Glovo: Food Delivery and more Reviews

First of all, app shows estimated delivery time and if there's a delay the time only changes without notice of delay. Estimated time of delivery is frequently unrealistically short and not possible hence the delay is frequent. There's no option to see location of restaurants, and therefore there's no way of telling if the estimated delivery time is even possible or you will have to wait until your food finally arrive cold. There is no option of leaving reviews and comments for restaurants, only thumbs up (like) or dislikes, and therefore the restaurants also don't have any feedback about customers reviews. The only option is to file complaint to this app customers service, which we all know is not so good,and they will maybe relay to restaurants. Frequently happens that you can see restaurants, search and pick your food only to get message that order is not accepted from restaurant because they're closed. If they're closed remove them from selection in app please. To summarize, lots and lots of places to improve. Realistically i use it because there's no other choice since they bought and crushed local "Donesi" service that didn't hadhave any of the above mentioned issues, when they were late you even got an apology message, small thing but makes you feel they actually care for the customers, unlike this app.

1. A bug in Glovo didn't let me see the order I had just made, so I thought that order didn't go through. Because of that, I had to make the same order again. After some minutes, the first order I made finally showed in Glovo as "ongoing order", so now I had two ongoing orders with exactly the same product. Clearly that was this app's fault, so I thought they would apologize and just cancel the first order; no big deal.
But then I contact them and they say they are going to charge me 0.90 USD as a cancellation fee, for something that was clearly their fault. I now think that the bug in Glovo was implemented on purpose, and this app is just trying new methods to overcharge their customers without their consent.
2. As others have mentioned, they ask for a picture of an official ID and one of your credit card. I hope they can reveal what technical measures they take to make sure they don't get hacked and those pictures don't get intercepted by third parties. I have used many American apps before and almost never have had to deal with that kind of requests.
3. On March 2019, they cancelled an order but still charged my credit card with the full amount. They haven't given me a full refund yet, one week after the incident.

I wish I could rate them lower. My first Account with these people was flagged for some reason. They wanted me to send my passport and my credit card information which seemed wrong. I stopped using Glovo . I tried again last night with a new account and that one was also flagged and I finally caved and sent my information as I was starving. After finally getting ‘verified’ my account was still locked- even though they said it wasn’t- I couldn’t place orders! I restarted Glovo and everything and even wrote back to them in their email and they just copied and pasted the email they sent previously telling me that my account was able to be used. Which it was not. I was finally able to order however the restaurant that I wanted to order from had closed during all this useless back and forth. Today I tried to place an order again only for them to tell me that my account had been locked YET AGAIN. When i contacted the support I told them the same thing happened to me last night. The bot pretending to be a person just sent me another email on what steps to take to verify my identity YET AGAIN. I rarely leave poor reviews but Glovo is annoying and I am deleting my account for good. 0/5 would not recommend

Even though I appreciate this app’s requirement of riders to submit receipts and its automatic recalculation of final cost, I’m tired of their customer service. I had many occasions, but I was fed up when the milk box packages I ordered from a supermarket came with 30+ cockroaches inside them. The problem with this app is that when products are wrong or low quality and you report, you are required to spend 30 minutes on live chat, dealing with a rude customer service representative, where you’re asked to provide details and photos, which they use to verify with producers while you’re told to wait online (if you close the chat, your request will be deleted). Then they have no solution and tell you to wait an additional few days or more until they decide if the products were so horrible or so wrong that you should be reimbursed. This is disrespectful of the customer’s time, beyond anything. I had a family of cockroaches come inside a this app box to my apartment, of which I sent photos, and they’re still taking a few days to evaluate if my problem is big enough for a refund. Deleting Glovo .

Was ordering food from two different location, so opened app choose correct location first than choose food and ordered, checked details and sew the location wasn’t correct so I texted customer support straight away and they said that order has to be canceled cos location is incorrect but they will charge me fully cos restaurant already started to make order , which is lie cos I texted them in a sec after my order!!! So they canceled my order, didn’t give money back! And customer support useless, it would be easily solved by calling to currier. Then I called currier by myself and he said he will bring but then after 20 minutes he called back and told he cant cos order is canceled!!!!

I have deleted Glovo after may issues with this app. Every order was late, and food often was cold and soggy. The final straw was the food being over half hour late, I watched from balcony the driver ring on our building buzzer and let him in. I waited and the food never arrived. The delivery driver got lost somehow inside our building (we are literally directly down the hall from the elevator, and despite always late, never had an issue with delivery driver getting lost). So, the delivery man cancels our order. Now things get worse, I contact this app customer service and tell the. I can see the driver outside my building, all they need to do is contact him to re-deliver - no way, they refuse and say it is not possible. Wait, it get worse. this app insists on charging me for the undelivered food. This despite literally over one hundred orders previously. After over an hour of arguing with 3 different customer service reps, they finally agree to refund my money, but tell me I will have to wait 6-8 weeks!!!! Never again this app, I hope all these one star ratings result in your bankruptcy.

Seems like there is a break down between when orders are made, sent to restaurants and assigned to couriers. My app was showing my order eternally 20 minutes away. After 45 minutes I reach out to customer service to be told it was in the way. Another 15 minutes go by an nothing - 20 minutes no courier assigned. They tell me the same thing so I ask who is coming and when, next answer is that they’ll call me, my app must not be up to date. I checked and it’s the latest version on Glovo store. So now they say that the restaurant was very busy and that was the reason for the delay. An hour and half later my food arrives. I asked the courier and he told me he was assigned the other 15 minutes prior and when he got the restaurant they told him the food had been sitting, ready and waiting for a while. So customer service is just lying to customers to cover up for a buggy app. I now had to reheat everything since it’s obviously cold.

Until they fix this, use Uber Eats or Hugo or any other food delivery app available instead.

I was charged on my account for an order I never made (I first noticed an order was charged when I checked my bank account), tried to contact them to get it refunded or taken off, but they kept saying it was cancelled by me and just not understanding that I never made the order at all. The reply for the order addressed me by the absolute wrong name (which I’m assuming is the person who actually ordered it so I’m also assuming my account was hacked). I keep getting the run around and being told to go to chat support (which doesn’t exist if you’re not ordering). In addition, Glovo glitches like crazy so I can’t review restaurants at the end either which I had also contacted them about (to which they also gave me 0 helpful responses to fix it). I’m over Glovo and their customer service. What use is answering quickly if you don’t resolve problems? They’re just out to take your money. Never using Glovo and service again unless they either become more helpful and fix their app and fix their security measures.

Don’t bother with this. I’m from the US and visiting Ukraine. I’d probably use this service every day, except my account was flagged at creation and said “contact customer support.” Well, there’s no way to do that! No phone number, email, nothing. I tried reaching out on Facebook only to be ignored. It’s been several days, my account remains locked, and I have yet to use the service.

UPDATE: emailing the given email address was ineffective. I was told they couldn’t verify my identity and credit card so I would need to send a picture of my credit card and passport 🤣 Are they serious?? I asked that my payment method just be switched to cash, so I could just pay in cash instead of using the credit card in question, but was told my account will still remain locked until I sent the requested documents. I went ahead and sent the passport with all numbers blocked out as well as the credit card, with all numbers blocked except the last 4. That’s all they should need to verify my identity. It’s been 3 days...no response!

This will be my first bad review ever but I’m so mad at what this app did today.
Made an order for over an hour and noticed the courier didn’t move for more than 30mins after it was updated he’s on the way. Called his number many times but didn’t get any response. I opened the chat help to complain about this and was asked to hold on while they confirm what the problem was. 5mins later mg order was cancelled and I was shocked cause at that time the supermarket already closed. Tried to chat with the rude customer care personnel again and boom..they lied! The courier lied I didn’t pick up but he never got here or called me cause my phone was with me all time. They kept on acting rude and asked me to pay 1,190 for an order that never got to me which was clearly not my fault.

So many times before I’ve placed orders and gotten the wrong items due to dumb couriers but never complained. Wish I could give zero rating. Deleting Glovo asap.

In comparison to Wolt, these company has awful service and Glovo is horrible. Most orders i place do not work and have to retry several times and Glovo always crashes.

Living in Georgia, I am simply trying to add a ranch dressing sauce from a pizza store in Gldani called Ronni’s pizza. You can’t even create a menu item on Glovo with sauces or like soy sauce extras.

Their motto is “order anything you want” but their app is horrible. If there is any issue with the address section, like special characters, it crashes Glovo e.g. “#7”. So many bugs on Glovo and they have never been fixed or addressed.

If you compare many restaurant menus in the same city from Wolt vs. this app, you can clearly see how this app is a very bad platform. They often don’t have pictures, and Glovo never loads them half of the time or better yet, I can’t even switch the language from Georgian to English anymore.

this app needs to setup automated integration testing and do more regression testing to fix a ton of software bugs. Secondly, they should compare their menu offering from restaurants because clearly, they offer a fraction of what other competitors offer.

Check this:
Ronnie’s Pizza (ranch item)

Glovo is constrained by not allowing a customized order, so i basically never use Glovo and my app crashes after trying to check out from my home address constantly.

Worst app ever, customer services is inexistent I used as option for Uber today I ordered from a restaurant and they send me a different order however after try several times to get help through Glovo there wasn’t any response for the so I reached out the restaurant and told me that the suggest the driver to confirm the order due the comments in the allergies section. So the dude just decided by himself that the order was right and “confirmed” that with the restaurant. To make it worst after no response from this app. So the lady in the restaurant also suggest me that I can order and select “anything” so they can take the order directly from the call and the driver just have to pick up... after 45m this app just cancelled the pick up... again I ask with the restaurant lady and told me that she don’t know why it was canceled. Until now there was no response from them. To be honest don’t waste your time with Glovo if you want to order food just use Uber.

Yes it’s true the delivery times are usually off by about 100%, but that you can get used to. But: about 9/10 deliveries I ever got were missing something, or a bunch of somethings — from things I just wanted, to things I basically needed.

They don’t just resend someone with the missing items. The process of asking for a refund (and when it’s just a couple dollars, is it worth wasting the time just in principle?) is bizarre and sloooww.

Orders are confirmed that are canceled an hour later — when you expected something to come, they tell you the store is closed, or doesn’t actually accept this app, or doesn’t have what it said they had. (Apparently it takes that long to find out a place effectively doesn’t exist.) If it’s closed, and it took you 15 minutes to add things to a cart in an app with pretty shaky UX, they don’t reorder when the place reopens. They can’t and won’t, dunno why.

Once they told me an order was canceled because there were too many items in the cart. They didn’t split it into separate orders, they didn’t do a darn thing. Somehow their very fixed limit doesn’t let you know (even before the order is confirmed): hey, this won’t work.

Use any other delivery app. Anything. Get a taxi and go shop even if you don’t know where — it’ll be less frustrating. It’s truly shocking how this service could still exist.

It started by my rider canceling the order and Glovo took 45min without getting any new rider, I couldn’t cancel my order just like that because there was a rider fee, even thought I didn’t had one, through customer support I canceled and asked if I could go to the this app shops directly and they said yes, I went there had my order put again on Glovo by the guy in the shop, and another shop got the order… the new rider had his phone off so I couldn’t speak with him and tell him about everything and that the address was 2 blocks away so I waited he called me at arrival told him what was going on, said ok but he had to tell support I said that’s fine and then the order was cancelled for wrong address even though I talked with the rider and they charged me the 11€ without giving me anything, waisting almost three hours in total. All they said was they were sorry I had a bad experience.

After having to wait for this app to deliver in my area i had a case where they took the full extend of the amount of the order just for cancelling the order after 2 seconds of placing it and stealing the whole amount of the order without stating that was the cancellation fee, it is imposible you charge me the full amount of preparation when the order was not prepare in 2 second with in the time i took me to cancel the order! Is impossible and is an abuse on there part to charge such of amount for canceling i Understand if I cancelled after 10 minutes in the order or if i have a couple $ of change fee but no way the whole amount of the order ! Is an abuse and is stealing with open hands is outrageous ! I do really dislike Glovo and services and more that don’t specify the amount of canceling fee and shield them selfs behind a foggy and no clear policy ! I hate Glovo and costumer service period!

this app was recommended to us as a way to have birthday gifts delivered to our daughter for her 21st birthday while she is studying abroad in Barcelona. Two days before the big day we placed 5 separate orders for flowers, candy and - most importantly - champagne for a 21st birthday toast. We scheduled all for delivery on the night of her birthday. The other deliveries arrived on time. 5 minutes after all deliveries were to have been made, the champagne order was cancelled by this app. They sent an email telling me they needed to verify payment and to send them copies of my Passport and a partial copy of my credit card before they could process the order. At this point it was too late to get the delivery made or find another service. No champagne toast. Customer service has been useless- they are telling me all of the orders are cancelled (even the delivered ones?) and just keep asking for my passport and credit card. Frustrating and disappointing.

Worst food app experience I’ve seen so far. I ordered food 1 hour and 30 minutes ago and on Glovo they were saying that the courier was on the way. After an hour I placed a complaints, I even chatted with the customer service guy and that he told he was going send me another courier. 10 minutes later still nothing changed 🤦🏾‍♂️ HORRIBLE CUSTOMER SERVICE. Very disappointed, never using this wacky app in my life again and you best believe that I’ll tell this thing to anyone ready to listen.

The two stars are for the fact that they have the widest selection of restaurants, and for the fact that you get the delivery person’s phone number as soon as they are assigned. Also the prime membership for free delivery is a great model for frequent users.

Here’s what can be improved:

- There is no favorites list, so in case you don’t know exactly what you want, you’re in for a lot of scrolling

- The closing/order cut off time of the restaurants is not shown so often you get an annoying ‘schedule for tomorrow’ message only when you’ve completed your order

- The restaurants are not obligated to upload pics of dishes (like in Wolt) and are allowed to post stock images, so often you’re ordering in the dark.

- There is no way to properly save your addresses. Glovo remembers your recent ones for a little while, but quickly forgets them and you have to retype everything

- The restaurants go offline during work hours very often, while they remain online on other apps (Wolt)

- The minimum order limit seems to be always increasing, and rather than just charging you the difference, there is a big penalty or even two sometimes (small order + delivery)

Completely disappointed. I made two orders and my account was cancelled. I requested support and was told my account was cancelled because I violated their policies. I requested what policy I violated, and they were unwilling to provide this information stating that it was privileged information. I just wanted to know what I did wrong in making two food orders. I requested contact information so I could find out what happened. I was told that the information could not be provided because they have the right to choose their own customers. They requested a photo copy of my credit card and ID Card to verify me, which I provided. They still cancelled my account. I just need food. I feel betrayed, taken advantage of for my personal information, scammed by taking my credit card information and photo ID.

I just want to know what policy I violated.

I’ve been developing mobile applications for 8 years and I can say without a doubt Glovo is extremely buggy and not user friendly. I’ve lost hours of time in frustration trying to get around the weird issues that occur. The final straw for me is that today I tried to make an order and after spending time filling out everything Glovo displayed an error saying ‘we found irregularities in your account, please contact us’. The method of contact is an email and they responded asking me for a photo id and credit card photo. I emailed them just a credit card photo explaining that for privacy reasons I won’t send a photo id but I received the same canned email in response asking for both. I’ve just emailed them a request to delete my account and all my information since the frustration isn’t worth it.

DONT TRUST this app WITH YOUR BANK CARD!!!
this app made two charges for the same order. They said the first was just a preauthorization, but it never came off the card. I’ve also never seen a charge like the second one, so I think the courier debited it manually because he didn’t know how to do his job. Support was all low level and had to rly on screenshots of my bank account because they had no way to see what was actually charged. I repeatedly requested to speak to a manager and they ignored me and started sending form letters about how sometimes it looks like there are two charges, but they will come off eventually (they never did). Now I have to file paperwork with my bank to reverse the second charge. TERRIBLE SERVICE!!!!
Edit: don’t be fooled by their response below. I’ve already been talking with their support for TWO WEEKS!!!!! Horrible support!

I used this app 4 times one time only was correct
Second time paid by credit card and I got an order of someone else when I talked to customer service they did nothing and I lost the amount paid by cc
Another time I ordered from mandarine quidar and I got a message that the order is delivered while I received nothing and nothing also from customer service they just said we only guarantee orders from
McDonald’s , last time was tonight when I ordered from McDonald’s and I waited 1 hour and a half with no response I contacted customer service and they promised to have the order as soon as possible after another 15 minutes I got the contact of the this app rep and I called him and here was the first chock that he said he is in McDonald’s and they don’t know anything about the order and he is trying to contact support and they don’t answer him as the order is not appearing in macdonalds while he can see it
5 minutes and I found the order canceled by this app
Shame on this service and this is my last time in my life to use this app again

Worst application and service so far, once i wanted to order the food but application didnt even work, i gave up trying. It came out that my order has been created and was delivering by the driver and i had no information about that. When driver arrived he told me that he could return the order and tell that you canceled it but then this app contacted and said that there was no way they were canceling it ( by that time i had ordered from the other application already) so i spend extra money for the food i didnt want. They couldnt even improve their own mistake and its embarassing. the second case was also application having problems with making orders so i contacted them through application but the employee was answering so slow that restaurant wasnt able to change the order anymore. I don't recommend this app to ANYONE

I am really disappointed because I have been using this app and recommended it for more than two or three months now. Had some technical problems of location but always have been resolved and everything was ok but today I was amazed because I asked for two this app and always courier because I send things to my clients (always paid the same fee Q12 for the courier service) so I can add to my product that Q12 fee and the third this app charged me Q23? More than double how come? So now they say it is not going to be a fee but is going to change. Very disappointing for me!

In Ecuador. At times, Glovo works well. Most of the time however, you are left waiting for hours. My order is often assigned to someone who is on the complete opposite side of my city. When I ask for something to be picked up from the supermarket, half the time it will say ‘the restaurant is preparing your order’ for an hour, before it is finally assigned to a driver. When the driver arrives at the grocery store, they still have to walk through and find all of my items, despite the fact that the ‘restaurant’ spent over an hour preparing it.

So basically I thought I was going to give five stars but what happened though is that I used it to order food 2 times, both times the order was accepted and as Glovo notifies me my order is going to be picked up I get a call and the order is cancelled. First time was the courrier and the 2nd time was from the call center of the company itself. In both times the excuse was the system is down in the restaurant. So I didn't buy it the 2nd time and called the restaurant and ordered the same order and it arrived just fine. So if you're gonna cancel I'd appreciate a liytle hobesty here, you can't just lie to your customers. However Glovo is more than fine interface is attractive and simple to use, responsive it works but without the service it's nothing. So one star for now.

So I usually don’t write reviews, but just wanted to write this coz I ordered something and paid online but the order got cancelled from
That place but my money got deducted and for a student it’s a huge deal even if it’s few bucks I mailed them and within few minutes. I got my money in my account. And the delivery is good and I get my food in proper condition every time, only one time I got my food not in a bad condition but my coke spilled but after that complain every time I get my food in the best condition. In love with Glovo coz the delivery is really cheap too❤️