Stripe Dashboard Reviews

Update: after waiting almost a month for stripe to issue a payout I was forced to refund $3,000 to my costumers which stripe still charged me $100. I’ve spent countless hours on this worthless company. DO NOT waste your time. They don’t have any idea what they’re doing in customer support and it takes days to get any answers back.

I’ve contacted stripe multiple times, almost everyday for the last week, and I’ll get an immediate response claiming that they’re looking into why my payments aren’t going through and they’ll get back to me shortly but no one has gotten back to me yet and now my account is frozen. They claim to be looking into that too and will get back to me shortly, basically the same response for them last week. I’m a small business, stripe has 3k in payments I’m still waiting for, if you’re ok with not receiving money for weeks while not getting any answers or support to as of why then stripe might be for you. Most likely I’m going to have to refund them money and try to get paid another way which as a new business you can understand isn’t just frustrating but embarrassing. It looks bad on me for stripes poor performance.

I wish I could write a review with 5 stars and say that I am completely happy but sadly this isn’t the case. When I log into the site in StripeDashboard or desktop version my entire Stripe dashboard is blank. It has never shown data for any of my payments over the last several months. I’m being charge processing fees that seem like they are much higher than what was indicated and I’m unable to look at reports to make sure. They deposit all of your payments in a lump sum but again, without reports I can’t see how much has been taken out of each transaction. I also received a call from an angry very high profile customer that was billed an exorbant amount of money for something that was an 1/8 of what actually came out of their credit card. My invoice shows the correct amount yet their credit card statement shows my business charging them a lot more. I am completely embarrassed and I definitely lost them as a customer. I am so upset to have to take away the ability to pay with a credit card online but it must be done. This is way too much of a risk to deal with. I will find another way to bill my customers. Probably through the square app as I’ve had a lot of luck in the past with them.

When I first started using stripe years ago, I was very healthy and working all the time. Now getting coronavirus pandemic pandemonium so my students aren’t returning. Schools have closed and library‘s are shut down as well. These are two venues of the many that I have performed in for 25 years or more. But nowAs a Brown American grandmother that owns a business, i’m suffering. Grants from the government aren’t happening. I’m a small business and there’s very little support besides customers. Whenever I have to reach out to customer service, you’re always available to assist me trying to keep my business afloat. I’m grateful for the corporate support. In this socially distant world, it’s hard to have personal contact with other people now. But straight manages to maintain support for all of us business owners.

PayPal is outsource customer service so it’s tricky. Thanks stripe!

I’m a photographer and used to use Stripe to collect payments. One day totally out of the blue I notice that the payments payments aren’t going through to my bank account. They are coming out of my clients accounts and just being held by stripe. Two months later and a I’m still trying to get my money - at this point around $6000! They claim that one of the payments I received was “questionable” and they put a hold on my account. No notice, no communication, and Stripe had no problem collecting the money from my clients but wouldn’t let me transfer any of it to my bank.

The worst part of it is that during the entire fiasco, I have never been able to get a hold of anyone at stripe! I’m at a loss.

Update: many months later I got my money but it cost me a lot of waisted time and I was still never able to speak to a person. After threatening lawsuits to my invoicing al (Invoice2go) they where finally able to get the money through. I’ll never use this service and recommend staying away if your a small business that deals with personal checks.

Stripe has been the backbone of my business for five years. After processing hundreds of thousands of dollars I’ve never had a problem with them.

It’s sad to see so many negative reviews criticizing stripe for chargebacks. These are outside of stripe’s control and are completely arbitrated by credit card companies. When I’ve had a chargeback I found stripe’s dispute control system to be extremely helpful. Just make sure you keep evidence of your sales and shipping and if you sell digital products keep logs of downloads or site access. You’ll get your money back if you can prove that the customer received their product.

Whenever I get stripe notifications it puts a smile on my face. Now that I’ve established my business with them my money transfers are extremely quick with the majority coming through in 48 hours.

I recently started using Stripe and felt very hopeful this would be an asset to my business after having a client recommend using it to process payment for my services. Upon realizing this future client was fraudulent and after a few google searches realized this has been the case for many other with the phone number they were using. I quickly refunded the credit card amount back to my account and reported it to stripe as FRAUD. However the $98 service charge was still taken out of my account, no questions asked. After several emails attempting to get the fee reimbursed after I was told it was (which is shown on my stripe account) they refused to release the funds to my bank account. They are requesting all sorts of information now in order to release my funds but had no issues with taking it out of my account with such information. As a single mom of two kids $100 is a lot to just throw away and after emails and getting the go around I will no longer be using stripe and will strongly advise others to reconsider going this route. Hope this may help others in the future.

About 12 months ago we discovered a hole in their system- Stripe allowed users to have multiple accounts coming to one bank account. We had about $40k in fraudulent charges from users, spent 3 months everyday trying to get someone to resolve the issue for us. We finally got someone to assist us and As per their advice we requested refunds from the users which resulted in them putting a $22k reserve in our account. Charge backs are supposed to clear after 180days. Guess what 180+ days later still hasn’t happened. We keep getting the run around and nobody has any answers, I don’t think they actually know what the answer is. Since we started using stripe we’ve dealt with more customer support tix of our own about payments than we have anything else. It’s a pity because the integration is super easy and their general customer support is very polite ( if you exclude the-fact that all they can actually do is give the same level of the information as the FAQ’s from the website). As it stands we can’t even claim any revenue being generated, can’t make payouts from our bank account and have a $22k reserve.

I am partnered through a website called Beatstars through which I sell beats online. Within around a week of working with Stripe, I was allegedly hit with a number of fraudulent charges that were all denied. Due to this, I was indirectly notified that Stripe decided to stop doing business with me because my business was "high-risk". I only had one successful transaction, I was expecting to get my money but the deposit is continuing to be delayed by 2+ weeks, with Stripe saying they are going to issue a refund without my consent. Similarly, they alleged that my business was not eligible and I am currently locked out of my account as I am not able to "verify my account" even though I've repeated the same process over and over again in order to remedy that. I have reached out to them several times but the response each time is that they will respond as soon as they can.

If you can work with any other alternative site, please do. Paypal has been reliable and I've never had problems with fraud, being eligible, or anything I mentioned earlier prior to Stripe.

So this is my updated review, my original review is below that. I’ve been using StripeDashboard now for 6 months. My updated review is more disappointment. Stripe, please use some of the profit from your $20 billion in revenues to create an app that works. More specifically, the charts are horrible. The are not correct and they are limited in options. The last couple of days the YTD don’t even have the correct revenues under the correct months. Yes I know I can use a desktop for more charts, but that’s not the point, I rely heavily on this mobile app to run my business. Please, get it together!

I really like Stipe. Their service is reliable and simple. StripeDashboard works well and is straightforward in design and simple usability. My only feedback is it’s lack of reporting on StripeDashboard , and what’s is there is limited. Having a year over year comparison my month would be good to show growth would be good. I don’t care about the year over prior month because the number of days are different.

I must give credit where credit is due and Stripe, you get just that! As a freshman business owner my biggest stress and anxiety was from my lack of computer literacy and lack of knowledge on payment gateways or set ups. Stripe is so simple to use and teaches you along the way. They pretty much have you cover on all ends, doing the job for you leaving you to the hands on part. Best part for me was the built in book/record keeping. At the end of the fiscal year all you have to do export and print and you are set! Oh and I can’t forget the built in fraud detection... IT WORKS! They immediately block fraudulent activity keeping you safe from future disputes. It’s a must have for all entrepreneurs and freelancer starting their business.

I tried decided to give straight I try, I was a former user of Square for multiple years. I figured I could save myself .6% over the course of time that adds up. But I’m having an issue with my deposits being deposited promptly. Even after the initial week. I’m 10 days I have processed proximately 10 to 12 different sales, it’s taking about three days to get those in my account. I’m just not used to that is that the norm? With Square, I had a Square debit card and within two minutes of me running the transaction it will show up on my debit card. I went through all the settings and I have the settings on to one day after the sale deposit. I pause my review to give them a little more time with the deposits. I am now three months in to using Stripe and still if I run a charge on a Sunday or Saturday it does not get to my account until Wednesday of the next week that’s why I rate it three stars.

The percentages taken out, the added on fees for processing, are outrageous. Then on top of that when they mess up and back bill a customer labeling it as something the customer is unaware of, the customer disputes the claim and Stripe takes that money out of your account even though you’ve already refunded that money 3 months prior.

For context i run a paint company and completed work for a customer who accidentally paid in full in advance. Calling her back and telling her it will be several weeks before we can start, I feel more comfortable taking a small percentage and then getting the rest upon completion. So I refund her money back. That money goes out of my account within a few days. Fast forward several months and I get an email stating there’s a dispute for “product not received”.

I try and contact stripe and I get nothing but a email stating I have to fight that claim myself and hope the bank takes the evidence I have (screenshots of the customer telling me what the charges were labeled as “Masonry”, and that they’d cancel the dispute.”). Look on my bank account today and see over a 1k taken out for that dispute even though it was canceled. Plus fees and other charges added onto money ive never received. It’s a scam, I’m essentially paying for their mess up so regardless they end up making a few dollars.

Do not recommend in any way. Stay away from this invoicing service if you can. Plenty of better ones out there.

Verifying my account on Stripe has been a nightmare. Despite their friendly customer service- problems verifying my account has caused me to give them a one. I spoke on the phone with one representative and was assured my account “should” be verified only to receive an email later that day that I needed to upload additional documentation to verify again. After calling, there turned out to be something else wrong with my account. I sat on the phone for 2 days with reps to still not have my problem resolved. A problem I cannot fix from my end. Different representatives contacted me about my issue via email, and while timely and polite, my problem isn’t solved. The hold on my account hasn’t allowed me to receive any payments and I am 100% self employed in a small growing one woman business. Not receiving any payments this month has caused delays of paying bills and being able to support myself. Super disappointed in the time frame my account is being handled.

We recently have customer whom paid through this service via credit card and we received the invoice and card number through the company app we have it linked too. In the past we have never had any issues. This transaction we received email stating they had our business account as a personal account and instructed us that we would need to get a new account. Our account is a business account which we have had over 15 years and nothing has changed but this company telling us we need a new account to get our funds. We now have to go through the hassle of contacting our customer and telling them their payment has been hijacked and needs to be cancelled. Therefor now it delays us getting paid for this amount of time. There is no record of the payment being made. In fact there is no record of any of our past customers payments either. I would have recommended this process before a week ago. Now I don’t know what to say except this is not worth it in any way.

No one else (Square, QB goPayment, CloverGo) Has been able to offer me such a simple streamlined merchant product that is user friendly and can be integrated on various platforms or as a stand alone.
There have been zero processing issues, zero customer complaints so I am happy.

The only two things I would like to see in the future are 1) for there to be Stripe Reports that are easily conducted customized and sent/downloaded. (If there is such a thing… PLEASE tell me how 😬😩. )
2) for stripe to be able to integrate further with zoho app which is where my clients are accessing the stripe payment gateway) so that I can see the invoices from zoho and the payments associated in the same Report’s. (I.e. invoice numbers (zoho) : payment transaction number (stripe) TOGETHER WITH ITEM DETAILS ETC. this would be SO helpful for P&L and bookkeeping tracking purposes. )

Stripe keeps it very quiet that they won’t actually release your first invoices to you for up to 14 days, and then they shift this payout date around sneakily with no notification which caused massive cash flow issues for my rapidly growing business. They’ve caused overdraft fees for me and since I don’t have the cash on hand for fulfillment, now I have angry customers that are ruining the reputation of my business. All because of Stripe refusing to communicate. I have a several hundred person Facebook group that I am finding an invoicing software for, and I thought stripe would be the one, but after this awful experience, I will ensure nobody has an account with you guys. If you take 2.9% of every transaction, you should have more than enough money to figure these issues out and stop holding small business owners who are already struggling by the neck and choking them out. Because that’s how stripe has made me feel. Do better.

Stripe does nothing to protect small business owners against fraud. No matter what information is submitted on my behalf whenever I deal with fraudulent payments, THEY NEVER consider the small business owner. None of the cc processing companies are good but what choice do we have? At least PayPal requires the customer to send back the items before issuing a refund, stripe doesn’t at all. What is the point of a business owner creating policies in place to try to protect themselves, but the credit card processing companies won’t honor any of the policies? What is the point? This is so unfair and I am so irritated with these practices because there is nothing being done to protect me and other small business owners against fraud. I’ve lost thousands and thousands of dollars using Stripe, and as of today I will never no longer use them and I don’t recommend anyone else to use them as well, especially if you are in a high-risk business such as myself.

My client tried to make a purchase from my website through stripe and the site sent him a fraud alert on all his cards. The message from stripe told him to call customer service. He called several times and no one responded. I called stripe amd no respond. I emailed stripe twice and no respond back. My client had to make the purchase through Venmo instead for his Valentines Day Gift. This was a long stressful process and now I’m having to hand deliver a gift certificate because stripe will refuse to respond. No telling how many other clients I’m loosing on sales from no customer service response from stripe. I’m very aggravated and disappointed in this company.

Use Stripe off another company to except payments. Been using them here and there for almost a year. Started out ok. Next thing they stop transferring payments and want you to submit info. Did that. A few months later the same thing. Did that. Then they stop transferring again because I didn’t have my website listed. I updated that and still didn’t transfer funds that have been sitting there for over a week. Next thing I get another email wanting me to verify myself with an ID or DL verification. After almost a year? The worst part is that you can’t call anyone (it’s extra) you have to send an email. Wait for a response to just say they got your email. A few days later you’ll get an email saying someone is looking into the issue you have. And then that’s it. I haven’t heard back from anyone. It’s been a week. I sent another email and have yet to get a response. This company is a joke and the way they conduct business is on par...

Update: by entering anything into the search bar and pressing return will cause the keyboard to go away so you can access other items on the menu.
Everything else is great!
I’m on a search page and the only thing available to select is a gear icon. From there I press Done and it goes back to the search bar. The search bar will not minimize to select other pages on StripeDashboard . When I force shut down StripeDashboard it reopens back at the search bar. Frustrating and worthless.

This card processing company is a joke I’ve been waiting on my payouts for almost 2 months it’s so ridiculous. They taking money out my account for fees yet can’t give me any card transactions that have been processed. You have to communicate through email and never get to talk to a live person. Crappy communication and even worse service. This has completely messed up my financial part of the business. (New review)After waiting now since May I’ve still not received my payouts. They now put my payouts on hold for 90 days because now they say my business is high risk. So the money is put on hold for any disputes fees or other fee. Which probably means they are going to nickel and dime me till there is nothing left. DO NOT USE THIS COMPANY THEY WILL NOT GIVE YOU YOUR HARD EARNED MONEY. So now I’m looking at November until I might receive my money. This is so messed up how this company has treated me and others so I’ve read. Yet they are still taking money from my bank account for processing fees. I’m so fed up and took a big loss. I e had to turn down clients because I didn’t want to run any more cards to not see the money nor didn’t want clients cards at risk of being processed without consent😡🙄😭😩🤯🤐

I LOVE using Stripe and they’ve been a continue blessing for our business. However, the new app update replaced the payout screen with “estimated future payout” rather than providing the actual estimation on those future payouts. This is a bit undesirable as the one thing I enjoyed StripeDashboard OVER the dashboard was the fact that you could see the estimated future payout “date” on your overall balance rather than the only in flight payouts. It was just more enjoyable when you could see the payout estimate for FUTURE (over a day or two) payouts... If they’d change back to the old format with a color change like they did, I’d be happy. Thanks Stripe! Hope this feedback makes a difference. Love your services overall though. No complaints, just a cosmetic change I miss now that it’s gone... TL:DR - Maybe I can’t see it or am ignorant, but I can’t find the estimated payout date on future payouts over a day or that isn’t in flight already...

Yal clucks need to market your deposit times the way yal market anything “instant” their service is FAR from instant everything works like they say it does but they are not up front about the fact that you WILL be waiting on your money for a week AT LEAST ( and that’s first deposit and the next ones.) That’s straight up bs how is it that square and even ancient and archaic PayPal can do instant deposits (for a fee is fine) but we have to wait a week to get access to funds that are already ours 🤦🏾‍♂️ does not make much sense at all! And they have bs scripts when you call them saying things like “it’s industry standard” when it’s NOT. I just listed two MAJOR companies in the SAME industry that do not hold funds for as long as stripe does!

StripeDashboard is simple and almost of an almost zen-like singularness in function and utility: Watch your customers, payments, and a curated selection of core metrics. Toggle notifications for important events.

But where it misses the mark is with a painfully thirsty and moreover annoyingly unpredictable authentication system. Your daily stream of push notifications will quietly shut off every few days; it is only by opening StripeDashboard that you will find it’s been waiting for you to auth again back to usefulness.

I suspect Stripe’s mobile team has, perhaps understandably given what a minor part of the broader company they must be, inherited the “reauth every now and then” anachronisms of the web app. You certainly don’t want a rogue passerby on desktop to have unfettered charge, cancel, refund access to something as important as payments.

But Stripe for Mobile has far fewer dangerous workflows to protect as the auth system it rides; and mobile devices, especially ios ones, are not desktop; they enjoy a far stronger expectation of overall device security and physical access protection.

StripeDashboard should never log you out. 2 stars until it realizes it.

I wish this at least enabled me to withdraw to my account from StripeDashboard . It’s a good analytics tool, but not really functional unfortunately. Also if I close StripeDashboard while on the search function screen and the keyboard is up, I can’t get out of the search screen the next time I open StripeDashboard because it opens to the keyboard and search screen and the “X” only deletes text in the search field instead of closes the keyboard (which also hides the navigation). So even though I don’t want to search for anything, i have to type something, hit “search”, and then navigate away from search screen just to get to the rest of StripeDashboard

I keep trying With StripeDashboard but every time that I get a payment they claimed that the card holderDidn’t make the payment and I’m just sick and tired of their customer service they copy and paste the same email and they always want to hold your money and never release your moneyThey’re always trying to hold your money , they never get back to you about your account, no customer service number
Then on top of that they send you this same copied and pasted email and they just change the name very fraud I hate this company with a passion its a WASTE of your time . They lied and told me that they were going to keep releasing my funds until I got all my money and held it in reserve didn’t send NOT ONE EMAIL about it . Do you think im gonna wait til 90 days ? No I am not . Do not use this fraudulent app nor service that they’re providing

StripeDashboard would be a lot better if it showed more information about the transaction. I don't see about half the details that are showing on the website version. Even simple stuff like the client name. I'm not sure if that is a function of the cart we use and not creating customers. But I can see all of the client information on the website version, so I know it's there. Plus it doesn't stay logged in past a day or so to show notifications when payments come. And doesn't show notifications for multiple accounts even if both are logged in and switchable once in StripeDashboard .