Contact Glovo Support

First of all, app shows estimated delivery time and if there's a delay the time only changes without notice of delay. Estimated time of delivery is frequently unrealistically short and not possible hence the delay is frequent. There's no option to see location of restaurants, and therefore there's no way of telling if the estimated delivery time is even possible or you will have to wait until your food finally arrive cold. There is no option of leaving reviews and comments for restaurants, only thumbs up (like) or dislikes, and therefore the restaurants also don't have any feedback about customers reviews. The only option is to file complaint to Glovo customers service, which we all know is not so good,and they will maybe relay to restaurants. Frequently happens that you can see restaurants, search and pick your food only to get message that order is not accepted from restaurant because they're closed. If they're closed remove them from selection in app please. To summarize, lots and lots of places to improve. Realistically i use it because there's no other choice since they bought and crushed local "Donesi" service that didn't hadhave any of the above mentioned issues, when they were late you even got an apology message, small thing but makes you feel they actually care for the customers, unlike Glovo.

1. A bug in the app didn't let me see the order I had just made, so I thought that order didn't go through. Because of that, I had to make the same order again. After some minutes, the first order I made finally showed in the app as "ongoing order", so now I had two ongoing orders with exactly the same product. Clearly that was Glovo's fault, so I thought they would apologize and just cancel the first order; no big deal. But then I contact them and they say they are going to charge me 0.90 USD as a cancellation fee, for something that was clearly their fault. I now think that the bug in the app was implemented on purpose, and Glovo is just trying new methods to overcharge their customers without their consent. 2. As others have mentioned, they ask for a picture of an official ID and one of your credit card. I hope they can reveal what technical measures they take to make sure they don't get hacked and those pictures don't get intercepted by third parties. I have used many American apps before and almost never have had to deal with that kind of requests. 3. On March 2019, they cancelled an order but still charged my credit card with the full amount. They haven't given me a full refund yet, one week after the incident.

I wish I could rate them lower. My first Account with these people was flagged for some reason. They wanted me to send my passport and my credit card information which seemed wrong. I stopped using the app. I tried again last night with a new account and that one was also flagged and I finally caved and sent my information as I was starving. After finally getting ‘verified’ my account was still locked- even though they said it wasn’t- I couldn’t place orders! I restarted the app and everything and even wrote back to them in their email and they just copied and pasted the email they sent previously telling me that my account was able to be used. Which it was not. I was finally able to order however the restaurant that I wanted to order from had closed during all this useless back and forth. Today I tried to place an order again only for them to tell me that my account had been locked YET AGAIN. When i contacted the support I told them the same thing happened to me last night. The bot pretending to be a person just sent me another email on what steps to take to verify my identity YET AGAIN. I rarely leave poor reviews but this app is annoying and I am deleting my account for good. 0/5 would not recommend