I have deleted Glovo after may issues with this app. Every order was late, and food often was cold and soggy. The final straw was the food being over half hour late, I watched from balcony the driver ring on our building buzzer and let him in. I waited and the food never arrived. The delivery driver got lost somehow inside our building (we are literally directly down the hall from the elevator, and despite always late, never had an issue with delivery driver getting lost). So, the delivery man cancels our order. Now things get worse, I contact this app customer service and tell the. I can see the driver outside my building, all they need to do is contact him to re-deliver - no way, they refuse and say it is not possible. Wait, it get worse. this app insists on charging me for the undelivered food. This despite literally over one hundred orders previously. After over an hour of arguing with 3 different customer service reps, they finally agree to refund my money, but tell me I will have to wait 6-8 weeks!!!! Never again this app, I hope all these one star ratings result in your bankruptcy.