Seamless: Local Food Delivery Reviews

by BangMF

Seamless itself is eh at the very best. Recently I ordered from a restaurant this app had listed and they delivered my food an hour and 45 minutes past the delivery time. When I called the restaurant to ask what was going on, there was no hello or anything, someone immediately said “the driver is running late, your food will be there in 10 minutes”. Hmm ok which I told them if it is not here by then please cancel the order. Of course it doesn’t come within that time because why would it? I proceed to order from UberEats which gets to me in 20 minutes.

Now, when I contact this app about it they say they have to check with the restaurant to see if they’ll give me a refund...what??? They should be answering to you, it’s doubtful the restaurant is going to admit to anything being wrong. When I ask the agent if she thinks it’s right that it took 2 1/2 hours to have food delivered and still be charged full-price, she ignores me and proceeds to say they can offer me a credit...which then I also never get.

Save your time and use another app like UberEats or DoorDash - both are much as far as dining options.

by ManfromManhattan

I ordered my food from Chipotle in Brooklyn so I know that the food is good however I ordered a delivery through this app which by the way is also GrubHub just to make sure everyone knows they are they same company.
Anyway my food never showed up! They said it was left on he sidewalk in front of my building. The problem with this is it’s a massive building where hundreds of people live in not the best neighborhood in Brooklyn where pedestrians walk by every 2 seconds. The other problem is another tenant in my building also ordered Chipotle at the same exact time and his delivery was brought in to the building and left at our front desk where we have 24 hour around the clock security guards.
When I called this app the woman I talked to couldn’t hardly speak English and she had to repeat everything she said multiple times which made things even worse. Finally 2.5 hours after when my food was to arrive I ordered the same exact order and explained in detail to NEVER EVER leave food on the sidewalk IF I ever decide to order from them again.

by Sister.ray

To the developers… I do contact customer care every single update/time this happens. I rarely get a response. When will this stop?!?

The following is now true after every single update. Seamless will work for a week, they update it, then it will give an error while loading restaurants. Only loads a handful of restaurants. No more than that before I get an error. So basically I’m limited to searching within a quarter mile as I sort by distance. The latest update is not loading restaurants. It’s stops and says can’t load more... error. Customer service is of no help. They tell you the generic... delete and redownload Seamless . Keep doing it. Still doesn’t work. And why is it it that a restaurant gets labeled a “go-to” when I’ve only ordered there once? I see restaurants that had terrible food and I would never order from again come up as a go to? Says who?? Why? Why is this app deciding that for us? Why can’t we choose what our favorites are? Seamless keeps getting worse and worse. I’m sure grubhub is no better as they are the same company and my grubhub account was hacked. So forget them!!

by Move Around

I don’t know if my last review went through but I need people to know Seamless has gone downhill. I’ve been using it for years and my last few orders have had delivery problems. I know it’s not with the restaurants because I call the restaurants and they say drivers either don’t come or they take the food. I ordered food earlier today and it never came. I called the restaurant and they told me the driver that came to get my food and another person is all of a sudden MIA. They told me to call this app and told me they told the other guy to do the same. I call this app to get it resolved and they said the guy called me a couple of times (never got those calls btw) so they would only offer me 50% off my next order and not a refund. When I called the restaurant they said this app told the other guy the same thing. I essentially just paid $25 for this app to waste my time. This happened before and I ended up having to walk to the restaurant to get my food which kinda defeats the purpose of a delivery app. Screw Seamless. I’d rather pay the delivery fees from better apps and actually get my food than use this app again. You can keep your 50% off. I’m deleting Seamless .

by Michaelgold

I've been a this app customer since 2012. They've really gone downhill since the GrubHub merger. Here's what finally made me switch to their competitor. I ordered dinner from my go-to sushi spot in NYC. An hour passes, and the driver marked the food as delivered. But it wasn't delivered. I called the restaurant and they tell me: "Michael, the food was never picked up. It's still sitting here on the counter." this app support says they can't assign another driver since it's been marked as delivered, but they'll refund me and also refund the restaurant, and that I should just reorder. So, I do that, and another hour passes. And the same thing happens again! The driver marks the order as delivered, but there's no delivery. So, I call the restaurant again, and they say, "Michael, you're not going to believe this... this app assigned the same driver to the order and they marked it as delivered again... But they didn't pick it up." This time, after seamlesss support gives me the same exact speech about reordering the food, I ask to escalate the case. They promise they will and will get back to me ASAP. That was a month and a half ago. Haven't heard anything from them. It's plain and simple, they do not care about customers.

by Godoftakeout

It was laughable how poorly they treated me when i brought up that they had never sent me my promo codes after multiple people used my link to order food, how do i know they actually ordered? Because it was at my home my own sisters ordered food for our get together we were excited to continue to uses this app however I never got my end of the promotion when i reached out to see why. the fist two customer service agents left the chat midway & the third! wow was he the rudest ive possibly ever encountered he kept insisting Id need to first make a this app purchase. I didn’t understand this since i have been using this app since 2018 and showed him screenshots of my past orders and of my account email address which were ignored as he said “its your problem not ours” and continued to ignore me and my questions until he left the chat. I might actually reddit the transcripts because they are unbelievably rude! comically bad!

Apparently this is a reoccurring issue (not receiving promo codes) because when I brought it up in discussion and on twitter many have had the same experience.

I will never in the future use or suggest Seamless there are so many options for food deliver in New York so its no need to suffer bad customer service when something goes wrong.

by Cshashaty

The last few years Seamless and the subsequent service have been abysmal. First, their fees have increased in recent years, huge delivery fees, service fees all to try and steer you to their this app+ paid service. Second, 60% of our orders have issues either delivered beyond late, restaurants forge that deliveries were made when they haven’t been, orders don’t get fulfilled due to “system issues”, delivery drivers forget items, deliver drivers leave food outside even when the option for “contactless” is turned off, delivery drivers harass you with phone calls even though the delivery notes clearly state to deliver it to the door and ring up. Its constant and we constantly have to deal with customer service who gives false promises to escalate and give a measly $10 voucher that barely covers all of their fees and has a couple of day expiration. Not to mention these vouchers can’t be stacked with handful of other vouchers you receive from them for all of the issues you encounter. All in all I think it’s time to either start making orders direct to the restaurant (as it is always cheaper without this app fees), or look for another company that can do this service.

Overall, would not recommend.

by Jaymishelle

this app used to be my favorite third party app for food delivery. I would say in the past 2 years they’ve started to imitate certain fees and features that UBEREATS and DoorDash are famous for and I’m not sure why they would do that when they were one of the best in the first place. Before all the changes, only restaurants that used their own drivers were on Seamless . It was great because the tip went directly to the drivers and if there was an issue you could call the restaurant directly. Then they started hiring drivers themselves in order to accommodate places that normally didnt offer deliveries, but this came with tons of fees and parameters. If you ordered from KFC for example, there’d be a delivery fee, plus a service fee, small order fee, PLUS tax and tip! However, ordering from these types of places was a choice and therefore this app was still #1.

I don’t know why they decided to implement more changes but it’s absolutely shameful that y’all are charging service fees for ALL restaurants even if they DONT USE YOUR DRIVERS! How money hungry of you guys! I tried to place an order yesterday with and the service fee was $3.50! That’s ridiculous and so unnecessary. Y’all didn’t do that before and now for whatever reason to compete with other apps youre forcing yourself customers to pay EXTRA MONEY FOR NO REASON!

by ConfusedAndJustWantedHelp

I've used this app many times before and it's been great, but had a terrible experience today. I decided to try out ordering at a restaurant that uses a driver. I closed my eyes for a few minutes because I had a pounding headache but left my ringer on, knowing I'd get a call once he was here. Eventually I happened to check my phone, and saw there was one notification for this app that said my driver had been there for a couple of minutes but would only be there for a few more because he had been contacting me and waiting. I never received ANY calls or texts, I checked my call history, and when I tried calling him via Seamless it said there was a "connection problem". It let me text him as I was running downstairs, but he never answered. It finally let me call him and he said he had already left and was "too far away" to come back, even though it had only been a few minutes. I tried calling this app customer service to get a refund, but after explaining the situation, they could only offer me a "sorry" and a discount on my next order because apparently in their history it said he called me. There is nothing in my call history, he never contacted me. How is this my fault? I'm very upset with this app and would appreciate if someone would refund my order, otherwise I will be very wary of using this company for my deliveries in the future, as I cannot trust it. Thank you.

by AmmNotJamm

The usability on Seamless can be frustrating at times. Firstly I like the past orders section. However if I press on the name of restaurant it should bring me to the menu not to the last order I made. If I tap on the white card with the order details, then sure show me the last order I made. The expectation is that if I click on the name, I want to order something different from that restaurant.
The other use case is viewing the status of my order. I have no idea how to do this. It was not appearing under My this app. If I tap on the gear icon I also don’t see anything related. Eventually I had to rely on my email to figure out the status. Loading into Seamless now I see that “Your Order has been picked up” but I never saw any intermediate status (order received, order in the works, etc).
Additionally when I switched from delivery to pickup option, the tip section was impossible to toggle off without starting the whole process over.
Lastly, the Restaurant tab times out so often it’s frustrating to click on. However as this could be due to a number of factors that are beyond developer control like poor connectivity, I mention it last. But it’s still important as many people I know order food on their commute home, so they aren’t on the best wifi.

by Brovarika

I've had a recurring issue with this app, where several times the delivery person will call and I don't receive any call or notification until they've been waiting a very long time or have left.
Since the pandemic, I added "contact-free delivery," with instructions to text me. I do this out of safety and also because it speeds up the process so the delivery person doesn't have to wait for me to run downstairs and I don't have to worry about holding them up if I somehow don't receive their call.
Today, I received a text from Seamless saying they would be arriving soon (they were already delayed) but no call. Then ten minutes later, I receive another text from Seamless saying that they have been trying to contact me when I haven't received a call or a notification.
The delivery man was understandably very upset and walked off before I could explain. I feel bad that he was waiting in the rain, but I'm frustrated with this app for the constant issue with dropped calls and notifications, and the fact that he didn't know he could have left my food and texted me.

by Mx__j

this app used to be so reliable, decent delivery and if things went wrong, they would respond so fast and be so effective at resolving issues. Now, they hide their chat feature so it’s incredibly difficult to even find their customer service, and their service has been terrible lately. A little while ago I waited 3 hours for food that was never delivered, and this app offered no explanation for that issue. I know it was a this app issue because the driver was contacted and HAD the food, but did not deliver to me. I’m only rating here because I don’t want to give the poor restaurant a crappy review for this app’ fault for sending a bad delivery driver. The customer service was useless and offered me only discounts the “next time” I ordered, as if I would order again after that kind of delivery disaster. I gave this app a lot of chances, but after delivering my food consistently late (or not at all) for the past few months, I’ve stopped using Seamless entirely. I’d honestly pay more delivery fees to get food delivered directly from the restaurants themselves, than to suffer through this app’ inefficiencies and poor service.

by Metalhead732

We’ve been using this app for years now in the NYC area. We’ve never had problems with Seamless or ordering. There was a recent update that changed many features and it eliminated a lot of ones we were using. There are also new bugs.
Seamless no longer lets you filter by cuisine. That was a feature we used often and we are upset that it’s no longer an option. If you’re interested in ordering a certain type of food, why would you not keep the option to filter out everything else on a meal ordering app?
Also, ran into a bug where I was visiting another state and used this app to search for food. Then when I came back home and tried to search again, it would still show restaurants in another state. I’m not sure how to fix that and now I’m not even able to use Seamless to order locally. We’re pretty disappointed with what has happened to this app after being such a reliable app in the past. We might have to switch to something else now.

by Klarface

My usage with this app has gone down tremendously. Their system does not allow you to update your primary contact information according to the customer service representative I spoke to. Even if you do, it doesn’t register on their end. I changed my phone number a few months ago and even though my old number was deleted and updated, every time I order from a restaurant, they still have my old number on the order receipt. The delivery person is forced to contact this app, who then has to alert me via email (the delivery people never look at the delivery instructions to ring the buzzer for some reason). Meanwhile the delivery person is standing outside for 20 minutes, ignoring the delivery instructions to ring the doorbell. This happens every time. The customer service representative suggested I put the correct phone number in the delivery instructions, but how would that help if they don’t even look at that to begin with? this app needs to fix their programming issues or likely lose a lot of customers.

by Chipotbae

Unreliable. If you want to wait 2-3 hours for cold food, this is Seamless for you. If you want to wait 2-3 hours to have your order cancelled at the last minute because there are no drivers on the road this is ur spot. You will starve to death messing with Seamless. Crazy part is this app won’t even tell u or message u to know or provide a map so ur aware of what’s really going with ur order. 90% of the time the restaurant has the food ready but they don’t have enough delivery workers. The other 10% of the time restaurants delivering ur food to the wrong place or not delivering it at all but having it written in as delivered. this app does things in the wrong order, they should do driver first, order second instead they do it the other way around and then ur food left at the restaurant and both u and them mad at this app. DoorDash is my go to cause they have a map similar to the Uber map so you can see about how far your driver is, and they give you a small profile of ur dasher similar to the blurb on ur Uber driver. They match a driver first then let u order and if they don’t have drivers they tell u. Full transparency unlike this app who will hide it from you. They also have very cheap delivery rates and deliver reliably.

by J7394287

App works (although I would like to see a guarantee that “tips” are actually going to the delivery person).
Some fixes it could use: why is there a general search box, instead of dedicated boxes for location and restaurants/cuisine?
Seamless recognizes that I am not at my usual order location— but inexplicably adds the new location entered “near” the original location. (So when I am at home it searches for my work address as if it were a restaurant in the vicinity of my work address).
Seamless should also allow one tap to choose between a favorite restaurant or reorder at that restaurant. Defaulting to a reorder is not always preferred.
Last, all restaurant menus should all be entered by menu headings first (popular, appetizers, drinks, sides, etc) even when there are pictures there, and default to that after an item is placed in the bag. You shouldn’t have to scroll endlessly through a menu for each item.

by Boopdean

Sick and tired of all of extra fees now... (just received a response from seemless explaining the fees are necessary for me to have more options)
No seemless you have it wrong... seemless have you looked at what’s available to me.. nothing short of terrible. More money for poor quality food. Now restaurants are no longer using their own delivery people.. seemless outsources people to pick food up and deliver. Now the deliveries are lack luster! Seemless have you also not noticed I live in nyc??? Everyone lives in apartment buildings. Seemless do you know how many times the driving delivery people call me to come down to the street to pick my food up?? Almost every time! And I’m paying extra fees and a tip for this terrible service. Once again these fees don’t justify anything. I’d rather have less options, better quality and better service.

by Asia Shakur

Uhh, Seamless is great. I started using it cause I thought DoorDash was too expensive. However, while trying to order Taco Bell I noticed the $4 delivery fee, service fees costing more than taxes, and that big fat tip. I find it quite ridiculous that I’m paying $36 for something that will cost me $17 to go get myself. Why would I pay more in service fees than I’m paying my own country? There should be a service fee flat rate of like $1. I also don’t see why I’m paying a delivery fee that isn’t going to the driver. It’s not like this app is paying for my driver’s transportation. My drivers usually come on bikes or little mopeds. I know good and well y’all are not giving them that money. And if y’all aren’t doing the delivery yourself there’s no reason you should be paid for their work. Unless you are using that money specifically for them. That goes for this app, Taco Bell, or whoever needs to hear it. Sometimes I don’t have it on me to tip. Sometimes I don’t have the money. And the drivers are furious w that. So maybe they should be paid more? Enough so they don’t feel they’re living off of tips. Also, the Taco Bell items on this app are more expensive than they are on DoorDash. That’s weird!

by Altruisticpunisher

I just wish this app didn’t try to absolve themselves of any responsibility in the “help” section of Seamless , saying to please contact the restaurant for any issues. For future reference, once there is an issue, you better contact this app within 24 hours to have any chance of being refunded.

It doesn’t make sense that the restaurant is going to be able to refund your credit card for non-delivered food, all the statements are linked to this app. However I took the restaurant’s assurance that they would cancel the order on good faith. Heaven forbid you decide to wait to see if the credit card statement will clear because then you will be outside of the this app “24 hour query” window that allows you to dispute the order.

From the press it’s clear that these services are not profitable for the restaurants. The proprietors are probably tired of having to deal with people calling them about late food and other order issues because of discrepancies in this app’ estimated delivery times, or opening times.

by Lolareiland

I used to be one of this app’s bigger customers, ordering 5-7x a week. I’m done with them, extremely frustrated by repeated failure. Twice in a row, this app showed a restaurant to be open (not an odd time, like in the afternoon, for Lunch) and listed a delivery wait Time. I ordered and received a confirmation and a delivery time from this app. Then, nothing happened. No delivery, called the restaurant and there was no answer. Here’s the weird part - no refund was ever issued unless I called this app to register a complaint. Just not acceptable. Customer service gave me the lame explanation that the restaurant closed for the prior night and just didn’t turn off this app. Just ridiculous. So beware. Track your order carefully. Even call the restaurant. Better yet, use another service that doesn’t suffer from this amateur problem. I use caviar now. Done with this app, they have lost me.

by Zpad2

Customer service is horrible. Ordered over $150 worth of food that was never picked up by the driver. Had to go to the restaurant myself to pick it up. Seamless has no option to cancel. I called customer service and asked them to cancel the order since I was already at the restaurant. They put me on hold for 15 minutes to call the restaurant. When they came back to me, they said they spoke to “Robert” the manager and he never got the order. The manager standing next to me was not named Robert, and my order was in my hand. this app then confirmed that the address was correct and couldn’t offer an explanation. I asked them to cancel the order so I can pay directly, but the this app rep hung up. I later received a voicemail that she got disconnected and would call me back. She never called back and she never cancelled the order, and the driver got a $21 tip while never picking up my food. This business is not friendly and does not treat the customer right. And why should I tip in advance if I might get bad or NO service? Uninstalling and not looking back.

by Courtwend

The menu items are often wrong, doesn’t update when restaurants are closed, they say the order tracker function doesn’t work, the fees seem to be going up and the customer service is really so much worse than it used to be. The chat customer service function doesn’t always work either so you have to call in if you have an issue and that to a hot mess. I just had a wrong order -the help chat function didn’t work- so I called in and had to hold forever and they refused to even talk to the restaurant about sending a correct order and just wanted to refund the items- but then refunded the item but not the high fees attached. So I paid fees to get nothing I could eat. Especially offensive because they sent raw fish instead of the cooked fish I ordered and I am a cancer patient so it wasn’t even a preference thing. I literally dropped $15 on a side item of 2 small breakfast sausages after they “helped me”
While caviar is more expensive but they have more updated menus, images of all the items, they have delivery tracking that works, better client services

by Artsbarbie

Beware of seemless. I loved Seamless but started to have constant issues with their delivery. Two days ago I ordered the delivery, the driver drove with my order claiming she tried to contact me. I never received the order, never got a call, tried to contact a customer care agent, and they refused to give me a refund for my order that I never received. Instead gave coupons which I still had to spend money. I was robbed. Today I ordered and suddenly after an hour of waiting my order was cancelled without any explanation. So I tried ordering again, and the same happened where the delivery driver drove off with my food and reported it as delivered when I never received my food. I called a customer care agent and he gave me a refund and a coupon for this order. I spent over $50 today on seemless for nothing but a bunch of cancelled orders. It takes 10 days to get that money back in my bank account. People don’t have money to just waste. I’m 9 months pregnant and on bed rest. This company robs people of their money. I will never be using this delivery app again. They’re crooked.

by Beakerb82

Recent updates have really tanked the user experience. One, they got rid of menu categories. Try ordering from an NYC diner without it — ridiculous. Two, they removed delivery fee info from the main menu page so that you don’t see it until you’re about to check out and get hit with a $7.99 delivery charge — shady. At bare minimum they could put it in the restaurant’s About Info so that you don’t have to add a fake item and then go to your cart just to see how much the fee is.

These changes clearly weren’t made with the user in mind, so I’m guessing they thought they’d please restaurant owners by forcing users to spend more time looking at their menus and not ruling a place out based on how high the fee is. Instead it makes me more inclined to reorder from places I already know (or not order at all) and creates frustration that spills over from this app onto the restaurant, which is ultimately bad for their business, not just for this app. Hopefully they’ll reconsider these poor updates.

by Cachae7

I’ve been using Seemless/GrubHub for years and never had a problem- until the other night. In NYC this past Tuesday night it was raining. When the whether is bad you kinda expect a delay in food delivery, but this one took the case. No only did the delivery guy claim to have delivered my food, he refused to answer the phone for me And the restaurant he works for. After all the calling back and forth, it’s now 11 p.m. and I knew I wouldn’t be able to get such healthy food at such an hour. So I decided to re-order the food and went to the restaurant to pick it up and paid cash.
I told the restaurant to take the $$ for my order out of his pay to make sure He didn’t get away with it. At least I was reimbursed for the order I Never received.... who would think about doing such a thing?
Besides, it’s Not like he got into an accident, maybe skidding in the water because of the rain... (yes, that happened before), but at least I got my food from a restaurant I always order from, so I knew my delivery guy on that run... This was the 1st time I ordered from this deli, but I see I’ll have to pick up my food from now on from this one.
Otherwise, I love the convenience of ordering food <3.

by Kb3830

I ordered food at 6pm, got a confirmation and everything, ETA 7:02. No problem. I waited until 7:45pm - called the restaurant they said the food was picked up over 30 minutes ago. I live less than a mile from the restaurant. Shouldn’t take 45 minutes to find my house. There’s no way to contact the driver so I can’t call to help him find my house or check on my food or anything. My guess is he stole it. It’s now 8:30pm and still no sign of it. Now I’m supposed to call customer service and wait on hold for over 30 minutes to appeal my case and beg for a refund. Meanwhile I’m 8 weeks pregnant and so hungry I’m about to throw up while waiting for my food. Not to mention I have 6 other people who have been waiting at my house for over an hour to eat. Absolutely livid. I’m done with Seamless. DO NOT USE Seamless!!