Grasshopper Reviews

I’ve been using this app to run my flooring business for 3+ years. I’ve been getting complaints from customers calling in that often their calls get dropped while waiting or it just goes to nothing. And these complaints have been increasing.

After finally sitting down to do some research, I looked at my “missed calls”. Over a period of 28 days, there were 59 dropped calls from the “Main Greeting”. Not knowing what this meant, I called this app only to find out that the Main Greeting is the initial welcome message customers hear when they call in. Over 28 days, i missed out on 59 calls! Not able to go back any further, I have to ask, over 3 years, how many of these calls were dropped? How much business did my company miss out on?

Let’s conservatively say we missed out on 600 calls per year. That’s 1800 potential customer we never got. If I landed 20% of those leads (which we average 50%), that’s 360 clients over 3 years. Our average ticket is $4,000. That’s over a $1,000,000. Truly Makes me sick thinking about it... transferring out my this app number today to my Verizon account.

I was excited to use this because it’s everything that I needed, I manage two different business and I can use two different numbers on my phone instead of buying two phones. I chose the partner plan and it came out to $60 a month.

I used a local numbers, posted my numbers on all my platforms, come to find out I missed many calls and text messages. Tried to call out and I couldn’t. I didn’t understand why I wasn’t able to call out.

Come to find out....

Because I don’t live in the “U.S.” meaning between California and New York I have to pay a $500 “international” deposit. I was told “if you live in the U.S. you don’t have to pay a $500 for international.” Ugh, hello August 21, 1959 Hawai’i became part of the United States of America. Don’t get me wrong, if she had worded everything differently then I would’ve understood. Unfortunately her delivery was wrong by saying “only in the U.S. we offer...” we use the term “mainland” for those living between Cali-New York.

I didn’t bother to look up international rates because I didn’t consider Hawaii international and now I know when I look for another company to ask, “is Hawaii considered international? And how much extra do I have to pay?”

Grasshopper takes forever to load all of my recent calls and voicemails which makes it very frustrating when I’m trying to find a number or voicemail quickly. For at least five minutes it says I have no calls, voicemails, text etc. and I have to keep refreshing over and over until it will finally display them. Also at least half of every call that I get if not more does not allow me to access my options such as speakerphone, call holding, mute, ect. which also makes it very difficult when dealing with clients and trying to schedule appointments on the go. I always have to keep a pen and piece of paper in my pocket for when this happens which is extremely inconvenient. I am in the process of trying to get my company to change to a different call service.

I was drawn into this product by the positive reviews on Grasshopper. I’ve never been so wrong about a purchase…
The first phone number they gave me was not a local number, it was from a town 2 hours away. The second number was local but it came from a pool of robo caller numbers that are already flagged as spam due to past use. That is the kiss of death for a new business trying to get new customers to answer the phone.
I opened up a support request with them 2 weeks ago, followed up on that twice with no response. Looks live I’ve been ghosted, and unfortunately, I foolishly took advantage of a promotion and paid for an entire year in advance. All I wanted was a simple business phone number. Don’t make my mistake, avoid this terrible company at all costs.

Overall I was happy(ish) with Grasshopper, with two main issues:
1. when work calls come in, the number displayed is my own number. This is helpful for notifying me it’s a work call, however, now that I have a steady client base, it’s really frustrating not to now if it’s a current client (with a saved contact) or a new call.
2. The notifications are inconsistent, especially for texts, so I often miss texts for hours or even days, unless I keep opening the text page and refreshing.

BUT - and this is totally unacceptable- after the recent update, Grasshopper crashes as soon as I open it. This means I cannot access any of my work voicemails or texts, or make outgoing work calls. I cannot run a business like this and will need to find another option. So disappointed.

So I’ve been using Grasshopper for 9 months and
I find it to be a really frustrating app to use, often times it will just not even do the most basic functions, i.e. when someone texts and you reply , often times the reply text doesn’t get to its destination, I’ve lost plenty of customers because of that...

so for what I pay this app to do anyone can get for free by just using your everyday phone, however, I choose to use the this app app for my business so that I don’t expose my personal information to the world but this app is not Grasshopper I would recommend to anyone after 9 months of use and the worst part of it is that I am stock, because I have all my business contacts on Grasshopper and I have no idea how to port them over to another platform which will work and not frustrate me every other phone call or text...
I called customer service many times and it’s always the same crap, logout and log back in, or delete Grasshopper and reinstall, or reboot your device, seriously? This are fixed my dead gram-mother use to use, it is shameful how bad Grasshopper is, I really wish I had something nice to say but I cannot find anything good to say when the technology is so behind, all I want to do is text and call, and Grasshopper cannot even do that with out all kind of issues...

Save your self a lot of aggravation and stay away from this this app app, just use your regular phone...

I just found out today (after my customer wasn’t receiving my texts) and after calling customer service - that this app will only send texts that are shorter than 140 characters. But they don’t tell you this anywhere on Grasshopper or website - it’s like a shameful secret. It *looks* like the text has gone through. But in fact, your customer is NOT getting the text.

I’ve used Grasshopper for about 8 months so far. I can’t say that I’ve been really thrilled with the quality of the phone calls on this app, but I’ve been too busy to research other options. And I haven’t done much texting with it until now. But this takes the cake – 140 characters, and they’re hiding it! They won’t even put in error message to let you know you written too much. You’re just left in the dark, and your customer thinks you’re ignoring them. Awesome.

Do not waste your time or your money here.

Grasshopper is great on my mobile devices and desktops, but when it comes to IPad it doesn’t rotate into landscape mode. If you use the magic keyboard like myself especially for business, it can make things difficulty to answers and make calls. Additionally, Grasshopper is a small box in a portrait mode. So, even if you have your IPad in vertical position, the box is small and the resolution is weak. It is not a good quality app for IPads.

On the other note, Grasshopper can get expensive with the add on features. Be sure you dig into the plans and features you may need to operate your business. this app isn’t always upfront of the features they have available For Additional Cost! They get you after you sign-up.

It takes calls well. I like the distinctive ring tone and that voicemail is separate from my own cell phone’s voicemail. Making calls is nice so I don’t have to give out my own number. But that is WHEN that feature actually works. It is not reliable in my opinion. About 40% of the time, when I attempt to make a call, I get horrible feedback and white noise and cannot hear a ring tone. Once the other person answers, I cannot hear them over the distortion.

Another VERY annoying issue is if someone texts the primary number, EVERY PERSON (extension) in your company who has Grasshopper loaded WILL hear a text alert and see that text in a banner alert. Only Ext 1 is supposed to receive audio and banner alerts to texts to the primary number. What is this app’s response to repeated complaints about the problem? COMPLETE SILENCE!! They refuse to acknowledge a problem that has existed since an upgrade 8 months ago.

My company has been using this app for many years now. Overall it’s a great service, however, the customer support department never get our system right. There is literally one person there that we work with because she is the only one that doesn’t crash our system.
Grasshopper itself is terrible. Never works properly. More bugs than I can even recall to list here. The biggest problems I have are audio problems while using a Bluetooth headset, app crashing, app not loading past calls/texts/voicemails without killing app and reopening, call connection and dropping problems with WiFi calling, and on and on.
this app has served our company well but if Grasshopper doesn’t get resolved this quarter we will likely switch to a competitor with a more reliable system.

I’m not sure why my experience is so much worse than everyone else’s on here. I have been using Grasshopper on/off for the past year due to intermittent work from home quarantines in my area. Sometimes Grasshopper works great, other times it’s a nightmare. When it’s bad, it’s terrible: phone lag, static feedback, dropped calls, weird noise that sounds like someone dialing buttons, can’t use Grasshopper while my space heater is on because it makes these issue even worse. I use my cell phone as my home phone with zero connectivity/reception issues. I have excellent wifi that is more than capable of handling Grasshopper . It’s an app so I expect a certain level of random glitches here and there. I wish I had as great of an experience as the rest of the reviewers.

Overall it’s a good app and has been ok to use but there are two things that really get in the way of it being a great app. 1) if you add a number and make a contact, the name does not show up in the chat threads. It stays as the number. This is frustrating especially when you have multiple chats going on and have to keep tabs on who you are talking to. In a business scenario, it can create awkward situations. Please fix this issue so that we can see the name of the contact instead of the number. #2) minor: often times Grasshopper takes a minute or two to upload the new text message. It requires frequent updating until the message finally appears in the chat thread. This got a little better with the recent update but still slow.

If this would be fixed, I would give Grasshopper 5 stars.

This works well for getting a quick phone # to text and call from, but the system itself doesn’t work well and the outsourced customer service makes errors on my account literally every time I call for assistance. There’s a setting which shows what phone the # should ring to first, I have multiple staff, and it doesn’t ring in the order I program it to. Also, my staff are set to only receive calls 9-5, and randomly this app will allow calls to their phones outside of those hours. And when I call with a new phone # and say please connect this to the same voicemail as the other phone #s the rep will say it’s done now, I hang up, and it’s still going to the wrong voicemail.

A lot of our customers are communicating via text instead of phone calls. Which is fine with us and allows more flexibility in communications on our end. However, what is the deal with not being able to send out pictures via text to our customers?? Definitely annoying and seems like an easy fix... but numerous version updates are rolled out and nothing addressing this problem. Tons of people are making this same complaint and all they get back in reply is, “please tell us more about your issue.” There is nothing more, CAN’T SEND OUT PICTURES TO CUSTOMERS VIA TEXT. Plain and simple. Fix it!

We’ve been using this app the past couple of years and never had major issues using Grasshopper . However, ever since the update, whenever I copy a phone number from our voicemail messages, it doesn’t copy and Grasshopper just shuts down. It’s becoming really irritating. I hope this bug is fixed. ASAP!

**Follow up: I’ve adjusted my review being that this app took care of the problem right away. I would’ve given a five stars if trying to get someone on the phone for assistance wasn’t a challenge. But at the end of the day, problem was solved. Thank you!

I’ve been using this app for about 4 or 5 years now and I love the service. It’s great having one phone number for multiple businesses. It’s also great having to phone numbers (biz & personal) and only be phone. My only issue with this app is cleanup. It would be great if Grasshopper had a Select All and a Delete button for app cleanup. For on going projects you may have to keep messages around for continuity but when the project is over it would be great to be able to select all or when I select a group of text or VM’s to be able to delete them all versus having to delete them one at a time. If it wasn’t for this small issue I would certainly have given them 5 Stars. Overall totally 💯 %happy with the product and my service. Definitely would recommend!

My husband and I own/operate a small HVAC company— he does the work, I do the administrative tasks. Utilizing this app with our mobile phones not only saves us thousands in the overhead it would cost for a full voice system, but also gives our company the professionalism we strive for in all our processes, as well as the comparable accessibility one would get from a larger company. Our existing and potential clients can contact us, leaving messages— if we are on a jobsite, hear our hours and we can return the calls when we are available. I love the customizable features and it fits our small business budget. It’s a game-changer for the entrepreneur and we are glad it’s available to us.

I’ve been having this app for about ten years. It’s always had limited minutes, finally they have had decided to have unlimited minutes and text and pic text. I had never recommended because they had limited; but now I’m telling all my friends and the people I do business with. Trust me in ten years I had tried most of the competitors out there. this app is the best, now I tell everyone.

I have a small business and I got an 800 number. I put it on my business cards so when I hand them out people can call the 800 number. It goes to voicemail. I can listen to the voicemail then call the customer back. The best part of it is that it’s an 800 number and it adds a level of credibility. I don’t have to answer the phone not knowing that it’s a business call on my personal cell phone. There’s a couple other services out there that do a this app does but they’re really expensive.

As a corporation we have trusted the works and magic of this app to be the easy platform for communication. The tools available to make Grasshopper easy to use and the structure to be organized for day to day operations such as extensions, greetings and the ability to add in your own recordings for the extensions is amazing. 100% recommended this. You get to attempt to pick the number you want. The team members answer the calls pretty quickly. So be prepared to enjoy your coffee while on the phone with them. Haha
Anyways thanks this app for making your platform easy to use and reliable. It’s like having a really great employee working for you.