Aetna Better Health - Medicaid Reviews

This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to AetnaBetterHealth before Aetna took over Illinicare. AetnaBetterHealth does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, AetnaBetterHealth does not function at all. The search and other functions are not working correctly. Unable to change providers in AetnaBetterHealth or make other changes. If I could I would give it a zero stars but that is not possible.

Barely usable, very slow, not enough useful things to click on, automatically times out after 5 mins of “inactivity” like when I’m trying to look at the member handbook PDF

Error error error.... that’s it. I created/registered and that’s all I was able to do without getting an error message every time I try to click member services or find provider etc. I see this has been an issue for a long time based on other reviews that I didn’t even think about reading beforehand, since it’s not the type of app where you’re trying to find the best one, it’s literally your only option! And yes, I know the difference between regular Aetna & Aetna better health, so I am using (error; failing) the correct app. Why have an app that doesn’t work?

I unfortunately did not read the reviews and downloaded AetnaBetterHealth. I was excited to get organized and have everything at my finger tips. I was able to register and create a login. THATs IT! I tried to log in and received a error message. I patiently waited thinking it was a issue that would be resolved quickly and tried again. Still nothing. I finally went back to read the reviews and sure enough the same issue was reported back in November. It’s now January and it’s still not working.

I just wanted to see if my Health Care was still active...It worked fine for me I had no problem logging in, there is so many bad reviews I almost didn’t download AetnaBetterHealth but I’m glad I did. I think they updated it and fixed the problems.

I still downloaded AetnaBetterHealth after the horrible reviews and guess what? It worked for me I don’t understand what the issue for every one else was. As long as you’ve Medicaid through Aetna Better Health there should be no issues!

App does not work once you create an account you will forever get log on error messages every time you try to log in. A shame because AetnaBetterHealth is needed if you do not have a physical card. Development team should of put out better content like they did with the regular Aetna app. This just goes to show that when you have Medicaid you will always get the short end of the stick

Captcha launches in random browser window then The authentication signal never makes it back to the application. so essentially I can’t log into the application because it’s coded like a web browser experience outside of the web browser. please rewrite your application to be more user-friendly and don’t tell us to call customer service to handle something so trivial.

I read the reviews over the past 3 years about not being able to log in or use AetnaBetterHealth . I stupidly though “surely, by now, a big company like Aetna has fixed this problem. Surely they wouldn’t continue to push an app that is useless and nonfunctional.” I was wrong. This is THE most useless app found anywhere on the internet! Don’t download, unless you like useless things.

I’ve been trying to log in for a week but no luck and unfortunately the same thing with the browser. I had Aetna international previously, AetnaBetterHealth was great not like this garbage at all. it’s definitely not the same group of developers. I guess Aetna don’t want to spend on good developers to get AetnaBetterHealth running. No wonder 1.7 out of 5 rating.

So AetnaBetterHealth used to work when I first downloaded it. Now, it won’t even load to the login screen. I’ve deleted and reinstalled with no success.

One time it did go to the login, but it continued to “load” something and wouldn’t let me login at all. App is pretty much worthless

I ran into the same problem as everyone else getting an error when logging in. This is how I fixed mine.
1. Create account on app
2. Try log in on app; error
3. Go to Aetna Medicaid website
4. Use log in you just created on the website; login successfully
5. Close app and open it
6. Log in on AetnaBetterHealth with no error

Should work for everyone.

I’ve deleted and reinstalled 5-6 times, logged in and logged out and it refuses to load anything. The only thing that pops up is “request header field too large”. If I didn’t need this stupid app I wouldn’t be wasting my time get it together. Worst insurance with the worst app, makes sense.

The imbecile who developed this application made it impossible to verify captcha on the first log in - the application opens a new browser window where you CANNOT click captcha- it’s not working. I would fire the whole IT team who developed this - honestly first time ever I see such poor app at Apple store

I was advised by an Aetna rep to download AetnaBetterHealth so that I could have my member information even if I didn’t have my card. AetnaBetterHealth will not let me register. I fill out all of the required information however the “next” button is still greyed out. All I can do is cancel. This is extremely inconvenient.

I went through the process over and over again and still have never been able to login to the account I created. Why even have an app that can’t create a login properly??

Downloaded AetnaBetterHealth and it worked for a week, then I got an “error” message on anything I clicked on, disappointed because I had a different Aetna app which worked better than this one, I wonder why AetnaBetterHealth doesn’t have the same quality.

I have been trying to file a claim for months. This is a completely useless app. None of the links work just as the website. Such a disappointment just like all health insurance in America.

AetnaBetterHealth is useless. You can’t send messages, you can’t look up medications to see if they’re covered. And it’s constantly crashing and just kicking me out completely…can you please fix it Felix…

Can’t search for providers by the time i get to the second page it will pop up with an error message oops something went wrong. Even have tried on the browser. Needs to be fixed ASAP!

Can’t log in or even get a reset after the initial set up. Been in IT 20 years. Promised a call and email link from supervisor yesterday. Didn’t happen. Just wasted space on my phone

Other users are reporting the same issue I am having. I just created an account and when I try to login it gives me an error message. Tried several times and hasn’t worked at all.

After setting it all up, I cannot log in. An “error” pops up and AetnaBetterHealth will not let you log in. I should of checked the reviews before I downloaded AetnaBetterHealth but it seems to be a continuous problem. Waste of time!

Downloaded AetnaBetterHealth but it didn’t have my state New Jersey but I am cover because I have the card and everything. I don’t understand why New Jersey is not an option can this be fix?

Does not let you log in at all. I have tried to delete and reinstall several times, still nothing.

Unable to login. Tapping “help” produces a “page under construction”. Some security questions are useless because they are too long to fit in the spinner control. What an embarrassing app.

Aetna should not be a insurance company! It will be better for you to pay full price and go to the ER, then to have this company because you will pay full price at your regular Dr visit.

Won’t allow you to log in. Continuously says there’s an error. Waste of phone space.