Contact Sentara MyChart Support

I’ve been trying to clear out my unread messages in this application. It has crashed six times in the last 20 minutes. Sometimes it logs me right back in and other times it makes me put my password in. I tried to sort my unread messages and it worked at first. No when I sort that way it tells me I have no unread messages even though there are 68 unread messages.I spent almost half an hour just trying to clear out my unread messages and it’s slow and difficult. I received two messages asking me to fill out the attached questionnaire but there’s no questionnaire attached and I don’t know how to find it. Didn’t receive all these messages telling me about the appointment change all the messages say is check your appointments. What a waste of a message. I had to change my rating to one star because it crashes every two minutes. Also, when I sort by unread messages it shows me a list. But after I read the first message it then says I don’t have any unread messages.

I downloaded this app at the urging of Sentara for a telehealth appointment. As it turned out, the telehealth appointment would not work on the app, and subsequent messages to my doctor went unanswered. Finally went online to the web version of MyChart and asked if she had seen my messages. Of course she had not. I’m on here again today because the website version of MyChart is not working. It said to use this app. Hahahahah!! One more reason I’m looking to change providers from greedy Sentara/Optima… despite liking my doctor very much.

This app doesn’t allow password managers to fill the login field or even allow paste into the password field. So users using a password manager (1password or lastpass) are forced to view their password on a different device while entering what should be a long random password. Or start using a ludicrously simple password for your medical information. Horrible for security of important medical data. It is also vertical-only, so not usable on a ipad with a keyboard attached.