NC Medicaid Managed Care app not working? crashes or has problems?

NC Medicaid Managed Care Status

Last Updated on 2024-07-08 by NC Department of Health and Human Services

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Common NC Medicaid Managed Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NC Medicaid Managed Care app on iOS and Android devices. Solve all NC Medicaid Managed Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NC Medicaid Managed Care iPhone Issues and Solutions

NC Medicaid Managed Care iOS app crashes, not working, errors
NC Medicaid Managed Care iOS app network issues
NC Medicaid Managed Care on iOS has black/white screen

NC Medicaid Managed Care Android App Issues and Solutions

NC Medicaid Managed Care has errors/crashing/not working
NC Medicaid Managed Care server network connectivity issues
NC Medicaid Managed Care has black screen

NC Medicaid Managed Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NC Medicaid Managed Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NC Medicaid Managed Care app crashes or not working on Iphone (iOS):

Close and restart the NC Medicaid Managed Care app on iPhone
Update NC Medicaid Managed Care app to the Latest Version for iOS
Uninstall and reinstall NC Medicaid Managed Care iPhone app
Update your iPhone to the latest iOS version

Fix NC Medicaid Managed Care on iPhone unable to connect to server/internet connection issues::

To resolve NC Medicaid Managed Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NC Medicaid Managed Care black/white screen (blank screen) on iPhone:

Follow the NC Medicaid Managed Care iOS app troubleshooting guide Here →

NC Medicaid Managed Care Android App Issues and Solutions

Fix NC Medicaid Managed Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NC Medicaid Managed Care app issues:

Force Stop the NC Medicaid Managed Care App
1. On android, goto "Settings" » click NC Medicaid Managed Care app. » click "Force Stop".

Update NC Medicaid Managed Care to the latest version on PlayStore

Clear NC Medicaid Managed Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NC Medicaid Managed Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NC Medicaid Managed Care.

Fix NC Medicaid Managed Care unable to contact server/ NC Medicaid Managed Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NC Medicaid Managed Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NC Medicaid Managed Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NC Medicaid Managed Care on android.

Solve NC Medicaid Managed Care black/white screens issue on Android:

Follow the NC Medicaid Managed Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NC Department of Health and Human Services, developers of NC Medicaid Managed Care.

About this app

Do you get Medicaid or NC Health Choice services? Get the most out of your NC Medicaid benefits. Enrollment is easy. Download the free app today! Questions? We can help! NCMedicaidManagedCare works on your phone or tablet. Do you live in North Carolina? Call us at 1-833-870-5500 (TTY: 1-833-870-5588). The call is toll free.