simplehuman Reviews

by Iwouldbetheonlyhan

The worst user experience I have ever had. It alway takes me to a screen like advertisement but doesn’t allow me to keep browsing or checking my order until I close simplehuman and start it again. The other issue is that in my order list screen, if I click any order and back to the list, all items will be duplicated infinitely.

Last but not least, I like this app products but forcing user to download simplehuman in order to get Black Friday deal makes me feel uncomfortable.

by BrentBTX

Worst buying experience on an app ever. We tried 3-4 different cards but it claimed our address was wrong (that was when we could even get to that part because sometimes it wouldn’t leave the cc # screen after typing in). I then tried to use USPS website to get the longer zip, didn’t work. Only reason I put up with it was to help my mom. It took 2 hrs of this because sometimes it would drop stuff out of cart. Tried saving the info under profile, nope, tried logging into my moms account where she has stuff saved, nope info wasn’t there. Not to mention the times I had to shut down simplehuman to get to a different screen because it would get stuck on one screen. Won’t ever use again. Wow.

by Aalyxei

My mirror was working perfectly with simplehuman. I opened it today and it has apparently been redesigned and I was directed to use a different app instead. The new app is missing two important features of the old one. I cannot see the charge level of my mirror now, and I also cannot adjust the settings so that the light turns off automatically for any length of time past 30 seconds. The previous app allowed me to choose 1 minute, 5 minutes, and 10 minutes, on top of the options the new app has. I’ve enjoyed having this mirror but unless those features are added to the new app, I will not purchase from this company again.

by Ex Customer1

The application indicates that a valid U.S. shipping address is invalid despite the fact that 4 previous orders were sent to that exact same address. Due to this issue, it is impossible to order replacement items. Imagine that…..a most basic and simple address validation, based on a valid address that even the application finds and recommends accurately, was previously used for prior orders with no problem, immediately gets tagged as “invalid” and does NOT allow you to place an order! What a joke! Trash app!

by Cade89

Have someone on your team try to buy two 6 pouch selections of two different soaps in the same order. It seems to be impossible from simplehuman . There is no “cart” I can freely navigate to or add items to. I can only add items if it’s the default size, 2 pouches in this case. If I select 6, my only option is to buy immediately before selecting the next product. Did you really not test for just buying more than one thing? Seems like a pretty common use. I love the products, but simplehuman is bad.

by Lazyache

I am experiencing some bug where The cannot remove items from my shopping cart and check out. It seems to get stuck recalculating the total after I remove an item and i’m unable to check out with apple pay. Super frustrating. Also I can’t add bag liners to my order?! It had to be a separate transaction. And as others have mentioned the inability to sync my cart between simplehuman and the website despite requiring a login to even use the simplehuman doesn’t make sense.

Doing the black friday sale through simplehuman only is also hella sus.

by Angellove14

I like Simple Human products however, this site has horrible navigation! I tried ordering a few items for early Black Friday access and it wouldn’t even budge. Also, there is no log out access which leaves you wide open. I tried uninstalling and reinstalling simplehuman but the same thing keeps happening. Someone needs to fix these issues asap.

by Frozoloft

“By becoming a member, you agree to receive text messages and emails to get exclusive offers and early access to new products.” No I don’t agree, so you don’t need my phone number. I’ve never seen a company make you to agree to this before signing up. Maybe you can turn off in setting AFTER signing up but I wouldn’t know because I won’t join under these forced conditions. I’ve personally never seen a commercial app that mandated a phone number. You should really review your stance on this. I am sure I’m not the only one who feels this way. I bet you are losing more potential income with this practice than you would lose by removing the phone mandate. Missed opportunity. I would have loved to join.

by QueenoftheCasle

I have been trying to delete an item in my check out (cart but really no cart) so that I can purchase the other things I want and it won’t allow it. It’s almost as if it’s trying to make me purchase items I don’t want in order to get the ones I do want. So I can’t take advantage of the early access Black Friday Sale because it is only offered on the mobile app. Online & mobile app need to be linked. So shameful. Will be deleted!

by Sethfri

Apple Pay has been broken in simplehuman for over 4 months. Impossible to buy anything. I contacted this app customer support, and they just told me to try a different payment method. I’ve tried every card I own using Apple Pay, and none of them work!

I’ve contacted my bank, and they said it’s an issue with this app. this app just has no desire to fix this.

by NickiB1

My auto replenish was to ship. Said my card was expired and have been trying to remedy but can’t. My password isn’t working now so asked for “magic link” and also did “forgot password” and an email is never sent to me to do so. I checked my junk folder as well. simplehuman used to work fine for me. Not sure what happened to it but extremely frustrating

by DanaRodocker

Updated to the new app and it deleted the three different trash cans I had listed. It was much easier to find what bag size I needed by just opening simplehuman instead of having to go and look on the trash cans. It also deleted the bag sizes I had other then the one I have paused on auto-ship and the only way to add it back is to purchase it…but I don’t need new ones yet. Make it easier to access this info and simplehuman will be much better.

by Customer Serv

Received emails that if I downloaded simplehuman , I could get 30% off. Well, of course the item that I wanted was not marked as 30% off. The ad didn’t say 30% off some items, only. Very frustrating. There’s no point by buying now vs waiting a month from now to save up money for an expensive soap pump. I think this is deceptive advertising.

by CDTPWP

I tried multiple times to order through simplehuman yesterday. Finally gave up and went to the website. It kept telling me I had to update the delivery/shipping address (which I did several times although it was 100% correct).

by GabrielRSRocha

I’m a fan of the brand, and simplehuman is beautifully designed and seems to have phenomenal integration with Apple and Apple Pay, however, there are problems. My main issue with simplehuman is that you can’t add items to a shopping cart, because one doesn’t exist. If I wanted to buy multiple items at once, I would not be able to, I’d have to make several purchases. simplehuman also doesn’t synch up with the site, which would be helpful if I started a shopping cart with several items on the site and later decided to come back to that order on my phone, but again: simplehuman has no shopping cart. Another issue: my discounts/coupons do not seem to appear on simplehuman ; I currently have two and when I try to check out I have no option for that, nor are they automatically applied to my purchase. At this point I gave up and went back to the site, because simplehuman is nothing but a really pretty mobile catalog.

by Starr12398

Love simplehuman visually. The colors are great and it’s very clear to see. Look forward to this being more functional, but as others have mentioned before there’s no way to add different items to a shopping cart. I was looking for the absorbs pods starter pack which is not available on simplehuman as well. Thank you

by TeddySwolesevelt

simplehuman has little value, aside from a few narrow uses, like ordering more trash bags. Years ago, I ordered from this app from a different email address. Ever since, I’ve used another email address. All of my warranties are registered under the second address. It’s the only address I’ve logged in with or made any purchases with in over a year. But when I login to simplehuman , it requires a phone number. It associates my number with the old email address. I can’t login under my current account. Such a bizarre way to login. You can’t manage your account in simplehuman , so there’s no way to fix it. I just deleted simplehuman . Website works fine. simplehuman adds no value.

by Heyjoshsmith

I’ve received about 20+ notifications saying “Your order is on its way” which is obviously needed and some kind of software bug.

Overall, simplehuman is just okay. Haven’t found a reason to use this over the website.

by Jackayloo

simplehuman was very intuitive with nice and simple designs. It was very easy to buy products with Apple Pay or credit card and after logging in I could see my past orders. There are some inconsistencies with the interface where sometimes I can slide to go back and sometimes I am forced to press the button in the upper left, I wish both options would be available. Overall, I like the simplicity and it functions well enough for me for its intended purpose.

I have a discount that is applied online for me automatically but it is not applied in simplehuman . Also, when I scroll through the longer pages under “more” such as the Terms and Conditions, the bottom navigation bar disappears and I have to refresh simplehuman to see it again.

by Jamescs92

Recently installed simplehuman to order some replacement liners for my sensor can. The intuitive user interface made the process quick and easy

by Nardo-007

Just downloaded simplehuman to make ordering trash bags and soap refills easier. simplehuman is super easy to use. I love the liner section with the liner bubbles. Makes it very easy to navigate and see what product you need… Would recommend.

by Hdudwonebfidos

Being able to see the products in my kitchen is super helpful. We ended up getting the 58L based on how well the can looked and fit in the space we have In our kitchen. Really impressed with the overall experience.

by Mtl92620

simplehuman is simple to use and easy to navigate. Able to find the trash bags and hand soap that I need quickly. Very intuitive. Apple Pay option is nice to have. Order tracking is hassle free. Love the AR. Fun to use. Overall, nice app.

by Tamiv719

Intuitive, easy to shop and track my order. I like that auto refill liner option as well as Apple pay option. Overall good shopping experience.

by JYA 22

User friendly and efficient . Love that I could quick access and see the details of each products !

by Nasib1994

I downloaded simplehuman and I was very impressed by the user interface and the features! They made it very easy to purchase products and it has all the information you will need about your product and how to get it started and connected!

by EstherBabeee

The shopping catalog in simplehuman is simple to browse, I can easily find the products that I am interested in getting. The new VR feature also helps me place the products in my kitchen, very helpful. One-click purchase with ApplePay is also available which enables a smooth shopping experience.

by OliveJim

simplehuman works great! I especially love the augmented reality feature. I also like that you can now order more than just liners and soap but I wish you can add more than 1 item to your cart.

by Fan Of Simehuman

Great images, great product! App has been updated so has fixed some bugs. Simple functional and elegant.