Help Desk app not working? crashes or has problems?

Help Desk Status

Published by almaviva spa

In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei
settori Mobile e Service Desk Management. Affiancandosi al sistema di ticketing
tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di
aprire, gestire e monitorare i propri Ticket in mobilità.

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Common Help Desk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Help Desk app on iOS and Android devices. Solve all Help Desk app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Help Desk iPhone Issues and Solutions

Help Desk iOS app crashes, not working, errors
Help Desk iOS app network issues
Help Desk on iOS has black/white screen

Help Desk Android App Issues and Solutions

Help Desk has errors/crashing/not working
Help Desk server network connectivity issues
Help Desk has black screen

Help Desk iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Help Desk app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Help Desk app crashes or not working on Iphone (iOS):

Close and restart the Help Desk app on iPhone
Update Help Desk app to the Latest Version for iOS
Uninstall and reinstall Help Desk iPhone app
Update your iPhone to the latest iOS version

Fix Help Desk on iPhone unable to connect to server/internet connection issues::

To resolve Help Desk network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Help Desk black/white screen (blank screen) on iPhone:

Follow the Help Desk iOS app troubleshooting guide Here →

Help Desk Android App Issues and Solutions

Fix Help Desk not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Help Desk app issues:

Force Stop the Help Desk App
1. On android, goto "Settings" » click Help Desk app. » click "Force Stop".

Update Help Desk to the latest version on PlayStore

Clear Help Desk App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Help Desk app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Help Desk.

Fix Help Desk unable to contact server/ Help Desk internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Help Desk » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Help Desk » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Help Desk on android.

Solve Help Desk black/white screens issue on Android:

Follow the Help Desk android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at almaviva spa, developers of Help Desk.

Verified email

Contact e-Mail: [email protected]

80% Contact Match

Developer: ManageEngine

E-Mail: [email protected]

Website: Visit Help Desk Website

About this app

Il Gruppo AlmavivA è il leader italiano nell’Information & Communication Technology, possiede una consolidata esperienza e una profonda conoscenza dei diversi settori di mercato, pubblico e privato. Affiancandosi al sistema di ticketing tradizionale accessibile da Web, l'applicazione consente ai clienti AlmavivA di aprire, gestire e monitorare i propri Ticket in mobilità. Il Gruppo AlmavivA opera a livello globale con 38 sedi in Italia, 16 all'estero e 32. 500 persone, è presente anche in Brasile, Tunisia e Cina. Tutti i feedback che contribuiscono a migliorare questa App sono graditi: per qualunque segnalazione si prega di aprire un Ticket attraverso l’applicazione o inviare una mail a this app@almaviva. In “AlmavivA Mobile Help Desk” c’è tutta la competenza AlmavivA nei settori Mobile e Service Desk Management. L’offerta del Gruppo AlmavivA comprende servizi ICT e soluzioni basate su Cloud Computing, outsourcing di servizi CRM che utilizzano tecnologie innovative in grado di assicurare l'eccellenza nel CRM 3. 0 e soluzioni Big Data & Advanced Analytics per la gestione e la valorizzazione delle informazioni.