Panda Express Reviews

Panda Express Reviews

Published by on 2021-06-03

Looking to satisfy your Orange Chicken craving? Order your favorite Panda dish
on the fly for dine-in, take out or delivery! Order your food at your own pace
and we’ll scoop it hot and fresh in the store. Easily find a location,
create your meal and order in minutes. Not ready to pick...



Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Panda Express Reviews


  • By

    Poorly designed and nonfunctional

    This app has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in this app are nonsensical and absurd. I have to force quit the app then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. This app has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.





  • By

    Good app, but they still get your order wrong.

    The app is fast, responsive, and easy to use. Placing an order is simple and easy, and there are pictures of the food for those that prefer not to read. After ordering you are given a time it will be ready for pick up. When you get to the store, you just walk right up to the register and tell them your name, then they hand you the food and you can walk right out. It’s very streamlined, but the lack of Apple Pay as an option is disappointing. The whole order is printed out on the receipt with all the details. However, despite the order being clearly printed out, exactly as I order it, they still tend to get the order wrong. When I pick it up it’s packed up in plastic bags that are tied off making it too time consuming and awkward to unpack all the bags and check everything to see if the order is right. The app loses a star for not accepting Apple Pay. The lack of attention to detail by restaurant staff has nothing to do with the app, I just wanted to bring it up since it’s not usually an issue when ordering inside the restaurant.


  • By

    I Love Our Panda Express

    I can’t say how much I love our Panda Express. The employees are always pleasant and kind. My only negative is not for our store but for the corporate office. Please expand our Panda Express they deserve more. Get them a Flag Store, same area but a flag store. This property generates a lot of business for you so you can do this. Also do not change the management there she’s ( sorry I don’t know her name at this time, just can’t think of it, apologies) always on top of everything in that store. So happy to have that store there please don’t lose the quality. Thank you for listening to my rant.


  • By

    Skip this app/ just wait in line

    I mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip the app and wait in line .


  • By

    An Oasis in the West Valley

    I recently moved from the Bay Area to Modesto - and eventual bought a home in Newman. I love my new home and Newman - but by the 2nd week of living in Newman - I realized that there were NO restaurants here in the West Valley that serve any Asiatic Cuisine! I panicked and went through Sushi and Kimchee withdrawals for 6 weeks / until I stumbled upon this Asiatic Oasis in this Burger-centric Desert that I now call home. I historically order Pickup via the App - and in each and every ordering episode - they get it RIGHT - they have READY ON-TIME - and the quality is ALWAYS consistent - and best of all you get your monies worth!!! So thank you again Panda Express Patterson - your effort’s in delivering healthy and delicious food - that is both pleasing to the eyes and the palette.


  • By

    Waiting. Waiting. Waiting.

    At the Lima rd restaurant in Fort Wayne Indiana as I write this review. My confirmed order was supposed to be ready for a 6:10 pm pickup. I arrived at 6:11. Took 6 minutes for anyone to acknowledge me even though I was the only one in the Online Ordering pickup line. When I finally got waited on, my online order wasn’t found. I was told it wasn’t their fault and I needed to produce a receipt. After retrieving my phone from my car, I returned to the Online Ordering line. Again, waited over five minutes without any staff (including the cashier) acknowledging my presence. I finally asked the cashier if she could check on my order. She fetched another employee. I showed him my phone order and he did fill the order. Ended up waiting a total of 25 minutes after my scheduled pick up time for my order to be ready. No apologies. Really bad customer service.


  • By

    They tried to scam me!

    I was buying food for my office team, but when I realized it would take an hour to get ready I decided not to order and cancel. I never hit confirm. A few hours later I get notified I have a pending charge on my card of $170 (what I was buying was less then 50). I called the local restaurant that I ordered the food from and the manager couldn’t find a transaction or where this was coming from. I then called corporate where they could not explain to me where or why I got this charge. He almost acted like it was very normal. Even after I confirmed and double check to make sure I’d never actually finalized the order. Needles to say I am astonished that such a well known large establishment could 1.) “accidentally” take this much money from my account without me ever actually placing the order 2.) acting like it wasn’t a big deal.





  • By

    What the...?

    Just ate my food. Yuk and yuk. First off, I mobile ordered and for the second time out of two times I’ve done this, my order was not ready. Not only was it not ready, the ticket was still in the machine. There was one other customer in the place so I don’t know what the issue was. I honestly could have walked in and ordered and payed faster than it took her to figure out the ticket. She seemed frazzled that I was two minutes early and reminded me that my order said it wouldn’t be ready until 9:25. It was 9:23. Anyway got home and ate my food. Gross! Mind you I have kids so we’ve gotten this good many times before but I’m pretty sure they cooked the food so much that the actual chicken disintegrated. It was primarily fried coating. Did I say gross?? This may be my last trip. It’s unhealthy anyway. That being said, the veggies were pretty good.


  • By

    Well worth it!

    Ordered online. Picked up in drive through. Are the egg roll and shrimp and was full! Egg was basic. The shrimp were large, coated in a tasty coating. The greens are kale and broccoli and not overcooked. My favorite was the noodles which were al dente and mixed with a sweet sauce and veggies. Another new favorite is the chicken with green beans. Beans are fresh and not overcooked. Mixed with a tasty sauce in bits of chicken. Couldn’t eat it all. Service was fast, even in drive through! I’ll definitely go back!


  • By

    Convenient, but drink options limited

    I like using the app to order, it makes things fast & convenient. However, it’s frustrating that all drink options are not listed in the app. It’s nice that they prepare the drinks for you, except when I want an option that’s not offered on the app (passion tea), then I’m forced to now drink something different (or pull a jerk move & dump and refill right there in front of the workers). I understand if you can’t give all the options, like if some stores are different than others or whatever, but you should have an option of just ‘fountain drink’ & let people fill it themselves.


  • By

    What’s the point of the app?

    Just went to the Panda Express in Santa Clara. I ordered 20 mins ahead of time and arrived on time to pick up my order. I waited 10 mins for someone to acknowledge me and then I had to ask for my order. The server then made the order and basically through it together and tossed the box a few times putting it in the bag. There were no utensils and the server was upset at me because they were unable to provide service on time and at least with some ounce of courtesy. When I got home all of what I had ordered was completely mixed up from the way the server threw it in and then juggled it. So my question is why have an app that allows you to order ahead of it doesn’t work and then your employees are upset like it’s an inconvenience to fill the order? This is not the first time as 3 of the last 4 times I have ordered I had to ask for it and it was not ready on time. I even had to go to great lengths to prove my order once. I would think a company of your scale could do with some employee training on the app and customer service.


  • By

    Online Ordering could be improved.

    Seems most of the time, the cashier has to take orders, confirm the online orders, and make the food for the online orders. Cashier properly shouldn have to do all that because then it's a delay for us picking up online orders. I think it would be better if someone was dedicated to doing the Online Orders only to speed up the option. Last time I ordered, took an additional 15mins to get my food after the scheduled pick up time. Ridiculous. Other then that, everything else is fine. Wish Panda also did BBQ Pork Buns, but that's not serious.


  • By

    It has a button for guest/Can’t checkout as a guest

    They offer for you to proceed as a guest, but you can’t order and check out without registering. I wish that was clear. They wasted a lot of my time, going in circles, repeatedly clicking guest, hoping to enter credit card info while ordering so I can get on with my day. I would have registered later because I did like the rest of the app when I tried to order, but the lack of information annoyed me and made me not want to be bothered with it any longer.


  • By

    Online order mess up!

    I ordered the plate with Beijing beef. After coming back to work I open my food to find out I only have noodles! The app says I only ordered noodles, so I thought I messed up though I do remember vividly ordering the beef. So I go through the same process making my selection as I did before. Again I choose beef. Then when I looked at my order, it says I only ordered noodles. I look at my receipt that I got in store and it too also says I only ordered noodles. Why is the app asking me what entree I want if it’s only going to give me the side? Not only was my order missing items, but the item it did have was cold! Cause this inconvenience I was not able to eat, or get my money back.


  • By

    Thought of a rewards program?

    I love me some Panda Express and eat there a ton. This app is nice and convenient because it seems I either get a lot of complicated people in front of me or I have to wait forever for food to cook. With this app, it’s always ensured to be ready whenever I get there with no hassle. But have you guys ever thought of starting a rewards program? As much as I eat there, it would be nice to get free things here and there to know my loyalty is appreciated. Just a thought. That would make this a five-star app



A better way to Contact apps


You can now contact Panda Express customer service directly
via Email using our new site - AppContacter.com

Contact Panda Express directly


Is Panda Express Safe?

No. Panda Express does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 82,103 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for Panda Express Is 13.7/100.


Is Panda Express Legit?

No. Panda Express does not seem legit based on our analysis. This conclusion was arrived at by running over 82,103 Panda Express User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Panda Express Is 13.7/100.


Is Panda Express not working?

Panda Express works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Have a Problem with Panda Express? Report Issue

Leave a comment:



Why should I report an Issue with Panda Express?

  1. Pulling issues faced by users like you is a good way to draw attention of Panda Express to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Panda Express customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Panda Express.


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