Contact Clover Go Support

by Kristian50

I’ve had it with this system. And now you updated an app to have no function?! Everyone complains and you say there is another update coming soon? Who would ever updated an app to have no functionality? Why wouldn’t you wait until it was complete if that was ever your plan. I’m sure you guys realize everyone hates it and now you are scrambling around to fix it. You guys have no idea how stores work. This is system is horrible. If you own a convenient store with more than 1 employees then this system isn’t for you unless you want a lot of work. You have to download another app to separate sales for each employee. If you do a return, the system doesn’t put it back into your inventory. OH and if you don’t hit done within 30 seconds to 5 minutes your card transaction will become VOID! Please check your sales because once they told me this I went back and found voided sales because of this. Customer support is horrible. It consistently goes offline. You can’t see what it out of stock, you have to downloaded your inventory to the computer and good luck getting it organized because if you have it in a category you still have to put labels on it to see it on excel in its category. Save your money and time.

by DillonHurler

Let’s start with the inventory management. The categories have to be alphabetized by drag and drop. There are no options to automatically alphabetize by categories.

When adding inventory to categories. You offer zero options to narrow down the list of items I’d like to add. I can either go through line by line or add literally every item in my inventory to the category.

Try letting us itemize the category editing list by label? Actually. Try adding that to every list. I want to be able to itemize the lists when I’m string items to categories labels or modifiers. It is seriously an hour job to rework my inventory should I need to and with these features it could be a 5 minute job. Literally, and to be clear. I mean literally in its full meaning. It could literally be reduced by 55 minutes.

Also. Sub categories in the categories section? So I can further itemize similar items by brand or type or nicotine strength?

This is actually basic quality of life stuff. I have so many more complaints. I’m so irritated by the horrible and lazy design. I know it might seem like minor inconveniences but those add up.

Also. Add a feature to search old receipts by card number. Why can’t I stick a chip in and have the transactions page pull up all receipts for that card? Square offers that. It’s a simple but life saving feature. For real. Make some changes to your programming or we’ll be pulling out of clover within 6 months.

by Store Owner 270

Please do not install New App! The latest version of the app is worthless and terrible. I wish I can give it zero stars. They removed almost 90% of the features and replaced it with a pretty graph that is not even more functional? No more details of the transaction or sales? There is no value with the latest up date. I can’t believe it was approved by clover for release. Did they even review it? Hey let’s remove all the useful things the users care about. Who ever approved or designed the latest app version never owned a business or understands what information is important. Did they not understand that most businesses that sue their system are mobile now? Who wants to log on their computer just to check sales transactions details? Really? Give users the option to revert back to the old version. I am not against change or app updates because they generally expand or improve on the previous version. However, this latest clover app update takes it several steps back.