Aetna WorkAbility app not working? crashes or has problems?

Aetna WorkAbility Status

Last Updated on 2020-01-03 by Aetna Life Insurance Company

I have a problem with Aetna WorkAbility

Are you having issues? Select the issue you are having below and provide feedback to Aetna WorkAbility.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with Aetna WorkAbility? Report Issue

Common Aetna WorkAbility Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aetna WorkAbility app on iOS and Android devices. Solve all Aetna WorkAbility app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aetna WorkAbility iPhone Issues and Solutions

Aetna WorkAbility iOS app crashes, not working, errors
Aetna WorkAbility iOS app network issues
Aetna WorkAbility on iOS has black/white screen

Aetna WorkAbility Android App Issues and Solutions

Aetna WorkAbility has errors/crashing/not working
Aetna WorkAbility server network connectivity issues
Aetna WorkAbility has black screen

Aetna WorkAbility iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aetna WorkAbility app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aetna WorkAbility app crashes or not working on Iphone (iOS):

Close and restart the Aetna WorkAbility app on iPhone
Update Aetna WorkAbility app to the Latest Version for iOS
Uninstall and reinstall Aetna WorkAbility iPhone app
Update your iPhone to the latest iOS version

Fix Aetna WorkAbility on iPhone unable to connect to server/internet connection issues::

To resolve Aetna WorkAbility network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aetna WorkAbility black/white screen (blank screen) on iPhone:

Follow the Aetna WorkAbility iOS app troubleshooting guide Here →

Aetna WorkAbility Android App Issues and Solutions

Fix Aetna WorkAbility not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aetna WorkAbility app issues:

Force Stop the Aetna WorkAbility App
1. On android, goto "Settings" » click Aetna WorkAbility app. » click "Force Stop".

Update Aetna WorkAbility to the latest version on PlayStore

Clear Aetna WorkAbility App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aetna WorkAbility app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aetna WorkAbility.

Fix Aetna WorkAbility unable to contact server/ Aetna WorkAbility internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aetna WorkAbility » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aetna WorkAbility » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aetna WorkAbility on android.

Solve Aetna WorkAbility black/white screens issue on Android:

Follow the Aetna WorkAbility android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Aetna Life Insurance Company, developers of Aetna WorkAbility.

About this app

Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. See Aetna. com for more information. Aetna WorkAbility® (formerly Aetna Mobile), makes it easier to manage your work leave and disability benefits. Aetna WorkAbility is compatible with iPhone® digital devices.