23andMe Status
Are you having issues? Select the issue you are having below and provide feedback to 23andMe.
problems reported in the last 24 hours
Summary of 23andMe Problems 😠👌🔥
-Data visualizations could be more interactive
-Double-pixel display on iPad is disappointing
-All ancestry results were wrong
-Traits and relatives were incorrect
-No logical explanation for incorrect results
-Took forever to get results
-Second attempt failed
5 Reported Issues: 😵🆘🛟🚨📢
Try to finish registration,says it sent me email to verify, but I don’t get an email. Not in my junk mail either
Registration stops at Kit Registration Overview. Can’t get it to move any further. So frustrated!
Attempting to download and register on the app for andriod, after downloading and opening, then selecting the "Get Started" option, the screen goes blank and no registration form ever appears. I've been waiting 20 minutes or so, still a blank screen
I've been on 23andMe for several years. When I attempt to use the phone app, it asks for my kit number, as though I am registering for the first time (I used the phone app for a long time with no issues until now). I no longer have my kit number. Is there a solution?
Trying to register my kit but your app will not send me an email.
Have a Problem with 23andMe - DNA Testing? Report Issue
Common 23andMe Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot 23andMe app on iOS and Android devices. Solve all 23andMe app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 23andMe, Inc., developers of 23andMe.
Gain insights into your health, traits, and more. • Ancestry + Traits Service includes Ancestry Composition — covering 2000+ geographic regions — and 30+ Trait reports such as Ability to Match Musical Pitch, Cilantro Taste Aversion, and more. ◦ DNA Relative Finder allows you to opt-in to connect with other this app customers who share your DNA and ancestors. ◦ Your Family Tree, automatically built from your DNA relationships, allows you to easily visualize how you’re all related. • Health + Ancestry Service includes everything in Ancestry + Traits Service plus 65+ additional genetic reports such as Genetic Weight, Muscle Composition, and more. Discover how your DNA connects you to 2000+ geographic regions around the world. Both Services require purchasing a kit and submitting a saliva sample using the collection kit provided. In 23andMe , you can also choose to answer survey questions and participate in this app research. Once you get your results, open your app to view all your reports. You can log into your account to track the progress of your sample. Explore your DNA with this app. Link your account with Apple HealthKit™ and participate in activity tracking enhanced research initiatives. • Our team of scientists and medical experts uses a robust process to develop reports and ensure validity. • Ancestry percentages are derived from our powerful, well-tested system that provides you with ancestry estimates down to the 0. 1%. *Health + Ancestry Service is available in USA, Canada, United Kingdom, Ireland, Denmark, Finland, Netherlands, and Sweden.
