Walgreens app not working? crashes or has problems?

Walgreens Status

Published by on 2023-11-22

It's your Walgreens - shop and manage your prescriptions. Prescriptions •
Refill in a snap by scanning your barcode • Track order status for you and
your family • Stay on track with Pill Reminders to help you manage medications
day-to-day • Get FREE prescription and general health advice 24/7 from a
pharmacy expert in a live chat Walgreens Find Care® Find the right care, right
when you need it.


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problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working
41.6%

Login
39.4%

Something else
32.8%

Crashes
5.1%


Reported Issues: 45 Comments

By Dawn   1 day ago


The App never finishes uploading my photo order

By Angie   5 days ago


App not working when I’m trying to use a 20% off I keep getting an error message saying temporary unavailable check back later it’s been saying this for hours

By Robbie Patterson   1 week ago


I can’t shop on Walgreens app, and while I have used the same store for years, it keeps making me enter city, state and or zip which just causes endless buffering. I can’t look up prescriptions nor anything else.

By S Petersen   2 weeks ago


I was forced to update my Walgreens App today before I could check if my mom’s two prescriptions had been filled. After hours of them not being on the list of prescriptions I called. They were ready but the update turned off ALL my notifications (so I was never notified) AND it failed to put the prescriptions under “complete” it only listed them in “History”. 😡

By Cherie   1 month ago


The app won’t let me crop my phone photos. Never had a problem before. The photo deal for 15 cents per print 75 + is over tonight.

By Ray Bonaguro   1 month ago


Since entering pickup order 02/22/2024, first time using the pickup function, the Walgreens app on my iPad freezes when skipping from home page and back. Have emptied cache, removed and reinstalled with no success. Had to call for assistance just to change to favorite store location. She had to do this manually for me. Basically after many attempts your app is no longer any use for us. Both of us are handicapped 80 year olds. PLEASE HELP.

By Debbie Baltes   1 month ago


I'm trying to book two appts for walgreens on harlem rd 14224 for may 7th for the 2nd shingles shot. Calendar not working won't book the date. 716 495-6819

By Tim Zinser   5 months ago


Can’t access login- security or profile or forgot password. All options are grayed out and I can’t proceed.

By David   6 months ago


Walgreens app hangs consistently. Doesn't matter if I'm using wifi or cell data. Those 3 balls keep bouncing atop the "Loading" message. Latest fail (of many) was today while trying to check prescription status. Oh well, at least the 90s-era voice phone interface still works. But still, Walgreens: this isn't a good look for you.

By Christine Nagy   7 months ago


Can't submit order for Rx refills. Fill everything out and then submit. Red banner across top of screen tells me there is a problem. To resubmit or call. Resubmitt doesn't work. Deleted the app and reinstalled and that doesn't work either. Frustrating....

By Delmer Tessmer   7 months ago


I log into my account on walgreens.com using my home laptop. I order my prescription refills. When I check on the status I get "ORDER RECEIVED" and it shows my refills I ordered. Next morning, I checked and still says same thing. I called my local pharmacy and am told they do not have refill request for me so the person says she will get the refills taken care of. I also do not receive email for refills notice or prescription ready and I have it checked in my settings. I have been with Walgreens for many years, but this is getting frustrating, used to work great. Maybe it's time I switch to different pharmacy. Why have an ap or online if does not work????? I really hope when I go to pick up my prescriptions later today, they will be ready as the person I talked by telephone said she would take care of the refills.

By Leticia Sandoval   8 months ago


I can’t make a purchase

By Traci Robinson   9 months ago


Prescriptions status (received, in progress, ready for pick up etc) not showing up at all or is not updating correctly. Has been happening more and more lately. Very frustrating. Tried sending the app developer a message as well.

By Lisa McQuestion   9 months ago


Doesnt add coupons

By Steven R Brown   9 months ago


My Walgreens app is not working properly. Missing information, Wrong information. I'm not receiving prescription ready in the app or progress. No " READY FOR PICKUP " notifications.

By Bob   9 months ago


App is not updating hasn't for about 1 weekit still says needs prescriber approvell but I found out my scripts were filled by calling the Dr and Walgreens

By Julie Cannon   9 months ago


Our Walgreens app is not updating my prescriptions to show their status. In addition, even the link I receive whenever orders are ready is not updating.

By Betty J. Vickerson   9 months ago


I have always prepaid for my prescriptions now i can not find the site to prepay

By Rachael Madden   11 months ago


Trying to get photo cards for my son’s graduation, and when I put in the mailing address to have them mailed to me, it says an error occurred. Spent quite a bit of time setting these cards up. Can I please order them?.

By Frank (Franklin) Viola   11 months ago


Recently your iPhone APP has not been working properly. It gets confused with my name Frank or Franklin. Meds are no longer listed for pickup when ready. Meds called in by doctors not addressed - no info supplied thru app that meds are ready, or even received. It is obvious that there is a horrific handicap with this app as of lately and I am loosing patience with Walgreens unable to get the problem fixed. I have complained to my local store and their response is that "they will let Corporate know of the issue". I the meantime it has been difficult to place my trust in your Pharmacy. I am close to taking all my pharmacy needs elsewhere. If the app is not repaired within a short amount of time I will have no choice but to move.

By Pamela Proulx   11 months ago


The app for Walgreen prescriptions is not updating correctly. Yesterday I put in some prescriptions due and they cancelled all due to computer glitch. This morning it when I tried again it says call the pharmacy. Which I did and they are refilling . But I’m not the only person having issues with app from what store employee says.

By Julie Krich   1 year ago


I cannot login making it impossible to order prescription refills. This has been an ongoing problem since November. I’ll transfer my prescriptions if Walgreens is unable to resolve this issue.

By Michael Bell   1 year ago


I have the app installed on two different android devices can I use one account for both phones? I currently have one account per phone. Teck staff seems unable fix one account that needs verification every new day. Both phones are the same type of device this thought crossed my mind tonight.

By Barbara Topping   1 year ago


I have been trying to add Spearmint leaves to my cart and cannot. It’s for pickup at my local Walgreens. It says they are in stock. Please help.

By Lydia Couch   1 year ago


When using app for refill, my preferred store was not listed on app for prescription transfer. I was able to accomplish task using website.

By Tom Richardson   1 year ago


Photo portion of app won’t allow 5x7 prints on my iPad, but will allow on my iPhone. Both devices running latest iOS.

By Debra warren   1 year ago


App stops responding.

By Annette Guzman-Smith   1 year ago


App not showing my new perscriptions.

By Annette Guzman-Smith   1 year ago


App not showing my new perscriptions.

By Janette   1 year ago


The app keeps saying it has stop try again

By Greg Rubenstein   1 year ago


Long time user. Can't log in (invalid username or password). Neither password reset or texts come through.

By Judith Liddy   1 year ago


I’m not able to change pharmacy location and a prescription is being prepared in the wrong state

By Joseph Murphy   1 year ago


Posted complaint 3 times, No response! If your not going to respond then take down this site.

By Joseph Murphy   1 year ago


Trying to crop photos in my account, but options isn’t working. Will allow one crop, any other photos option freezes

By JBS   1 year ago


My photo book project does not finish loading

By Debbie Chandler   1 year ago


App says I have a refill ready but just keeps spinning when I try to view my other meds to request a refill. This is day 3 with it not working

By Carmen Farmer   1 year ago


The app shows that I have a prescription ready for pick up, but it doesn't go to the usual place where I can ask for it to be mailed. I have trouble getting out and normally have my prescriptions mailed.

By Bill Cannon   1 year ago


My app keeps freezing

By Linda Salidor   1 year ago


App works for everything except Rx info and management. It says loading but never does. Not a current problem. Experienced this since I have the app.

By Edwin Ramos   1 year ago


Except text msg an issue with my refill and cancelled. When I launch the app a msg appears that prescriptions not available. This has happened several times in the past couple of days.

By Allen Chuang   1 year ago


Can not long in, to use my account。

By Susan Elizabeth Olsen   1 year ago


What is wrong with the app. Is it a new format? I cannot see my rx status. This app has alot of issues

By Gladys   1 year ago


I can't sign up... say your email is invalid

By Jean   1 year ago


Can't enter STATE during registration.

By Holley Eubank   1 year ago


The is a glitch when setting up a pharmacy account. I am unable to enter my state. So I am in able to continue registration Holley


Common dislikes about Walgreens app

- App can be slow and crashes frequently

- Coupons may not be recognized at stores

- App may show items as available when they are not in store

- Auto refill feature can be problematic

- Uploading photos can take a long time and may result in lost or missing photos

- App may cut off parts of photos when printing

- Issues with checking off progress on healthy choice challenges after upgrade.



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Common Walgreens Problems & Solutions. Troubleshooting Guide


   



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Developer: Walgreen Co.

E-Mail: [email protected]

Website: Visit Walgreens Website



About this app

Connect with doctors and healthcare providers from your phone or in person at participating locations. • Shop for all your essentials and get your qualifying pickup order in as little as 30 minutes.  Earn this app Cash rewards when you set and meet myWalgreens health goals.  Automatically track your progress by allowing this app to sync with the Apple Health.  It's your this app - shop and manage your prescriptions.  Find the right care, right when you need it.  The this app App is free to download, but specified rates from your wireless provider and other fees as noted in your this app account agreement(s) still apply. 



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