Aetna Better Health app not working? crashes or has problems?

Aetna Better Health Status

Published by Aetna Life Insurance Company on 2023-07-19

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health
to access their health care information and services. As an Aetna Better
Health Medicaid member, you may use the app to: • Find or change your
provider • View your medical and prescription claims • View your
current medications o View your benefits o Set up a new
account which may be used for both mobile and we.

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Common Aetna Better Health Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aetna Better Health app on iOS and Android devices. Solve all Aetna Better Health app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aetna Better Health iPhone Issues and Solutions

Aetna Better Health iOS app crashes, not working, errors
Aetna Better Health iOS app network issues
Aetna Better Health on iOS has black/white screen

Aetna Better Health Android App Issues and Solutions

Aetna Better Health has errors/crashing/not working
Aetna Better Health server network connectivity issues
Aetna Better Health has black screen

Aetna Better Health iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aetna Better Health app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aetna Better Health app crashes or not working on Iphone (iOS):

Close and restart the Aetna Better Health app on iPhone
Update Aetna Better Health app to the Latest Version for iOS
Uninstall and reinstall Aetna Better Health iPhone app
Update your iPhone to the latest iOS version

Fix Aetna Better Health on iPhone unable to connect to server/internet connection issues::

To resolve Aetna Better Health network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aetna Better Health black/white screen (blank screen) on iPhone:

Follow the Aetna Better Health iOS app troubleshooting guide Here →

Aetna Better Health Android App Issues and Solutions

Fix Aetna Better Health not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aetna Better Health app issues:

Force Stop the Aetna Better Health App
1. On android, goto "Settings" » click Aetna Better Health app. » click "Force Stop".

Update Aetna Better Health to the latest version on PlayStore

Clear Aetna Better Health App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aetna Better Health app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aetna Better Health.

Fix Aetna Better Health unable to contact server/ Aetna Better Health internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aetna Better Health » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aetna Better Health » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aetna Better Health on android.

Solve Aetna Better Health black/white screens issue on Android:

Follow the Aetna Better Health android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aetna Life Insurance Company, developers of Aetna Better Health.

100% Contact Match

Developer: Aetna Inc

E-Mail: [email protected]

Website: Visit Aetna Better Health Website

77.42% Contact Match

Developer: Aetna Inc

E-Mail: [email protected]

Website: Visit Aetna Inc Website

About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services. One more of your Aetna Better Health benefits - now available as a mobile app! NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.