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Last Updated on 2024-07-31 by simplehuman

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Common simplehuman Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot simplehuman app on iOS and Android devices. Solve all simplehuman app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

simplehuman iPhone Issues and Solutions

simplehuman iOS app crashes, not working, errors
simplehuman iOS app network issues
simplehuman on iOS has black/white screen

simplehuman Android App Issues and Solutions

simplehuman has errors/crashing/not working
simplehuman server network connectivity issues
simplehuman has black screen

simplehuman iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever simplehuman app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix simplehuman app crashes or not working on Iphone (iOS):

Close and restart the simplehuman app on iPhone
Update simplehuman app to the Latest Version for iOS
Uninstall and reinstall simplehuman iPhone app
Update your iPhone to the latest iOS version

Fix simplehuman on iPhone unable to connect to server/internet connection issues::

To resolve simplehuman network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix simplehuman black/white screen (blank screen) on iPhone:

Follow the simplehuman iOS app troubleshooting guide Here →

simplehuman Android App Issues and Solutions

Fix simplehuman not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent simplehuman app issues:

Force Stop the simplehuman App
1. On android, goto "Settings" » click simplehuman app. » click "Force Stop".

Update simplehuman to the latest version on PlayStore

Clear simplehuman App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "simplehuman app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch simplehuman.

Fix simplehuman unable to contact server/ simplehuman internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click simplehuman » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got simplehuman » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch simplehuman on android.

Solve simplehuman black/white screens issue on Android:

Follow the simplehuman android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at simplehuman, developers of simplehuman.

About this app

Shop our full product lineup including online-only exclusives. Activate auto-replenishment of custom liners and soap refills so you never run out. Using Augmented Reality (AR), see what products would look like anywhere in your home before you buy. Adjust, pause or cancel deliveries at any time - with no commitments.