Contact MSK MyChart Support

by Sekati

We’ve been struggling to use this app (which only worked half the time back when it was working at all) throughout treatment.

The on-site staff seems to know it’s hopelessly unreliable and suggest just using the website - but being unable to quickly communicate with doctors or check appointments due to the poor quality level of the app and it’s services is more than just disappointing.

We gave up trying to reach technical support to find out why none of our devices could successfully login, they all get the same error - perhaps leaving a review might stir them to finally address the issue:

Our mobile app is currently unavailable. We apologize for the inconvenience. Please try again later.
RELOAD

Please call your MSK doctor's office if you need to speak with someone right away. You can still join a telemedicine appointment. Please click the link we sent you by email or text message 2 hours before your appointment.

by Bellcook

This new APP is awful, missing key functions, is cheesy looking & the screen is too busy to easily navigate. The prior APP was user friendly & classy looking. For example, when you get blood work done, there are big bold letters saying “abnormal” which can unnecessarily frighten cancer patients, & those results might actually be stable for some. Also the response time from my doctor’s office is wayyy off compared to the prior APP (days instead of hours). The new app doesn’t let you reschedule an appointment, only cancel one. The experience at a world class cancer center now feels like an understaffed roadside urgent care facility. This has been extremely disappointing. Big thumbs down.

by Joegjgv

Not sure where to begin as there’s so much wrong. This app arbitrary removed my medication history. No indication on the mobile app that my entire medical history moved elsewhere and is not available on mobile app only on the laptop. To send a critical message to my medical team now takes six clicks whereas before it only took two. The hierarchy of information is inverse to what the majority of patients want and, more importantly, need. The development team is more interested in posting a disclaimer on EVERY message so that it absolves them of any legal responsibility rather than getting to your medical information. At least it has little drawings!