Clover Go - Dashboard & POS Reviews

I’ve had it with this system. And now you updated an app to have no function?! Everyone complains and you say there is another update coming soon? Who would ever updated an app to have no functionality? Why wouldn’t you wait until it was complete if that was ever your plan. I’m sure you guys realize everyone hates it and now you are scrambling around to fix it. You guys have no idea how stores work. This is system is horrible. If you own a convenient store with more than 1 employees then this system isn’t for you unless you want a lot of work. You have to download another app to separate sales for each employee. If you do a return, the system doesn’t put it back into your inventory. OH and if you don’t hit done within 30 seconds to 5 minutes your card transaction will become VOID! Please check your sales because once they told me this I went back and found voided sales because of this. Customer support is horrible. It consistently goes offline. You can’t see what it out of stock, you have to downloaded your inventory to the computer and good luck getting it organized because if you have it in a category you still have to put labels on it to see it on excel in its category. Save your money and time.

Let’s start with the inventory management. The categories have to be alphabetized by drag and drop. There are no options to automatically alphabetize by categories.

When adding inventory to categories. You offer zero options to narrow down the list of items I’d like to add. I can either go through line by line or add literally every item in my inventory to the category.

Try letting us itemize the category editing list by label? Actually. Try adding that to every list. I want to be able to itemize the lists when I’m string items to categories labels or modifiers. It is seriously an hour job to rework my inventory should I need to and with these features it could be a 5 minute job. Literally, and to be clear. I mean literally in its full meaning. It could literally be reduced by 55 minutes.

Also. Sub categories in the categories section? So I can further itemize similar items by brand or type or nicotine strength?

This is actually basic quality of life stuff. I have so many more complaints. I’m so irritated by the horrible and lazy design. I know it might seem like minor inconveniences but those add up.

Also. Add a feature to search old receipts by card number. Why can’t I stick a chip in and have the transactions page pull up all receipts for that card? Square offers that. It’s a simple but life saving feature. For real. Make some changes to your programming or we’ll be pulling out of clover within 6 months.

Please do not install New App! The latest version of CloverGo is worthless and terrible. I wish I can give it zero stars. They removed almost 90% of the features and replaced it with a pretty graph that is not even more functional? No more details of the transaction or sales? There is no value with the latest up date. I can’t believe it was approved by clover for release. Did they even review it? Hey let’s remove all the useful things the users care about. Who ever approved or designed the latest app version never owned a business or understands what information is important. Did they not understand that most businesses that sue their system are mobile now? Who wants to log on their computer just to check sales transactions details? Really? Give users the option to revert back to the old version. I am not against change or app updates because they generally expand or improve on the previous version. However, this latest clover app update takes it several steps back.

Honestly, who in their right mind though it was a good idea to remove over 90% of the features in this update. I am unable to view any open orders, can’t manage my inventory (change prices, increase or decrease inventory, add or remove an item) , can’t view individual day sales for specific hours or specific time periods or specific days, i can’t View my employees tab, I can’t do anything on this new update. There should be an option to go back to previous versions. I only moved to clover to be able to manage everything from my phone, and now I’m being told I have to do everything from my laptop, who carries their laptop around all day! Seriously fix this ASAP, or give me the option to go back to the previous version. As you can also see I can’t be the only person who feels this way, there are over 30+ one star review in the past day outlining this exact problem.

There is a lot to like about CloverGo — being able to view sales in real time, and ability to review transactions, etc. — but it’s very quirky and not always reliable. That can be frustrating.

My favorite feature of CloverGo when it first came out was CloverGo for my Apple Watch. I loved being able to view sales from my watch quickly without having to take my phone. I had intermittent issues with it from time to time. Several months ago the watch app just quit working altogether. I’ve sent messages to support and never received one response. Very frustrating. Why is it even available if it’s not going to work?!

I agree with other reviews. CloverGo seems to be going downhill, and no one seems to be responsible to make sure it continues to function properly.

Hello! I know you just updated again, as of 5/7, better than what was there... but... PLEASE BRING BACK THE DAILY SALES... where we could look at the previous days/weeks over a 6-7 week period. That was essential to comparing The current day, with the previous week and going back for many weeks... or, seeing how the week is building vs the previous week.
I feel lost when wanting a basic overview of how we’re trending each week.
Visually better, but the previous version that was around for well over a year was essentially and functionally better.

I’m really missing old version. They should bring old one back asps. I used to check all my days total on one screen.
Had a lot of extra other features. Like I used to do transaction for my customer on virtual screen etc etc. had a Lotta really nice feature on the old apps I don’t even see not even 5% on the new apps they should bring door all working back as soon as possible before all of the customers leaving this merchant company. Bring old version back please....

I love my new Clover mobile payment device! My bank helped me get started & the Clover people helped make sure it was up & running. It works for chip cards & cards with tap. The tap feature is nice for no contact payments in person. I also often accept over the phone payments. The manual entry feature on CloverGo works well too. My customers are happy to get instant payment confirmation sent by text or email. Overall I am very happy with this Clover service so far.

Previous version of CloverGo enabled me to see today’s numbers with a running history of up to 30 days all on the same screen, with a little scroll up or down. I could see what I did on a Monday, previous 3 Monday’s at a glance for example. Now all I can see is current sales for today with a % (+/-) compared to yesterday. Can’t see what I did the same day a week ago or a month ago. Same for the weekly view and monthly views, just a running total for current and % compared to last week/month. Example, today is the 4th of month. I can’t view past the last 4 days since it’s a new month. Can’t see what my sales were for the first Monday of month last month.
Totally useless as a tool now

So far, we've mostly used the sales app to process card transactions.
We just started using the register app and couldn't be happier - except for maybe allowing one subcategory for items (inside the primary cat).
We will know in about a month if our bookkeeper is happy with it, too!

We’ve been using this system for almost a year now. It’s fantastic. I have an iphone, and I can do just about everything on my phone as I can on the desktop.

CloverGo gave you a decent overview of sales before, then the upgrade happened this month and it gives you almost NO helpful information. I don’t think anyone would see the updated app as better or even helpful. If it doesn’t change back or get better I’m switching from clover.

I would like to see not only my current day sales, but also be able to compare to other days individually. Right now the only options are to look at sales for today, this week, or this month. You can’t even look at your sales from yesterday on there own.

Don’t know what you yahoos were thinking. You need to change it back. Right now its a useless app.

I have no idea how CloverGo gets so many positive reviews. It has always been slow and full of bugs but I could at least login when I’m away from our business.

Since the last update I get an “unknown error” when I attempted to login on my iPhone 6 Plus. I recently upgraded to the iPhone XS Max and thought it might work now. I still get the unknown error. Please fix this.

In closing, seriously how can Clover get so many high rated reviews? I’m serious. Their terminals and CloverGo are full of bugs and there support is the worst ever. I even made screenshots and sent them to Clover support probably two months ago. Someone called me and I explained to him what it was doing and sent a screenshot again. Still nothing. Confused!?!

DONT UPDATE, DONT UPDATE, DONT UPDATE THIS IS HORRIBL!! What in the world!!!!!!! How can they remove the best things that were useful...The only thing I care about was the week comparison, now we cannot even see last week vs this week and cannot go to the main menu and look into report or details or inventory or ANYTHING!!!! How can I get the previous version back!! Please I beg you!!! Can someone send me a link to uninstall the this new version... where is the Dashboard, where is report with different options??? This is only 10% of functionalities we used to have as user. Why would you do this?? Previous version was perfect! There was nothing to improve!! I am about to leave Clover just because for this!

What’s good about adding things when other things are removed. All they did was rob Peter and give to Paul. They gave us some cool features and removed others. That’s not progress. I viewed how my staff did with customer service by seeing tip percentage. Gone, I can’t see custom dates like “yesterday’s” sales.... what the hell is up with that. It’s hard to toggle between my store location. Someone call me so I can tell you want customers really “need” not want. Take away the flash and give practical functionality.

All in all a decent mobile experience. I don’t use the payment system at all so no comment there. App is still buggy at times and needs to be closed and reopened a little too frequently for comfort as it gets in weird loops and becomes unusable. Also annoying that it takes over Bluetooth upon start up so it stops music playback, etc.

That said, the reporting is robust and ability to edit inventory is extremely useful. I appreciate CloverGo greatly!

Please bring back the feature on the old app that listed your daily sales for each day in one screen. Now when I want to see the sales from yesterday it’s 3 steps. I have to go to reporting, sales overview, yesterday. Just to see the sales from the day before. And if I want to see previous days it’s even more steps.... go to custom date range, enter the dates, etc. Before I could just scroll up and down and see how my sales changes from week to week. It showed 30 days of sales in the main screen listed by day and I could simply click on a specific day for more details. Please bring it back!!!

Ever since you all upgraded the Virtual Terminal feature (which I have no intent to use and it’s constantly annoying me to connect my card reader) almost every time I open CloverGo I’m greeted with a “down for maintenance” notice and all the features are unavailable! I’m cool with this happening every once in a while during operating hours (I understand emergency maintenance is important) but this is constantly a problem for me. I’m guessing it’s because of the fancy Virtual Terminal app that I wish I could turn off. Please make sure the fancy bells and whistles work before adding them!

Honestly I thought it was a good idea to have the update but it’s not!! If I could undue it I would. It lost the feature I mainly use like knowing the past sales and the details of each day. I liked the graph that showed the sales. If they can bring it back that would be great. It’s inconvenient the way they made this update. Don’t get it!!
I also forgot to mention that I used to be able to access Homebase through CloverGo to do payroll from my phone and I can’t now... soo I’m very unsatisfied!

Can you link Homebase to CloverGo like it was before? I was able to do payroll from my phone and now I have to login to my computer. Very inconvenient

The new version has no ability to see your daily sales totals on a day to day basis over the last 90 days like the old app version did. I wish I had not loaded the new app version. I need to be able to see my daily sales for each day over the last 90 days as I use it to reconcile bank deposits each day and make sure employees aren’t stealing from me. Please restore this feature!

I’m so mad I accidentally updated CloverGo today. The new app is so bad. Everytime I go back into it and then try to change to another location it completely boots me out and makes me login with my email and password. This is so annoying to have to do this everytime! I never had to login again with the old version once I logged in once. Please fix this! Also, not being able to quickly and easily view all transactions is a huge pain. The old version was so nice where it had the cc logo or cash logo next to the transaction. Honestly, just bring back the old app like so many others have said. It was great.

I find CloverGo quite handy. Using my iPhone or Apple Watch, I can make a quick check on how things are going at the deli regardless of where I am. Also, it allows me to make quick updates, which is convenient since we’re pretty new to this and we’re still ironing out the best way to take advantage of the Clover technology. This has quickly become one of my go to apps.

I like the way it keeps track of daily revenue. It helps me and my business stay on track and visually see all the transactions. I can change, add and organize my services and products remotely. CloverGo is great since I don’t have to be next to my mini clover at all times that I may need any information.

I’ve been using CloverGo for about a year but lately I cannot login, even though my credentials are absolutely correct. I always receive the same “unknown error” message and can’t find any explanation or troubleshooting in the help section online. Really frustrating when I can’t see what’s going on at my businesses! I’ve deleted and reinstalled CloverGo , updated my phone, and performed a hard restart to no avail.

Good app for owners of clover station. I'm able to watch how much money was made each day as it's happening. Easy to use features. If there is a way to close batches from CloverGo it would be perfect. Let me know if that feature is Available and how do I use it if it is. Great app though

CloverGo in general is OK the system needs a lot of help and needs to be expanded to meet the needs of retailers and not just restaurants. Seems like the developers are more concerned about the restaurants and not about General retail which is a shame we use it for a retail store and wish it would be a little more comprehensive to my needs! With minimal to no programming experience I built a better program before I found clover regret ever leaving the platform I was using.

We have over 2300 items in our inventory and we use a scanner system works well with the register also having CloverGo on your phone is pretty good besides having it on your personal computer we have clover flex clover mini and big clover they’re all synced all my staff can punch in on
ADP
keeps track of the payroll not a bad system little pricey though I think
When you add up all the apps monthly charges and initial investment.

Would love to have CloverGo work well. As someone else but it, quirky and can be unreliable. Have needed to check inventory remotely and perform other tasks o my to not be able to either because there is no function, or it has issues loading the data (and it isnt my internet access). Hope they improve it and establish standards for portability for third party vendors.

I find CloverGo useful for in the go and basic information. The reason I gave it a 4 star it’s because when using the apps, the connection is slow and then you don’t have the info right away. I’ve gotten frustrated with waiting for CloverGo to open so I end up jumping into my desktop to get the information

Love that I can see my numbers quickly. Only thing that frustrates me is the reporting option. To choose a specific time, the drop down is hidden by the keyboard. You have to pull up the page to get to the info. Wasn’t always that way. But for the most part it’s a useful app.

CloverGo has definitely been a positive feature for our business. It allows me to stay updated on daily transactions/ activity without been physically at the business. Staying connected is extremely beneficial to my peace of mind.

This is a great easy to use app, an essential tool for the businesses owner on the go who wants to also keep track of earnings. The daily totals feature allows you to forecast your projected weekly income and as well as gauge our customers' trends.

I really like CloverGo and have been using it for nearly 2 years but the last two releases the quality and reliability has slop big time!

Would like to see more regression testing and quality checks before a new release is made available.

Also feel that it takes too long to release a fix when issues are reported!

I was having some issues with the older version of CloverGo that are resolved in this release. I love being able to look in and see granular data about what’s selling even when I’m not on site at an event.