ACTIVE - Fitness Events Reviews

by Marketing San Diego

So far, ACTIVE is way behind the technology race in that it simply doesn’t work. In fact, all it really does is show my upcoming events. But when you click on them to get more information, it says their servers are down… and, this has been the story since installing ACTIVE.

I was thinking about a paid version since I’m planning on doing more races this year… but I’d worry that this would be the case even with a paid version!!!

Server issues like this could mean a lot of things including IT security!!! I do hope you work this out sooner than later!

by Nilara

This is the worst app it doesn’t do anything you can’t claim you’re registration and I called customer service please don’t get me started they give you the runaround. First you can’t find the # you have to google it then you call it it’s no help and you have to call another # smh ridiculous. Luckily who you talk to is very polite and try to be helpful but it is really nothing they can do. I just wanted to transfer my registration it shouldn’t be that hard but apparently it is. A bad experience I doubt I use them again. So no more mud runs. THANKS.

by Asriah17

Severely dislike ACTIVE . Pretty useless.
I downloaded ACTIVE for the sole purpose of keeping track of the race I just recently entered. To be fair, the website did not have any info neither despite the fact that I had just signed up a couple of days ago. But ACTIVE also didn’t have my family’s information to make it easy to sign everyone up for any future events.
I gave one star because ACTIVE does show ongoing events with open registrations.

by Kaydchurcharoo

I have used the this app website to purchase 5k runs and others..BUT when you use ACTIVE they have a little box checked somewhere..and I’m savy don’t get me wrong..but apparently they need memberships so badly they’ll underhandedly check that box and wham! You’ve just purchased a $90 membership you never wanted. Just a heads up. Also, when you call in they’ll make you feel like you just changed your mind...not apologizing and taking any of the blame. Maddening.

by LadyKRider

So after spending a couple hours of my time and a friend’s time this morning trying to figure out why the heck 6 races she registered me for were not showing up, I realized they are on the website but not ACTIVE . Before you even ask, yes, it’s the same email address on the this app web account as what I had logged into ACTIVE . Such a waste of time. App has been deleted. Get your stuff together this app

by Bessieflores

I have been trying to reach someone as I have an event in one day and I haven’t been able to reach anyone. I’ve tried resetting my password and it says it sent an email and I receive no emails. Why did it allow me to create an account and enter all of my personal information then lock me out!? Terrible app and service will not be using again and do not recommend.

by Phillyinatl

I was looking for an ultra marathon, in the fall. Preferably 50 miles. Thinking a search of 50 miles or 50 miler, anywhere in the US, would be enough to find races of 50 miles. The search results included 15+ different triathlons and a series of 5k’s. ACTIVE is a coat hanger abortion. Just terrible. It appears that the sponsored events appear as the top search results, regardless of their relevance. Imagine if you searched for iPhone cases on google, and 200 result for skateboards were the result. That’s what ACTIVE is. Smh

by Bcorner83

I’m trying our the premium membership... I was hoping to see more ways to use my premium membership in ACTIVE . It didn’t connect a race that I’ve signed up for prior to being a premium member. I found more race events with google... Obviously not every race uses this app. That’s sort of the core issue. ACTIVE only advertises their races and it’s less than a third of the events that I sign up for.

by Display Lag Costly

I was doing my race calendar, and registering on ACTIVE, but things so not show up in the list right away. So using the list of upcoming in ACTIVE Les me to believe I hadn't registered yet for one of my events. Because of this I registered again. Then both registrations showed up in the list. I've been fruitlessly contacting both this app as well as the race director to get one registration cancelled and refunded. So far it's been a week and no reply. Hope I'm not stuck paying double because of the lag in displaying my upcoming.

Aside from that, it's convenient that most every race can be registered here, even using my Rock N Roll Series Tour Pass. That was surprisingly nice and easy.

by Lilhab

The mobile app is good with looking like the actual website but the problem I have is some events show up on the website but not ACTIVE . I’m currently looking at a race I want to do on the website but cannot find on the mobile app. Would be great if each event had a reference number or at least an email button to send to friends to prevent this shortfall from preventing friends from missing an event.

by Highly Explosive

I like the fact you can register for all sorts of events and you'll be good togo. My only problem with ACTIVE is when you click on links from ACTIVE it doesn't really go anywhere. Jus stays loading and loading and nothing happens. Even when you review results.

by SmbaMom

I find ACTIVE useful when I know an event that exists but I'm always disappointed when I try to search for events. Like other said it is hard to filter out some of the miscellaneous for kids items. And I have kids who I would like to search for events for, for example use triathlons, but there is no way to do that easily on ACTIVE .

by Sushi-panda

ACTIVE has pretty nice and easy to use Search and Filter options. The profile section is great since it keeps your Completed races. My only issue is when I search for races, that not all appear to be listed.

by Allygfjkhgdeyoof

ACTIVE overall is great for finding races nearby, or in other cities you wish to run in. My only complaints are the virtual runs that are listed as actual races-they should remain in the virtual category. Also, I wish it included all races in that area, aside from those registered with this app. I'll go through ACTIVE and then go on another website to see which ones are not listed. It would be easier if it was all in one place

by Anahoy

The only complaints I have are,
1. virtual races are mixed in with actual races and
2. no way to separate races that are, family friendly and adult only, also
3. Wish there was a section that had multi-distance races (offers, 5k-10k-Half-Full-kids 1/2 mile etc)

by Wordlytraveler

I travel frequently through out the year and I love using ACTIVE to find local races no matter where I am. It only shows races that use this app, so it doesn't always show all the possible races in the area. It would be nice if it showed all races in the area but distinguished which ones you can register with this app.

by Lexmmed1942

I like ACTIVE for the most part Although it could be a lot smoother it seems a bit slow and buggy at times. Also they should try and capture more of the local races around still find it misses a few. Still I would recommend as it make the whole process of signing up for events simple.

by Natey82

Registration summary on mobile app not available with details that are available via website , for example race day transportation payment and race day pick up available via website, but not via mobile app

by Justsmiling

This is a great way to keep track of all my events. Just wish that all my races would be here, but since I can't figure out why some are not I can't complaint because it might very well be a user error.

by Mryerger

I downloaded ACTIVE to find local races. It let me do exactly that. Plus it did show the races I've completed that I registered for THROUGH this app, and linked me to the results. I'm about to use the couch to 5k training program they have on here too because I haven't run for a while and my wife's never done a 5k.