Contact Texas Health MyChart Support

I do not know what facility this applies to and that is part of the problem. I have used multiple facilities. There is a big PAY NOW button in the app. It's been there almost a year or maybe longer. It links to a website. The bill has ZERO balance. I ask for help to clear this off and all I get it the runaround... "We don't handle this, they do"... "No they do"... On and on in a never ending loop. Nobody knows. Nobody looks at the big picture. Everyone just passed the buck. I have another issue, an old reminder that's 4 years old. I don't know who put that in there or how to find out to ask them to remove it. Everyone says "It's not ours" shrug and pass the buck. Another problem, I made appointment then got a call and was told the time was not available. I asked about another time shown in the app... Nope that's not available. I asked, what IS avaliable? What they told me was far fewer than what the app showed as available. Why does nobody take responsibility for this app? Why can't I easily find the right contact for an issue in the app. I tried to submit this on the contact page and got this... "The requested URL was rejected by F5 ASM. Please consult with your administrator." Who is my administrator? Exactly what I've learned to expect from this app.

Why would an app that is for my health need access to a usb drive. Why would an app need to delete or change information on my usb drive. Why would it need to know my location? And it uses third parties to do this. It doesn’t need access to my microphone. This app also says in the new approval that I can stop my phone from sleeping. Why do they think they are justified even request much less require this information to use there app. My health care providers are paying for this app. With HIPPA laws this is an invasion. I will not be using this app and will be complaining to my drs.

I sent a payment in an it was cashed on 12/24 I have been trying to get it posted to my account since 12/24 the date it was cashed as of 1/12 it has not been posted both my wife an myself have sent front an back copies to the billing dept on desperate days an no response from billing dept. very poor service most of the personnel you talk to only tell you that you need to resend info no one appears to want to check out an correct the problem they have in posting money to the correct account