Olive Garden Italian Kitchen Reviews

Olive Garden Italian Kitchen Reviews

Published by on 2025-01-28

🏷️ About: The Olive Garden app is a convenient way to access your favorite Olive Garden features. You can find directions to the nearest Olive Garden, browse the menu, place and save ToGo orders, save your spot on the Wait List, and more.


       


Overall Customer Experience 😎


😎 Positive experience
42.9%

🤬 Negative experience
38.2%

🫥 Neutral
18.9%

~ from Justuseapp.com NLP analysis of 61,775 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

-Ordered on the app, within 3 minutes my order was at my car window.

-Super friendly server.

-Nothing was missing from the order.

-Always order the same thing and the people at the bar have always been great.

-Curb side is great.



Read 31 Customer Service Reviews 😠💢

4.8 out of 5
Olympia wa Olive Garden

Went for a special occasion. Servers in the bar not helping each other so service was chaotic and “24 hour” style. Fast stops with no time for guest to answer the servers question before they walk off. Zero teamwork. Manager paying attention to to go orders and not the flow of the floor. Cold ... Show more

Something missing

Under all the stress everyone is going through today and now coming out to a new normal, curb side is great. However living 45 minutes from the nearest OG is a little daunting when they don’t get the order right. The last 2 times I have ordered and picked up they have missed something whether the e... Show more

Consistently disappointing

OliveGardenItalianKitchen works alright UNLESS you want to use one of their online offers. I had problems on Cyber Monday and again today. It takes away the discount as soon as you submit your order and you get to pay full price at the restaurant. I tried to pay online to avoid this on the second ... Show more

Glitchy

Yesterday I was trying place an order for pickup. The order came to about $170, then I added the tip so my final total was about $200 and clicked to pay for my order. Then an error occurred saying the order needed to be reprocessed because sales tax wasn’t not applied. We do not have a sales tax in... Show more

Hostess is terrible at treating people

We stopped by to eat at Olive Garden in Augusta today and don’t recommend it. They told us we were going to be a 15 minute wait and fine, so we sat and two people came in after us and than three more people came in and while waiting they sat the ones that came before us. Than it our turn and the ... Show more

Disappointed

Yes my review is not a good one because we decided to do the BOGO and my 1st entrée was lasagna and my 2nd entrée was spaghetti with meat sauce.
So I had my 1st entrée lasagna and would have my 2nd entrée the following day and with that I had my 2nd salad then went to have my 2nd entrée only to... Show more

Frustrating!

OliveGardenItalianKitchen could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, ... Show more

Purchased E-Gift Card Never Received

I purchased a $25 Gift Card through your app to be emailed to a recipient and they NEVER received it. It was sent to the correct email address therefore there should be no excuse. Additionally, it states that it take 1-2 hours for the recipient to receive the Gift Card, it has been over a week now... Show more

Horrible service

We followed all of the annoying rules and joined the online waitlist. And when we arrived we still waited for a table for about 10 minutes.
But this is how our dinner went: seated at 5:43. Waiter arrives at 5:57. We order drinks, appetizers and our dinner because we were starving! About 10 min... Show more

Frustrating

I love Olive Garden but unfortunately OliveGardenItalianKitchen doesn’t tell you when your food is ready and gives you a max time . For example the food is supposedly ready by a time that’s 35 min away. My food was supposed to be ready at 12:40. I came around that time since its usually busy and b... Show more

Accounts

Don’t get me wrong, I love Olive Garden but it has some stuff to work on. On my first page where it says welcome back (your name) it has two options, order to go or join wait list. Since I have chosen a preferred location it cuts off the option for me to click join wait list. I would scroll to clic... Show more

Simple interface, complex bugs

For the most part, it’s click and play as far as ordering goes on this application of Olive Garden, or their menu/ordering process. As you order, you’ll find yourself having to close and re-open OliveGardenItalianKitchen , so as to overcompensate for what should’ve been a template that would allow ... Show more

Frustrating

The past two times we've wanted to place a ToGo order using OliveGardenItalianKitchen , we've essentially lost our place "in line". It goes something like this: I add all of the items in my cart. By the time I'm finished with all of the options and customizations and payment, it says my order has n... Show more

Needs some work

I downloaded and installed OliveGardenItalianKitchen and set it all up, I entered my order with no problem and started on me wife’s order, she wanted to add 2 sausages to the 5 cheese ziti but OliveGardenItalianKitchen would only let me add one. I had to cancel the order and call it in like back ... Show more

BUGS

OliveGardenItalianKitchen has issues. When you add an item to the cart a banner at the top that says ADDED is in the way so you can not back out of that particular category. Then every single time when I go to checkout it asks if I want to add a sauce with my breadsticks and it will not let me cli... Show more

Bugs

In cart, the quantity isn’t shown. Even though the two items I added would be around 19, I apparently added another by mistake and though it still said two items the price had counted up. Looked at both items and no quantity. When I hit save again in the item and it brought me back to cart the pric... Show more

Please bring back the request field

I used to be able to input special requests such as bagging the cold salads separate from hot food (causes the salad to wilt quickly). Not sure why but that field was recently taken away. If it was because customers would request things that cost money, the restaurants could simply not honor those ... Show more

Pretty good app with some occasional issues

I’ve used OliveGardenItalianKitchen to order Olive Garden a few times but have hit a couple issues recently that make it easier to just call in an order or order on the website:

1. I ordered a kids meal with a side and the order errored out with no explanation. When I called I found they we... Show more

Thank you!

My wife and I had gotten in the habit of going to the Texarkana location for years after working at our church on Sunday mornings and we’ve really missed it. We always sit at the bar enjoy down time and relax. Always order the same thing the people at the bar always have been great to us. Today was... Show more

Great Experience in these stressful times!

If I think about it, I’ve never had a bad meal, bad service or any bad experience at Olive Garden. With all this going on, self employed single mom trying to keep my family afloat, My mom treated us to Olive Garden. Ordered on OliveGardenItalianKitchen , understandably full menu wasn’t available bu... Show more

Stupid process

OliveGardenItalianKitchen worked great. Stayed the wait time was 26-30 min. Awesome. I get on the wIt list, show up 25 minutes later, and...what do you know? It’s a 25 minute wait. Explanation from the staff is that the wait times on OliveGardenItalianKitchen are inaccurate. What’s the point of a... Show more

Wait list feature useless

Went to my local Olive Garden (Olathe KS) on Saturday and faced a 75 minute wait so didn’t eat there that time. Decided to download OliveGardenItalianKitchen and use the Wait List feature on Monday night, had hopes it would be much better.

At 6pm joined wait list and OliveGardenItalianKitc... Show more

Can't use saved gift cards to pay like the app says you can

Giving 1 star cause at least I was able to to get on the waitlist with OliveGardenItalianKitchen . I have 3 gift cards saved on OliveGardenItalianKitchen , totaling $100. I don't have the cards anymore cause OliveGardenItalianKitchen says I can store and use my gift cards. Went with the family tod... Show more

Issues with reservations

I moved rating up to 2 stars since Olive Garden reached out on issue. I can’t justify more since I haven’t had it work successfully.
I used OliveGardenItalianKitchen a second time on 10/18 at a different location and noticed the screen where you click submit for the reservation was not updatin... Show more

Don’t bother checking in with the app

It’s an okay app for checking opening and closing times of your local restaurant (of course there always google maps), and looking at your loyalty points. However, there’s no point to using OliveGardenItalianKitchen to get on the “wait list” ahead of time. I did so, was told by OliveGardenItalianK... Show more

Great but needs work!

I did use OliveGardenItalianKitchen once to join the wait list and that was great! And I’ve used it a few times for online ordering, but when I need to update my card information, it will not let me. I want to delete a card and add a new one. And when I tried to order with a card I did have on fil... Show more

Pam

Was really excited to order and then pick up but OliveGardenItalianKitchen experience was not good. Instead of all chicken options or anything else being together some were under different locations so what I was looking for I couldn’t find until after I ordered, I found it under a difference opt... Show more

The latest version of app is great!!!

The last version of their ordering app was pretty terrible and riddled with errors.

It appears this version has cleared most everything up! :) the user experience is so much more clean, intuitive, and simple to understand and use. There were no errors in my checkout process and the speed in... Show more

They don’t care about all families equally!

Children left to scream to disturb everyone. Asked manager if he could see what was wrong and he said “I could , but that’s not the way we run things. We are a family restaurant.” Then he shrugged and walked away from me while the child screamed.

So come & let your child scream no discip... Show more

Best Take Out!!

Our meal was packed and reviewed with us before we left. Ordering via OliveGardenItalianKitchen allows you to select what plates utensils ect that you need. I only wish you could order extras from OliveGardenItalianKitchen .... like extra dressing or to have them put the cheese on your salad inste... Show more

OG Online & Pickup Order

I’ve used OliveGardenItalianKitchen many times at my local Monroe, NC OG. I’m pleased to say I never had an issue of wait time or my order being incorrect. Ordering online with OliveGardenItalianKitchen is very easy. I’m given a time which let’s me know when my order will be ready. The hostess ch... Show more



Is Olive Garden Italian Kitchen Safe? 🙏

Yes. Olive Garden Italian Kitchen is very safe to use. This is based on our NLP (Natural language processing) analysis of over 61,775 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Olive Garden Italian Kitchen Is 52.9/100.

Safety Analysis

87.5% of users say app is Safe 👍
87.5%

9.4% of users have Some Concerns ⚠️
9.4%

3.2% of users say app is Risky 🚨
3.2%


Is Olive Garden Italian Kitchen Legit? 💯

Yes. Olive Garden Italian Kitchen is a totally legit app. This conclusion was arrived at by running over 61,775 Olive Garden Italian Kitchen User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Olive Garden Italian Kitchen Is 76.2/100..

🔏 Privacy & Data Safety

Olive Garden Italian Kitchen collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Financial Info
    • Contact Info
    • Identifiers
  • Data Not Linked to You:
    • Location
    • Usage Data
    • Diagnostics

How was your experience with Olive Garden Italian Kitchen? Post a Review




Features

- Join the Wait List: Check the current wait times for your Olive Garden, see your estimated wait based on your party size, quickly add your name to the Wait List in less than five seconds, and see your real-time place in line.

- Quickly Order & Reorder ToGo: Easily order your favorites ToGo, save your order in the app for later, and reorder your favorites with just a few taps.

- Find Your Olive Garden: Easily find your closest restaurant, check to see what hours they are open, and get real-time drive time to any location.

- Payments & Gift Cards: Order faster and save your preferred payment, use, save and reload gift cards to your profile.

- Legal: Must be 13+. Prices and participation may vary. View the online privacy notice at http://www.olivegarden.com/privacy-policy. © Darden Concepts, Inc. All rights reserved.

  Contact Support
Developer:
Darden Restaurants, Inc.


Website: