Panda Express Reviews

by Adam_army_veteran

Let me start off by saying how much I do appreciate panda express being open during these uncertain times, with that being said I’ve got to say that for the prices they charge they certainly try to short you as much as possible. I have gotten the same thing every time ever since panda express opened in Michigan city and I’ve never had an issue until they have done the carry out orders only. I order a large orange chicken only and when I brought it to the point of them not filling it up the whole way I always get an excuse or they try to explain to me they only fill it up to the line which is OK if that’s what was happening but that’s not what was happening and I’ve pointed out multiple times and yet I still get treated like I don’t know what I’m talking about or that I am wrong. I’m not very appreciative of the disrespect or lack of caring about making sure that the container is simply filled to where they say it should be to begin with. For the pricing that panda express charges I can certainly receive better quality and quantity both from the food and the customer appreciation elsewhere. Very disappointed to say the least. I’d like to say that it would matter that I made this post but I am almost certain it will not make any difference sincerely a very disappointed combat Army veteran.

by ShariJung

Ordered in PandaExpress and they won’t let me pick a time less than 30 minutes away. Get there and they don’t have our order. Then they tell us they don’t get it till 10 minutes before pick up. I ask if I can cancel and she tells me know and because I am on a different time zone it will be an hour longer. She acted like PandaExpress was the worst way to order but we were on the go and didn’t know how busy they were...they were dead so not sure why they couldn’t fill the order in a timely manner. And yes, you can cancel if they haven’t accepted or processed. App also can’t handle time zones at all. This isn’t the first time this has happened just the most fustrating since we live on the time zone line and they can’t process an order at all. App would be wonderful if the employees actually understood it.

by Kross333

Just ate my food. Yuk and yuk. First off, I mobile ordered and for the second time out of two times I’ve done this, my order was not ready. Not only was it not ready, the ticket was still in the machine. There was one other customer in the place so I don’t know what the issue was. I honestly could have walked in and ordered and payed faster than it took her to figure out the ticket. She seemed frazzled that I was two minutes early and reminded me that my order said it wouldn’t be ready until 9:25. It was 9:23. Anyway got home and ate my food. Gross! Mind you I have kids so we’ve gotten this good many times before but I’m pretty sure they cooked the food so much that the actual chicken disintegrated. It was primarily fried coating. Did I say gross?? This may be my last trip. It’s unhealthy anyway. That being said, the veggies were pretty good.

by Pissd Off Customer

PandaExpress has way more stars than it deserves. I don’t know how so many people are satisfied with this completely unusable app. I cannot order anything because every time I initiate an order by setting the pickup time and place, it just loads for a long time before telling me the order could not be placed. The loading times for anything in PandaExpress are nonsensical and absurd. I have to force quit PandaExpress then open it again to start over and hopefully it doesn’t get stuck on a loading screen again. Why the hell does it take so long to continue as guest? Like wth is it processing for so long to get past the initial screen? I can’t fast log in because autofilling the email always enters my password (which is fully visible i.e. security issue) instead of my email. Even when I have the cursor on the password field, autofilling it will replace my manually entered email with my password (again, it is visible) and still leave the password field blank. Also the map to find your location almost never works and also takes forever to load. PandaExpress has all the same terrible problems as their website too. Unbelievable that they screwed up such an important part of what could have been an excellent addition to their business model both on desktop and mobile.

by ChristyMaelynn

I was buying food for my office team, but when I realized it would take an hour to get ready I decided not to order and cancel. I never hit confirm. A few hours later I get notified I have a pending charge on my card of $170 (what I was buying was less then 50). I called the local restaurant that I ordered the food from and the manager couldn’t find a transaction or where this was coming from. I then called corporate where they could not explain to me where or why I got this charge. He almost acted like it was very normal. Even after I confirmed and double check to make sure I’d never actually finalized the order. Needles to say I am astonished that such a well known large establishment could 1.) “accidentally” take this much money from my account without me ever actually placing the order 2.) acting like it wasn’t a big deal.

by OneMoreUnhappyCustomet

At the Lima rd restaurant in Fort Wayne Indiana as I write this review. My confirmed order was supposed to be ready for a 6:10 pm pickup. I arrived at 6:11. Took 6 minutes for anyone to acknowledge me even though I was the only one in the Online Ordering pickup line. When I finally got waited on, my online order wasn’t found. I was told it wasn’t their fault and I needed to produce a receipt. After retrieving my phone from my car, I returned to the Online Ordering line. Again, waited over five minutes without any staff (including the cashier) acknowledging my presence. I finally asked the cashier if she could check on my order. She fetched another employee. I showed him my phone order and he did fill the order. Ended up waiting a total of 25 minutes after my scheduled pick up time for my order to be ready. No apologies.
Really bad customer service.

by Cynthiafraga

I mean overall it’s a okay app right but you place your order and it takes forever for it to arrive. I went into the restaurant just 10 mins before it was due and the restaurant staff didn’t care if I showed mobile receipt or order number “as long as it hasn’t appeared on my end I can’t do anything about it “ and i had to wait for my order to appear on their screen . While the staff was really frustrated that I couldn’t just wait 15 mins when I simply just wanted my food . I didn’t argue back . I waited and the order came in and they’re like NOW it’s your turn . When I had ppl come in much after I did and received their order first .unlike the Chick-Fil- A app that has the option to tell them “I’m here “ so they can start working on it . The earliest you can get it is like 30-50 mins after you order . Just skip PandaExpress and wait in line .

by Val Petito

I often order from this store and every time I come to this place I am always disgusted at the level of service that they DO NOT give you here. Every time I go in they do not greet you, smile, or even look at you. Even the manager was there and doesn’t greet or acknowledge me, and he even looked right at me , and NOTHING! Many times I try to give them the benefit of the doubt and I will smile and say hello, say please and thank you and I do not get any reply back. Also they don’t seem to get my order right. By the time I get home they always seem to have something wrong with one or all of the order If it wasn’t for the convenience I would never come back and believe me I spend a lot of money into this establishment. But if they don’t get it together I will inconvenience myself and go further to get the food .

by Dark Its

The costumer service and PandaExpress themselves I would rate at least a 4. But the system they set up is weird. Twice now I put for a pick up “ASAP”. I wait in my car for ten minutes then go in to see if my food is ready. But apparently PandaExpress tells the workers that the order is made for 15 mins later then when I walk in. I’m guessing 30 mins from when I made the order. That wouldn’t really be a problem if they could just make my food then since no one is there. But they can’t because PandaExpress hasn’t released the order. So they don’t know what I order and can’t confirm I paid. Ok. So let me cancel so I can order normally… nope. Cant do that either. So, I’m standing there looking at the workers do other things. Not making my food or anything. Just, wow.

by Dolly7384

Wow. To start off, my order was messed up by the store so I had to call and they gave me store credit. They would’t cover my delivery fee which was absurd, I paid to have it delivered. ANYWAYS, I try to reorder on PandaExpress and it says the order couldn’t be placed because now it would be ready at a later time which was fine but it still wouldn’t go through. If you read other reviews, others have the same experience. I kept having that issue no matter what I tried on PandaExpress , so I finally went on my laptop and just ordered from their website. That’s how I ordered the first time. Tell me why, 4 ORDERS WERE MADE. 3 were from the unsuccessful attempts on PandaExpress , and 1 successful try from the website. I got three orders and then ANOTHER ONE WAS ON THE WAY. Thankfully that one was cancelled, someone must’ve figured out what happened. I didn’t call the store, pretty sure it wasn’t their fault. And during these uncertain times, I am sure there is no one to call. But yea spending so much money on Panda was not in my plans today. So if you don’t want this to be your experience, refrain from PandaExpress . Just use the website. It’ll literally save you money. And FIX PandaExpress !!!!!!!!!!!!!!!!!!!!!!!!!

by AMG0685

So I ordered a delivery order in PandaExpress and was told it would be delivered at 12:09. I got a text from DoorDash, that my delivery was confirmed. In the Panda Express app there was no mention of a 3rd party delivery service. I waited until 12:10, looked at tracking and they updated the delivery time to 12:33. I was a bit annoyed, but okay, those things happen. At 12:30 I got a text that the order had been delivered and it certainly wasn’t. I looked at all my neighbors front doors just to make sure that the order wasn’t mistakenly delivered to the wrong address. Then I called the store and was told that they had no responsibility for this since it’s a 3rd party delivery company. I was shocked. So I said it is your app, I didn’t order through a different app, and they told me too bad. Since I had already paid for it I begged for them to make it again and my husband would pick it up. They agreed, but reluctantly. So frustrating and sad that this company works this way.

by Is Phx

Approximately pick up times are horrible if you are setting up a pick up time it’s for a specific reason. I had placed an order and I had arrived to the restaurant way before my pick up time however I had seen a bad just sitting there for the whole time that I was sitting there waiting. When a minute before the pick up time comes around I go up to the door and wait and I told them my name and they gave me the bag that was sitting there for at least 15min I let it slide next time around same thing happens not to mention that it’s sitting there and food gets cold so then I ordered and got there 7 min after I placed the ordered and then they are telling me that the order won’t be ready until that certain time well then I told them to please let me know because I don’t want cold food... mind you that it’s the same store they need to be more consistent

by Paola Velasco

I drove to the restaurant, but there was a sign that they were no longer offering the family deal for $20 at the restaurant. Manager made me drive around and order from PandaExpress or online while in the parking lot. Then I advised to workers that were taking out the track that neither PandaExpress or online were offering the family deal. She recommend I try to call their corporate office. EXCUSE ME!!! That’s not my problem, that’s a Panda problem. So I drove back through the drive thru and asked to speak to the manager. They had me wait at the window while she was on the phone and then when she came to the window she said they had to reset PandaExpress and the options online. I closed PandaExpress on my phone, reopened it and voila, guess what the option was added. Unfortunately, instead of the manager taking my order at that time as a courtesy for the inconvenience, she told to go back around to the parking lot, place my order on PandaExpress and wait for the time given for it to be ready. 30 minute wait. In the meantime, I watched a countless number of cars drive in and out of the panda drive thru. This experience sucked!!!

by Careyny

Went to order the family meal to go online and went to pick up at 54 and Little where they have two separate lines one for order pick up and one for immediate orders. The pick up line had 10 people and not moving for an hour. I wAited that long because I was early and thinking I’d get my food. I didn’t wait anymore to get it. No one was moving. They were making orders for people that weren’t waiting in line. The two people ahead of me were waiting over an hour. They were busy inside but not handing out the food to the people that were there. I did not pick up my food. I couldn’t get someone to come over to the immediate order side to cancel my order. So I left. I’ve called 4x to cancel. No answer. A manager should have come out and said what was going on. Either they had a huge order to fulfill and they were backed up and someone should have come outside to say something. No communication at all. I understand things are different in the world now but customer service should not have changed.

by Wilsteadt

PandaExpress visually looks good and well put together. That’s it’s only plus. It’s hard to add a payment method, it insisted the card number for most of my cards is not right despite my own triple checking. I found a single card that works and proceeded to order. Only six entree options were listed, if the rest were there they were not easy to find- I searched for a while. If they were the only ones listed because they were out of the others I’m annoyed because I would’ve chosen to wait and order something else when it was ready. After ordering we had to wait fifteen minutes for the order to even be processed BEFORE they’d make it for us. Panda Express is one of my favorite resteraunts but PandaExpress is definitely deterring me from coming back.

by Wellmiss

It’s a great concept. He walk in and pick up your food you can leave. I stood there for five minutes after I said it was supposed to be done. No one asked my name.

I continue to watch and saw that what appeared to be my food was sitting there at the end of the line, not under any heat lamps or anything. And after seven minutes someone finally checked to see what the name of it was and it was mine. I said do you mean to tell me that my food has been sitting there for more than seven minutes. I didn’t think I was being evil when I strongly suggested that they can give me fresh food. The food had been sitting there prior to my coming in.

The time I spent going into the store I could’ve easily gone through drive-through. I won’t be using it again and I will be deleting PandaExpress .

by The Real Wolfman

PandaExpress is fairly well thought out, but several times it’s given me an error when I try to submit my order. No rhyme or reason. This creates a problem when, say, the only way to take advantage of a special is to order online.

Also, what makes PandaExpress insufficient is mainly what’s missing. One is the option to pay cash at the restaurant. Also, while there’s an “I’m running late” button, there’s no “They’re running late” button. In fact, there’s no apparent resolution mechanism for when you’re waiting there, say, 10+ minutes past your pickup time, which seems to happen a lot at my local Panda.
So, they’re happy to take your money but not so anxious to resolve any hiccups.

by Vernon Of Newman CA

I recently moved from the Bay Area to Modesto - and eventual bought a home in Newman. I love my new home and Newman - but by the 2nd week of living in Newman - I realized that there were NO restaurants here in the West Valley that serve any Asiatic Cuisine! I panicked and went through Sushi and Kimchee withdrawals for 6 weeks / until I stumbled upon this Asiatic Oasis in this Burger-centric Desert that I now call home.

I historically order Pickup via PandaExpress - and in each and every ordering episode - they get it RIGHT - they have READY ON-TIME - and the quality is ALWAYS consistent - and best of all you get your monies worth!!!

So thank you again Panda Express Patterson - your effort’s in delivering healthy and delicious food - that is both pleasing to the eyes and the palette.

by 15squid

I’ve tried on several occasions to order using PandaExpress and it’s always a mess. I only order the Family Pack and a few sides. But when I select “Place Order” it bounces and never completes the order. I think it’s because the Family Pack can’t be completed in the pick-up time allowed. No one at the store has an answer. And when I called to see if the order had gone through the lady said it usually takes 10-15 minutes for online orders to post on the store’s system “so call back in 10-15 minutes”. We love Panda. Please fix you app, your communication system, or your process.

by Booken

I can’t say how much I love our Panda Express. The employees are always pleasant and kind. My only negative is not for our store but for the corporate office. Please expand our Panda Express they deserve more. Get them a Flag Store, same area but a flag store. This property generates a lot of business for you so you can do this. Also do not change the management there she’s ( sorry I don’t know her name at this time, just can’t think of it, apologies) always on top of everything in that store. So happy to have that store there please don’t lose the quality. Thank you for listening to my rant.

by Lreposa

Just went to the Panda Express in Santa Clara. I ordered 20 mins ahead of time and arrived on time to pick up my order. I waited 10 mins for someone to acknowledge me and then I had to ask for my order. The server then made the order and basically through it together and tossed the box a few times putting it in the bag. There were no utensils and the server was upset at me because they were unable to provide service on time and at least with some ounce of courtesy. When I got home all of what I had ordered was completely mixed up from the way the server threw it in and then juggled it.

So my question is why have an app that allows you to order ahead of it doesn’t work and then your employees are upset like it’s an inconvenience to fill the order?

This is not the first time as 3 of the last 4 times I have ordered I had to ask for it and it was not ready on time. I even had to go to great lengths to prove my order once.

I would think a company of your scale could do with some employee training on PandaExpress and customer service.

by Loubash

I ordered the plate with Beijing beef. After coming back to work I open my food to find out I only have noodles! PandaExpress says I only ordered noodles, so I thought I messed up though I do remember vividly ordering the beef. So I go through the same process making my selection as I did before. Again I choose beef. Then when I looked at my order, it says I only ordered noodles. I look at my receipt that I got in store and it too also says I only ordered noodles. Why is PandaExpress asking me what entree I want if it’s only going to give me the side? Not only was my order missing items, but the item it did have was cold! Cause this inconvenience I was not able to eat, or get my money back.

by D_buggs

Seems most of the time, the cashier has to take orders, confirm the online orders, and make the food for the online orders. Cashier properly shouldn have to do all that because then it's a delay for us picking up online orders. I think it would be better if someone was dedicated to doing the Online Orders only to speed up the option. Last time I ordered, took an additional 15mins to get my food after the scheduled pick up time. Ridiculous. Other then that, everything else is fine. Wish Panda also did BBQ Pork Buns, but that's not serious.

by Cheerenee

They offer for you to proceed as a guest, but you can’t order and check out without registering. I wish that was clear. They wasted a lot of my time, going in circles, repeatedly clicking guest, hoping to enter credit card info while ordering so I can get on with my day. I would have registered later because I did like the rest of PandaExpress when I tried to order, but the lack of information annoyed me and made me not want to be bothered with it any longer.

by Shibby_Dude :D

I love me some Panda Express and eat there a ton. PandaExpress is nice and convenient because it seems I either get a lot of complicated people in front of me or I have to wait forever for food to cook. With PandaExpress, it’s always ensured to be ready whenever I get there with no hassle.

But have you guys ever thought of starting a rewards program? As much as I eat there, it would be nice to get free things here and there to know my loyalty is appreciated. Just a thought. That would make this a five-star app

by Idliketopostbutallnamesrtaken

I like using PandaExpress to order, it makes things fast & convenient. However, it’s frustrating that all drink options are not listed in PandaExpress . It’s nice that they prepare the drinks for you, except when I want an option that’s not offered on PandaExpress (passion tea), then I’m forced to now drink something different (or pull a jerk move & dump and refill right there in front of the workers). I understand if you can’t give all the options, like if some stores are different than others or whatever, but you should have an option of just ‘fountain drink’ & let people fill it themselves.

by Nickname963147489632467964257

PandaExpress is fast, responsive, and easy to use. Placing an order is simple and easy, and there are pictures of the food for those that prefer not to read. After ordering you are given a time it will be ready for pick up. When you get to the store, you just walk right up to the register and tell them your name, then they hand you the food and you can walk right out. It’s very streamlined, but the lack of Apple Pay as an option is disappointing.

The whole order is printed out on the receipt with all the details. However, despite the order being clearly printed out, exactly as I order it, they still tend to get the order wrong. When I pick it up it’s packed up in plastic bags that are tied off making it too time consuming and awkward to unpack all the bags and check everything to see if the order is right.

PandaExpress loses a star for not accepting Apple Pay. The lack of attention to detail by restaurant staff has nothing to do with PandaExpress , I just wanted to bring it up since it’s not usually an issue when ordering inside the restaurant.

by Schjtcbn

Ordered online. Picked up in drive through. Are the egg roll and shrimp and was full! Egg was basic. The shrimp were large, coated in a tasty coating. The greens are kale and broccoli and not overcooked. My favorite was the noodles which were al dente and mixed with a sweet sauce and veggies. Another new favorite is the chicken with green beans. Beans are fresh and not overcooked. Mixed with a tasty sauce in bits of chicken. Couldn’t eat it all. Service was fast, even in drive through! I’ll definitely go back!