Contact 23andMe Support

by AppointedByGod

All my ancestry results were wrong…. My traits … my relatives … everything…. I can actually trace my family and where we come from and 23 and me was 100 % wrong. My results were as far fetched as telling someone from India they are not Indian but all their family is from Ireland… or telling someone from Ireland their parents , grandparents and great grandparents are all from west Africa… when I questioned a supervisor about my results they were not accountable, and had no logical explanation, I honestly believe 23 and me is a scam. It has a rating of 1 at the bbb better business bureau, and I wish I checked this before using. I do not recommend!! Save your money!!! Do not buy!! This is good for someone who doesn’t know anything about their relatives and will then believe anything that is told to them… not for someone who knows… they are either blatantly lying or making guesses… some may be correct but mine is absolutely wrong! You have a better chance doing Google searches or using Facebook to do ancestry searches and find relatives.

by Blah Blah32

This is not a bad review for the app, but for the entire system of 23andMe. I seem to be one of the unlucky few that has very little DNA to be sampled from my saliva. On both attempts to submit samples I expressly followed the directions; in fact I did it first thing in the morning after waking up. Not only did the first attempt take forever to actually get to the destination for testing, I had to wait forever to actually find out that it failed. And now with the second attempt I am completely discouraged with this entire experience. I was really looking forward to finding out more about myself through genetic testing, but it is not meant to be. Perhaps I will try through another competing service and actually find out if it’s my problem or theirs. I also find the lack of direct customer service contact through the app a huge disappointment, and can’t help to wonder if it’s because they want to put the blame on the participants instead of their services. I will take my refund and gladly not participate in any of their services again.

by Fayth S.

The past couple updates at 23andMe have increasingly made the ancestry information less accurate and less informative. With each new update, it seems that although we get more detailed genetic trait information (hair type, cilantro taste, etc.), the ancestry part of this genetic test that I actually paid for and wanted information on gets dumbed down to the point of only one country and ethnicity being shown and no other information exists that used to be available. Before these updates, my ancestry information was more accurate to what is known in our family history and even included some interesting possible other ancestry and now that part of my known ancestry plus all other data, except one, was erased.

23andMe has been making a lot of improvements in their genetic traits and medical information features and that’s great but if they also continued to make improvements on their ancestry feature and not dumb it down as a result, this ancestry/genetic test company would be great and I would highly recommend to others that are curious about their ancestry and genetic traits. As of right now, I definitely would not recommend the test for ancestry and would only recommend if you’re interested in seeing your genetic traits and health information.