Contact AncestryDNA: Genetic Testing

Contact AncestryDNA: Genetic Testing

Published by on 2022-09-21

AncestryDNA® analyzes your genes to help you discover your ethnicity,
communities of origin, family heritage, and DNA matches. Here are some
discoveries you can make on the app after you’ve purchased an AncestryDNA®
test: • Your origins...

How to Contact AncestryDNA: Genetic Testing

AncestryDNA: Genetic Testing Contact Information

Listed below are our top recommendations on how to get in contact with AncestryDNA: Genetic Testing. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact AncestryDNA: Genetic Testing. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

100% Contact Match


E-Mail: [email protected]

Website: Visit AncestryDNA Website

84.21% Contact Match


E-Mail: [email protected]

Website: Visit Website

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Contact Ancestry! Or Contact Support
Need help using Ancestry? Try their Help Center now!
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Common AncestryDNA: Genetic Testing Issues

  • By Only good to earn points.

    App dose not work!

    My spouse and I both are waiting for the results of our DNA test. We have been receiving notifications through email on the progress of our results however according to the app they haven’t even received our kits back at this time. When attempting to contact them the computer tries to guess the issue based off key words and then gives you links that it thinks may be helpful. You are given the option to escalate your questions which may possibly get you to a real person. The first time I did not and was told someone would email me. No surprise, I didn’t receive the email. I contacted them again and went through the whole process again of the computer’s wrong guess work. The second time I actually reached Barbara who didn’t pay attention to the actual issue. When I finally got her to understand that there was a problem with the app her resolution was for me to delete the app and wait for it to reinstall. Well, I have no problem in deleting the app but once deleted I will not reinstall it.

  • By cdhjdyj

    Worst DNA site, gives very little info without looking to get more $$$

    I received my DNA results today and I feel all Ancestry wants to go is sell me something and get me signed up since I’ve been reviewing my matches, I find it the worst DNA site to navigate of find any useful information. All it does is try to make me sign up so I can find how I’m related. I find it extremely annoying that I’ve paid to share my dna with Ancestry who will charge to share my info with others and give extremely limited information on my DNA matches. I’m not referring to info the person is not willing to share. For eg, if comparing me with a relative it will say what a common person on both of our charts are to me, eg 1st cousin but will not reveal the relationship to the other person & when I try to search deeper it tries to get me to sign up. My heritage does share this information. Definitely the worst site and will not be recommending to anyone.

  • By misccrl

    Horrible service, do 23andMe instead

    I ordered the kit three weeks ago, and when I try to track the package the only information on the site said that it was shipped two days after I ordered it, and put it on a truck the next day. Then for the next week and a half, there was nothing, except that the delivery day was supposed to be over a week ago. UPS has no further information about it, and USPS also never received it. I called Ancestry on the phone and all they did was tell me to keep waiting for a few more weeks. I asked if I could cancel it, and they said if I cancel it, there is a $15 restocking fee. A restocking fee for a kit that I never received! Unbelievable! What a bunch of crap. These guys apparently don’t know the meaning of the customer service. I would recommend NEVER ordering anything from them, and going with 23andMe whose customer service is light years ahead.

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Have a Problem with AncestryDNA: Genetic Testing? Report Issue

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Why should I report an Issue with AncestryDNA: Genetic Testing?

  1. Pulling issues faced by users like you is a good way to draw attention of AncestryDNA: Genetic Testing to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a AncestryDNA: Genetic Testing customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AncestryDNA: Genetic Testing.

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