Wawa Reviews

by Excellent714

This is one of those nasty apps that requires you to sign in or create an account with an email that doesn’t work on an iPhone. But they do get your telephone number all your other email addresses all your information and then all about you and then you can’t get the confirmation email to actually complete the sign-up.
This is as much Apple‘s fault on my iPhone as it is this app. Apple makes it impossible to get any kind of email on my phone except their email and iCloud. However that’s not an option to sign in with Wawa. It does say you can make an ID with your Apple ID but your Apple ID can’t use the telephone number on your iPhone Apple is one of the most obnoxious companies I’ve ever dealt with and apparently this app goes along with that sell I will not be using this app or going to their stores in the future. Too bad because they have good stuff that would’ve been nice to order but when they make it this infuriating and impossible to use it’s just not worth it.

by Mikeymta

Love the fact that app has been telling me that I have a notification for the past 3 months and when I go into Wawa there is nothing there. How do I get rid of this NON NOTIFICATION ? It’s annoying that it’s showing something that is not there. I’ve tried deleting and reinstalling Wawa 3 times already. Anybody know what to do UPDATE Ok I’ve done 2 app updates that you have pushed out and I still have this notification badge. Does your customer support even read these reviews ? Looks like I will just be deleting Wawa cause there is NO SUPPORT if you have any problems ! Still have the notification that I CANT find anywhere on Wawa . I was told by whoever looks at these reviews that I need to go around pressing everything that I can. REALLY ? That’s the best tech advice you can offer ! WHO THE F?!& does your tech support ? It is horrible ! OK NOW IVE DONE ANOTHER UPDATE TO 6.1.7 AND Wawa IS STILL TELLING ME THAT I HAVE THE SAME NOTIFICATION ! I’VE DELETED AND REINSTALLED x2 … SIGNED OUT & BACK IN x2 , PRESSED EVERY BUTTON I COULD IN Wawa BUT ITS STILL THERE ! WHO’S DOING Wawa DEVELOPMENT ? MY 7 Y/O COUSIN DOES BETTER WORK IN HER COLORING BOOK ! ITS HORRIBLE !

by Alesssound

Several complaints about Wawa and delivery service. When trying to ordering for delivery, basic snacks are not available, like Cheetos, Doritos, etc, that’s what I mean by basic. So it’s not like they don’t have it available…Sometimes I have decided to go and there’s 20 bags sitting in the shelf, they don’t make the product available to order which is ridiculous.
When I have decided to order for delivery which is through Doordash, they never check they have your complete order, there’s been at least 3 times that I’ve gotten missed items. I’ve called this app these 3 times and they reimburse your money but not the delivery fee. It keeps happening because they don’t do anything about it!! Either employees at this app don’t put all your items in the bad or the DD driver steals food from your bag…it doesn’t matter, they don’t do anything but say “sorry for the inconvenience and no, we don’t reimburse your delivery fee” I don’t care if it’s a doordash issue, this app takes the money from me and through this process they never mention DD as the delivery service until you receive a text from DD.
Such a frustrating experience that even if it’s late I’ll go to the store, ever using this service again until they first about it. Hire better developers and care about the service your offering.

by Dizzle52

I love this app and I eat there all the time. Wawa is trash though and I have contacted sustainer support about it many times and they never help. When you try to order online a lot of the time it will day they are out of stock of an item and then you go to that store and they are not out of stock of that item. Also the nutrition calculator is extremely confusing and hard to use. It used to be easy and now they changed it to make it hard. And lastly, I loaded $30 into my account and then Wawa messed up and I reopened it and my $30 I loaded was gone. I checked my bank account and the money was charged from my debit card and it never went back into my this app account. I have reached out to customer service multiple times about this and they just do not respond and they is no customer service phone number. You can only y them through the web. this app, please get your act together with your app. Your stores are awesome. Just make your app as good as the actual stores with customer service and everything.

by Easy Peesy

DON’T WASTE YOUR TIME!

HERE COMES ROYAL FARMS!!! ROYAL FARMS IS GOING TO BLOW this app OUR OF THE WATER!!! If they keep this up! Not only has Wawa been slacking, but their employee hiring in stores has been getting worse and worse!!!!

The only thing that you will accomplish by trying to use Wawa, is your blood pressure reaching record breaking heights. All the money this app wastes on advertising for this pathetic app and it doesn’t even work... maybe this app should focus on building an app that actually works before blasting advertisements all over in regards to their new app. Or maybe they should take a closer look at whoever is in charge of the department that oversees, manages, builds Wawa , because clearly they are terrible at hiring employees. Seems like the idiot in charge, hired a bunch of 2 year olds that don’t even know what technology is. If I were this app, I’d clean the house of that entire department, and focus on hiring quality employees who can build, run and maintain a productive app. All the money this app has, and they can’t put together a decent tech team to build an app that actually works. As popular as this app is, and their app is slower than the Slowski’s Family on the Xfinity Commercials. Dial up internet from the early 2000’s is faster than the this app app.

by Frustratedggg

I love the store but hate Wawa . It doesn’t really do any of the things others food apps like chick fil a or Panera bread does. First, you can’t pay for purchases with a credit card you have to bury a gift card. It took me two days to get that part of Wawa to work. Not sure why you have to use gift cards with Wawa but I suspect it was easier for developers. Second, with other mobile orders you pay with the card and simply pick up your order. Not with this system. You still have to get on line. So there is no value or convenience to using Wawa . Who developed Wawa? To top it off the people at the register couldn’t get the reader to scan my app so I had to type in the 10 digit gift card number. I’m thinking I could have used my card at the register and saved the time and hassle of using Wawa and standing in line. As far as I’m concerned, Wawa is a total failure tray adds no value except rewards that frankly aren’t worth the hassle. I was totally surprised that a company like this app would put out such a poor app. I think it must be a high school project gone bad.

by Justin Heuer

Every time there is an update, Wawa forgets my user id and password and has me sign on again. I can’t tell you how many times I’ve have to reset my password because who remembers passwords. And of course Wawa isn’t sophisticated enough to remember who I am on my phone that has Wawa , but they know if you’ve used a password before and I’ve got to come up with a new one. With the introduction of Face ID, Touch ID, password key chains, etc. there shouldn’t be a need to remember passwords. Wawa doesn’t utilize any of these things. On top of all that Wawa contains your this app rewards ID card, and it can’t be put in your digital wallet. So if Wawa doesn’t let you sign in, you can’t get your rewards points AND any of their advertised rewards members discounts.

Once Wawa does work, it does what it’s advertised to do. You can order sandwiches, drinks, etc. But only if Wawa works. So yeah, 1 star. It’s useless unless you can sign in, which I can’t. Again. Because it’s 5th sunday in a row that I can’t sign in when I’m in the this app line.

But the blended coffee drinks taste nice.

by Joannahhh

I LOVE this app but I do not love Wawa . In order to sign in using FaceID I have to open Wawa , go to the regular sign in (which won’t work even though I have the correct password), then close Wawa and the FaceID option is available. I lost 2 rewards when I downloaded latest update, the food ordering options on Wawa do not match what is actually in stock at the store so I don’t ever use that option, after being burned a few times, even though I would love to, plus it’s also buggy at times with choosing a location to order from, it goes into an endless loop of selecting the location and trying to load the menu. Wawa needs to be just as enjoyable as the this app stores are, please fix these things!! I’ll change my review to 5 stars as soon as Wawa is usable. I do love the rewards but notifications for those special limited time rewards should pop up, because I’ve probably missed a few, just based on the amount I’ve seen and used.

by Ebaltimore

Wawa works better since the new update. I’m not getting randomly kicked anymore and it’s easier to reload gift cards. There are little problems, like I’ve paid extra to get avocado spread added to my sandwich and I’ll get there are they’ll be out of avocado. Caramelized onions are available on Wawa but if you order in-store it’s not an option (as of last week). Or something won’t be available on Wawa but when you get to the store it is available. Small things like this that could pretty much happen anywhere.

Two serious problems with Wawa . First, you can’t use rewards when you pay in Wawa . Only if you pay in store. If this is a function, I’m pretty tech-savvy and I haven’t figured it out so it should be made easier. My main problem with Wawa is they don’t start making your order until you get to the store. What in the world is the point of that??? The entire reason for online ordering is so it’s ready when you get there and you can skip any wait at the store. If I order 20 minutes early, why am I waiting another 10-15 minutes when I get there?? Ordering on Wawa and waiting for your food takes the exact same amount of time as ordering in store. So basically the only convenience of Wawa is it stores your gift card so you don’t need the actual card.

by Almightyfranko

I don’t usually do reviews but I’m just fed up because Wawa can really have potential! First of all, i don’t know why it just doesn’t stay logged on? Every time it logs off or I decide to order from this app I have to put my email and password again. And guess what ? It says my credentials are wrong when I know for a fact is right. So I have to reset my email all over and all over again it’s getting really frustrating because when I’m in the mood for some lunch I want it right then and there and it’s just makes me go else where. I don’t know if it’s just me that it keeps happening too but Wawa should just stay logged on until you YOUR self log out of it. And I don’t understand how it keeps saying my password is wrong no matter how many tries I put it. The whole process of “forgetting and reset password” is not really much work but cmon now to do it every time Wawa logs off ?? I hope you guys can fix this or at least have the facial recognition log in the future. Like another reviewer said you guy are a big and growing company! Should definitely be up on date with app development.

by Chit In A Box

So I just had a store open near me, the line was long so I figured I’d try mobile order. I went to create my account using Facebook. Filled out all verified with Facebook and was brought back to the main screen. Thought huh, that was weird so I tried it twice more with the same result. Then I decided to just try to login with the credentials I set just to see and got a message that said account not verified. As a person with 10+ years in the web development and app development world I read that message loud and clear, check my email...surprise (4) emails waiting for me. (1) to verify my account and three others about a reward account. Success I logged in. Now on to adding a gift card to my account. Clicked add new gift card, yay, added payment type, cool tried to add funds....FAIL. Couldn’t add funds. I know the card was good as I went into the store and paid with the same card for cold cooler pre-made items, didn’t get to enjoy a fresh made sandwich, but guys really? Come on? You are an great rapidly growing company with lots of successful endeavors in your future time to grow your tech side and get some good UI/UX people on your staff.

by Sarahh30

I’ve never left a review before. I’ve had problems with the this app app and my rewards card for a few years. Various times I’ve contacted the customer service department via email and received the usual form response. But since it’s always logging me out or not recognizing I decided to check my settings. It DELETED my rewards card! It recognize my email but said there was no card associated with me. The money on the card and the rewards disappeared. My son had the exact same thing happen! Two weeks ago I asked him if he wanted to use his rewards card and he told me that his rewards card disappeared and he doesn’t use Wawa anymore. I don’t know if their developers even read these reviews or how to reach out to them but my son is not using this app anymore and now I’m not either. There’s only one person left in the house who still has a working app. I find it odd that I only began to have problems when I got a new iPhone 11. My son as well. The person in the house who has no trouble has an iPhone 8. We are surrounded by this app‘s and it’s a shame because they won’t be getting our business.

by Sub Me Out Coach

this app - boo! And that’s not for Halloween. You just messed up Wawa for your most loyal customers who were early adopters of Wawa !!!! I had Wawa since it’s inception, loaded a gift card and continually reloaded it automatically. Now the new app makes me get the cashier to scan Wawa twice instead of once. Before the update, I showed my phone to the cashier, they scanned, and I’m done (I got rewards points and paid for my items all in one shot).
Now with the “update”, I have to show them my rewards barcode, they scan, I select my gift card on the phone , they scan again.
Seems like you just made the process twice as long! That’s not an improvement for your long term customers. I understand that you wanted new customers to be able to get rewards without getting a gift card, but you just did that at the expense of your most loyal customers/advocates. That’s a big Mis-step for a customer focused organization.

by DJ Megahertz

I don’t know how else to say this, but the inability to pay for a mobile order online is a showstopper for me. It’s bad enough that you can’t place your order ahead of time without arriving within 500 feet of a store, it is even worse when you have to wait 10 minutes in line to pay for it. Yes sometimes it is that long!
Also, the restriction needs to be changed for regular customers that show trending successful purchases instead of penalizing them by having to wait.
Or how about rewarding your customers by lifting restrictions after a certain amount of successful purchases? I mean I totally understand the thought process of the restriction, but good values customers need to be rewarded.
After four days in a row of having to wait to pay and wait for my order, I am now back to Dunkin’ Donuts where I can order and pay in advance!
I will be back once these two items are fixed.

by Ynnf

This is so frustrating... Last time it stopped working before I tried to pay with it. No big deal, took me about 15min to uninstall, reinstall, reset the password, etc. After that it’s getting better and working smoothly till just now. Thank you for that smooth part :D
Back to just now. I had a reward expiring tomorrow that I was trying to use. I opened Wawa before entering the store, everything seems fine, until I get my drink and tap the “redeem.” Nothing happened. Wait, tap again, close at background, reopen, uninstall, reinstall... Well I had to ask my friend to pay the drink eventually because I didn’t have my wallet. I couldn’t even sign in now without any error message :(
I’ll try it later again and hopefully it’ll work again and I’ll change this rating. (Not that it will affect the overall rating that much, but this seems like a way for feedbacks.)

by Kikismumms

I used to use Wawa all the time and it worked well. Since the last several updates it has fallen apart. Problems started with my card balance not updating when I would use or reload it so I never knew what the balance was. This was accompanied by the transactions not updating as well.
I contacted them and their best advice was to delete Wawa and reinstall it. I hadn’t done that yet because I was afraid I’d lose my balance and couldn’t find the old card to be able to re-enter the whole number.
Well I found the card today and now it wants me to sign in with my password but it won’t take the password, doesn’t say it’s wrong, but won’t sign me in either.
Also the new initial screen (cup of this app coffee in the snow- wish I could get one) hangs so long you almost give up waiting.
Stop being too fancy for your programmers capabilities and go back to what worked. Royal Farms is starting to look good.

by JeremyDeal

First off I always ask for this app gift cards as gifts, so I always have at least two or three at a time in my app. My biggest prob with this rewards app is the gift card balance doesn't update in Wawa unless I go in and click manage on a card then click the refresh button! I have to do this for each card separately then it finally updates each cards balance. Terribly inefficient.

This means every time I walk into the store to buy something at the register the line of people behind me have to wait for me to find a card that actually has a balance on it. Frustrating for me and for them!

I understand the balance might not immediately reflect a purchase I just made, but still hasn't updated when I check it a week later??? For the love of God you've had several updates to your app, fix the Gift Card balance bug!

by Wawa Obsessed

From its glorious handcrafted Hoagies, to its crisp and refreshing iced teas, this app has something to please even the most refined palates. Be sure to get there early in the day to enjoy one of their delicious fresh baked pretzels as they are sure to sell out. They have freshly brewed hot coffee, in a variety of roasts, with a station to customize it just the way you like it. You're going to love their coffee so much you're going to want to make it at home, so grab a bag of coffee to take home while you're there. In a rush? Grab one of their many hot sizzli sandwiches or a bite to eat from their to go case. Be sure to download Wawa to maximize your this app experience and get rewarded for everything you're going to enjoy at this app!

by Beckss94

I’ve got to admit, I genuinely love Wawa, so thanks to the Devs! I recently moved to an area where the closest this app is a 2 minute drive, so needless to say, I’m there pretty often. It’s super user friendly and there are a few features on Wawa that just really do it for me 😌. What I love most about Wawa is the ability to see all of the SAME options in-app as the ones offered in the store, really making it easy to find what I want to order. As any good consumer app should have, it has a wallet that you can manage your credit cards, gift cards, and store card(s) so I can prepay as I please. That in itself is always a plus. And my final fave is, that it keeps track of all your transactions (provided you had your this app rewards card scanned at checkout) so that you can see what items you do and don’t earn points on. The rewards are decent (free stuff, combo deals and $2 off promos) and I like seeing the progress bar as I earn towards my next set of rewards.

Only suggestion would be that in the future Wawa incorporates their new Delivery option so that I don’t have to go to another App like DD.

by Mandie25

I visit this app semi-regularly, and because my daily life takes me back and forth between Philly and the Malvern area, I have five stores that I frequent. If I’m reading the store locator map correctly, I visit stores 97, 125 and 21 near where I live and the stores 205 and 8091 (this new one is super nice!!) near where I work. During other travels, I’ve also visited the stores 270 and 191 on a less frequent basis. I have always had great experiences at all of these stores. The stores are clean, the food is always just how I wanted it, the coffee is perfect and the staff is always friendly, polite and helpful. The only time I was ever sad that my favorite coffee was all out, a staff member noticed and made a new pot just for me and then made sure I got my coffee for free for having to wait. I didn’t mind having to wait at all, especially since it was late afternoon and I was on the way home from work anyway, but getting free coffee for it definitely made my night. I wish now that I could remember which store that was, but all of the ones I visit are pretty awesome.

Keep up the good work, this app!

by T-Lady In Philly

I've had many apps and this, by far is the worse!! Let me count the ways: 1. The least dollar amount that can be added is $15 (Dunkin' Donuts; Starbucks - $10!); 2. They give you free "stuff" when you join. However, they are not specific of EXACTLY what is free (free coffee - it doesn't say hot ONLY-not iced from the machine-not at the "custom" counter!! Check out person didn't know, tried to scan it, then told me I had to pay but bc she scanned, I lost the free coffee!); 3. Wawa does not automatically update your balance on the spot. (A friend thought she had enough money but apparently behind the scenes this app knew the balance and caused slight embarrassment at the register as she had no cash with her); 4. Wawa does not auto recognize offers from the payment screen. (You have "jump" between screens at check out for the offers and then go to pay!! this app's wifi is NOT that good - and nothing more needs to be said about that)!!! As a matter of fact nothing more needs to be said-period!!!!!

by Rybo85

A couple things I’ve noticed through testing that this app hasn’t made too clear in the latest app update notes.
1. If you pay directly with your this app gift card either via mobile order or via a scan at the cash register, you do NOT need to scan your rewards card. The gift card scan alone automatically counts the reward dollars. You only need to scan your rewards card separately first, if you are NOT paying with a this app gift card.
2. For me at least, the rewards balance total is not updating instantly, but it does eventually update after a little while. If you immediately check your rewards balance after a store visit and find that it hasn’t updated, check again in like an hour.

Other than that, I like Wawa for the most part. Please allow for funding a gift card via Apple Pay and paying for a mobile order directly via Apple Pay (while still counting the rewards dollars).