlex has made this small but sometimes important part of life so easy. Not only is it so easy to navigate, it’s easier than I ever would have imagined to view, email, print, etc PDF’s of any or all stubs dating back to the beginning of your employment. It also makes it super easy to see your direct deposit info 1-2 days before “pay day.” I wouldn’t delete PaychexFlex for anything.

by SwaftBelic

This is hands down one of the most well designed apps I’ve used. My employer uses Paychex for their payroll management and PaychexFlex takes Paychex ESS to the next level. Check your retirement plan details and change contribution amount, view your pay rate, hours, pay stubs, view and change your direct deposit account, and a bunch of other whatchamajigs. And what really makes it awesome is just how clean and intuitive PaychexFlex itself is. I don’t write a lot of reviews but I’m genuinely impressed with the quality of PaychexFlex and the Paychex platform, so they deserve my humble opinion and they’re gonna get it.

by Jonathan Clack

I’ve had bad experiences trying to access and modify information through other services regarding payroll, documents, and more. PaychexFlex has given me the best experience out of all of them. The user interface is fluent, the security features are well implemented, and it’s very easy to use. I highly recommend PaychexFlex to all employees and all companies.

by MagNEEGR0

I have no issues with PaychexFlex ! I have to track my hours for my career in order to be licensed. It is so nice to be able to have all my paystubs in one location and not have to deal with paper stubs that can get lost or damaged. All employers should use PaychexFlex as a means of saving money on paper and postage! 5/5 would recommend!

by Momma Connie

I am thankful for PaychexFlex. It makes it so easy to access information, such as paystubs, W2’s from previous years, 401K information including loan balances. Basically, anything I need to know about my payroll information and current or past pay periods to a certain date is right at my fingertips. Thank you for creating an app that is actually user friendly & makes sense. 😌

by T.Heartist

Best work app when it comes to checking your Hours and it’s good to know how much you’ve made and Compare it with every other Check I get so I can see if Hard work actually pays off or not.. PayChex is PaychexFlex actually it’s a Must Have for Those who are Employed and compensated legitimately. so if your reading this to see if you should get it, Get it now. Don’t waste anymore time with wondering if you should, you should. I Did and I Did it on my other Phones As well.

by LL Ward13

I love Paychex Flex and especially PaychexFlex ! I've never seen an app for work that was this easy and user friendly. I work remotely and I use PaychexFlex alot if I'm not at my desk and it is a dream. I have had to run payroll before while sitting in my car and trying to beat the clock to have it submitted in time for my staff to be paid on time. It was amazing!! I am able to easily submit every single piece of information for payroll and submit it with no issues. I frequently run reports and email to people or load on Dropbox. It's amazing!! Thank you for making my job easier!

by Poured_designs_studio

I used to love PaychexFlex but... You guys updated your app, it prompted me to get the new one, so I tried, but my phone isn’t compatible with it. The apple store app says I can operate the older version of the paychex app, but when I try to open the older version of Paychex, it just prompts me to upgrade to the new version. So basically I’m in a cycle that I can’t get out of, due to your app “updates”. This is very inconvenient and you have made PaychexFlex useless. I can’t see my paystubs or tax information. 😑

by Foodspoons

Absolutely ridiculous that this company’s website won’t work with an iPad or iPhone. As an employee I needed to create a login and it won’t work on an iPhone/iPad. Finally borrowed a computer using explorer -it worked and up to the create a password page. Called customer support and was told I need to use another browser- google chrome and if I didn’t have that I should go to a library to use the computer and register. It’s ridiculous that an app created to make employers’ lives easier is so difficult for employees.

by DMS-Dissatisfied!

My flex spending account has money in it but every transaction has been declined! I have talked to three different people in three days and all three have either said a supervisor will call me back, they will fix the situation or they will put a supervisor on the phone and none of the above has happened. What good does having money in my account do when I can’t get my prescriptions! I’m running out of my medications. I even switched pharmacies since they said the original pharmacy was out of Network! I will keep posting negative reviews daily until my problem is fixed!

by HM Bemis

PaychexFlex is nothing more than the mobile web view for Paychex Flex and they're both missing the absolutely critical feature of being able to put in a PTO request.

On mobile, even when requesting the "desktop" version of the site it's not possible to request PTO -- the page isn't navigable on iOS, you can scroll or zoom so you can't reach the GUI controls.

It has been like this for a year+ and is really a massive failing... you guys may be able to do paystubs but you're falling far short of being a comprehensive HR tool.

by Comperio

Works ok but has some screwy workflows
Examples:
+ when signing in, you pick your client and sign in. Next, you get asked if you’ve chosen your client. Same on sign out—you get asked if you’ve added notes. Seems the ui could be better designed and some basic form validation would make this cleaner
+ users are not allowed to edit clock in/out times. It requires emailing an admin. Seems a better flow would be to give a window of time to edit the start or end time. Or at least let you submit a correction within PaychexFlex
+ last, when you go to “my pay” and click on earning, it shows nothing. However, it DOES show me the info on my home page. ???

It’s better than paper tracking, but leaves some to be desired

by Rialin McDaniels

Recently PaychexFlex has been updated but now this time my pay stubs are not showing at all. All my screen shows me is my birthday and my anniversary date with the company I work with. Before the update I never had any issues. I always got to see my pay stubs now I have no issue what happened. Can someone please fix this? I even contacted my company to see if it was something on their side and it showed I was submitted and nothing changed.

by Weav_luvs_rnf

I really like the Flex app. It works great, and compliments the web site well. I always submit payroll from PaychexFlex as I’m on the go. I can send my reports to owner for approval using messaging quickly. I wish Paychex would activate all of my web site functionality into PaychexFlex , like new employee onboarding, but I’m sure that’s coming.

by Ian. E

PaychexFlex makes it so easy to look at your pay stubs, check how many hours of sick time you have, see how much you got paid on pay day, and more! I work for NAPA AUTO PARTS out of Rhode Island, and had to use PaychexFlex to keep track of my pay stubs and all my work history and what not. I love PaychexFlex and I’m sure you would too! Download it now!

by Davesgrace

I LOVE that all of my paystubs are stored online, I never have to keep a paper copy, I don’t have to scan and store them, I can refer and compare if needed. This is awesome! PaychexFlex is easy to use and navigate. I’ve not one thing to complain about so far and I’ve had this for at least 5-6 months.
This is an incredible benefit for employees!!

by Fairy4eal

As an employee, I highly recommend Paychex Flex to employers.
Never before have I or fellow employees had such ease of access and prompt availability to our pay stubs. To have ready access gives us the ability to address errors and get corrections in a prompt and timely manner. On behalf of all employees served, THANK YOU!