Are you having issues? Select the issue you are having below and provide feedback to AncestryDNA.
• The app tries to make the user sign up in order to find out how they are related to their DNA matches.
• The app charges to share the user's info with others.
• The app provides limited information on DNA matches.
• The computer tries to guess the issue based off key words and then gives links that it thinks may be helpful.
Complete guide to troubleshoot AncestryDNA app on iOS and Android devices. Solve all AncestryDNA app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ancestry.com, developers of AncestryDNA.
We’ll send you a DNA kit that includes a sample tube, a pre-paid envelope to mail in your sample, a unique activation code, and instructions for how it all works. • Get status updates while your DNA test is being processed. • View your ethnicity estimate and learn more about your origins. • View your communities and learn more about the people, places, and migration paths in your family’s past. • Easily share your ethnicity estimate with others, including on your social networks. • Find new relatives who share your DNA and discover how you’re connected. Our advanced technology allows us to compare your DNA results with that of other this app® members to find family connections, from immediate relatives to distant cousins. • Personal traits. this app® analyzes your genes to help you discover your ethnicity, communities of origin, family heritage, and DNA matches. • Your origins in over 1,500 regions around the world. Combine this app® with an Ancestry® membership to access records, build your family tree, and make even more personal discoveries. We analyze your DNA for clues and estimate where your ancestors were living generations ago. • The migration paths of your ancestors. Add Traits to your DNA results to see how your genes could influence 35+ fitness, nutrient, sensory and appearance traits. Download the this app® app to start exploring your genes and more, today! See how they might have moved from one place to another over the centuries. • New relatives with DNA matches. Easily purchase this app® on AncestryDNA or on our website.