ACTIVE app not working? crashes or has problems?

ACTIVE Status

Use the ACTIVE app to find local activities, read and share health & fitness
articles, and get special offers. Search through thousands of activities and
register directly from your mobile device.

I have a problem with ACTIVE

Are you having issues? Select the issue you are having below and provide feedback to ACTIVE.

User reports:
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User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 1 Comments

By Deborah Morand 3 months ago

App keeps crashing. If I delete data, will I lose all that I have earned so far in 2024?

Common dislikes about ACTIVE app

- Virtual races are mixed in with actual races

- Does not show all races in the area, only those registered with Active

- No way to separate family-friendly and adult-only races

- No section for multi-distance races

- App can be slow and buggy at times

- Registration summary on mobile app does not have all the details available on the website

- Some events do not show up on the app, causing confusion for users

- Customer service can be unresponsive and unhelpful

Have a Problem with ACTIVE - Fitness Events? Report Issue

Common ACTIVE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ACTIVE app on iOS and Android devices. Solve all ACTIVE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ACTIVE iPhone Issues and Solutions

ACTIVE iOS app crashes, not working, errors
ACTIVE iOS app network issues
ACTIVE on iOS has black/white screen

ACTIVE Android App Issues and Solutions

ACTIVE has errors/crashing/not working
ACTIVE server network connectivity issues
ACTIVE has black screen

ACTIVE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ACTIVE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ACTIVE app crashes or not working on Iphone (iOS):

Close and restart the ACTIVE app on iPhone
Update ACTIVE app to the Latest Version for iOS
Uninstall and reinstall ACTIVE iPhone app
Update your iPhone to the latest iOS version

Fix ACTIVE on iPhone unable to connect to server/internet connection issues::

To resolve ACTIVE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ACTIVE black/white screen (blank screen) on iPhone:

Follow the ACTIVE iOS app troubleshooting guide Here →

ACTIVE Android App Issues and Solutions

Fix ACTIVE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ACTIVE app issues:

Force Stop the ACTIVE App
1. On android, goto "Settings" » click ACTIVE app. » click "Force Stop".

Update ACTIVE to the latest version on PlayStore

Clear ACTIVE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ACTIVE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ACTIVE.

Fix ACTIVE unable to contact server/ ACTIVE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ACTIVE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ACTIVE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ACTIVE on android.

Solve ACTIVE black/white screens issue on Android:

Follow the ACTIVE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Active Network, LLC, developers of ACTIVE.

100% Contact Match

Developer: ACTIVE Network, LLC

E-Mail: [email protected]

Website: Visit ACTIVE Website

About this app

Share it via Twitter, Facebook or email. this app is the leader in online event registrations from 5K running races and marathons to softball leagues and local events. this app also makes it easy to learn and prepare for all the things you love to do with expert resources, training plans and fitness calculators. Use the this app app to find local activities, read and share health & fitness articles, and get special offers. Find and follow health and fitness tips from anywhere. Read training guides for the activities you love. Search through thousands of activities and register directly from your mobile device. Found a race you want to run with a friend? Check out more great apps to help you book a campsite, purchase your hunting and fishing licenses, find a fitness community or train for your next 5K, 10K or half marathon here: app.