Whataburger Reviews

I like to order through Whataburger because I can order food without being interrupted while placing my order in person. However, Whataburger does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through Whataburger , the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using Whataburger difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit this app since the value of the product is definitely worth the cost.

If you place an order through Whataburger and pay with Whataburger then you better hope the store is now not out of something you ordered. The store is unable to give you a refund and they tell you to go through Whataburger . If you call them through Whataburger be prepared for 20 questions. You cannot just give them the order number (which has all the information needed for the refund), you have to tell them the store number, exact time of order, which items was missing, how to spell your first name (seriously… they asked this) and then they ask for the order number. At that point, realizing all the information up to this point could have been pulled FROM the order number (payment method contained my full name) I politely give her the order number and then told her on this app could keep my $2-$3 the shake costs. Instead of a refund, I asked her to please inform the leadership that this waste of my time is what pushed me from annoyed to angry.
Sure, it is a little thing. However, the lazy programming that made me jump through hoops to fix a problem they caused combined with their disregard for my time is inexcusable.

Every time I place an order, Whataburger defaults to a location further from where I am than one closer. I even favorited the closer location, but it still tries to force me to the further location. Tonight, I manually selected the favorites location, but somehow Whataburger forced the order sent to the further location. I waited at the favorited location for over 25 minutes because its not uncommon for that location to take a while during the dinner rush. I called the location who apologized and said the person in the selected slot was saying wrong order. The manager then asked me if I had the correct location which is when I checked and realized Whataburger had forced me to another location. Now my family is driving across town to get our order. Previous issues (which happened repeatedly) with Whataburger were we would check in and wait, call the location only to be told they don’t see a check in.

Let me start by saying I was very excited to see Whataburger come, and mobile ordering along with. We all know those drive thru lines can be a killer at dinner time ( but worth it for the made to order food). However, I am really disappointed with the implementation of the mobile ordering.

When I start an order I select what time I want to pick it up, then I have to select when I want them to start making my food (which is pointless, why am I telling you when I want to pick it up, if I have to guess at what time I want you to start making my food). Then I have to go inside and tell the cashier I am there, only to be told that NOW they will start making my food. So really, I didn’t save any time. Yes the ordering was easier than telling someone what I want and hoping they typed it in right, but c’mon, why do I need to have 3 different steps to make my darn food.

Really hoping this gets fixed, I’ll be waiting for that before I use it again.

Whataburger is not user friendly or logical.

Twice now I've tried to use a discount I was notified of for ”Buy One Get One Free” sandwiches only to come up empty or paying for two sandwiches instead.

If you wanna use an app discount (”offer”) an employee has to scan a barcode in Whataburger before it's applied. This means for a Buy One, Get One Free offer you're paying for two sandwiches first in order for your food to be prepared in time for Curbside pick up. Which defeats the point of mobile app deals or offers - because the discount should be applied in the order at checkout. Especially during the times of Covid-19 and social distancing / quarantine.

Secondly, once you click the offer Whataburger registers you as using it, regardless of whether you actually did or not. This means if you accidentally close out your order or need to begin again for whatever reason, the coupon that just showed in your ”Offer” screen is GONE before ever using it or an employee scanned it. 😒

Overall Whataburger has been more frustrating and complicated than simplifying and makes you want delete it or turn notifications off, because again, as soon as you click the ”Offer” (which includes the notification) it's gone.

2 stars because my local restaurant had my food ready as soon as I pulled up (even with a long line of drive thru cars).

Have been to the NW McArthur location numerous times and have had good service! We had family in OKC over CHRISTMAS weekend. We went to eat a quick bite on Christmas Eve, at this location, at around 4:50 pm. We were informed as we arrived they would be closing at 6pm, which was fine as we felt we had ample time to eat and move on. We waited, waited and waited for our food and in speaking with other customers, they had also been waiting! People kept coming in and orders were still being taken as we waited! We finally got our order in a sack that was tossed at us with a reminder they would be closing at 6pm! Having to wait that long for a hamburger and fries is ridiculous to say the least! We will no longer be going to this location! I’m not going to beg any establishment to treat us with respect! I have no issue with them closing early on Xmas Eve but shut the lights off an hour early and take care of the people who had been waiting and lock the door! Terrible customer service!!

I have been to at least 3 different stores using Whataburger to order. I’ve probably done this 20+ times and every single time I say I have an online order they act like they have no idea I could do that. They don’t ever have my order ready and generally have a hard time even finding the order. I’ve asked if they get the order in advance and they will say “yes but we don’t make it until you come in (or come to the speaker).” I’m ordering ahead because I don’t have time to sit around and wait. I just don’t understand the point of Whataburger if my food isn’t ready when Whataburger says it will be and makes getting my food even more difficult than it was before I started using it.

I would recommend training for the employees to identify an online order and making the order ready when Whataburger says it will be rather than waiting until I walk in. If this makes everything HARDER just scrap Whataburger entirely. It makes 0 sense to have it.

I’ve used Whataburger for quite some time with few minor issues. But now it’s become a major pain. I usually stop early morning in the way to work and again in the evening on my way home. If I want to replicate the 4am drive through order for dinner it won’t let me. The only option available is drive through but it wants to set it for some future time after 11:00 pm. I actually had to call the store to see if they still did curbside service. So after a few more attempts over a week I finally figured out it copied the entire order including type and when I placed the order. Therefore I now have to redo the entire order. I get wanting to fix glitches and incorporate improvements but WOW. This is a pain.

Whataburger needs a lot of work when it comes to updating the customer on deliveries. I’ve placed maybe 12-15 orders, 6 of which I’ve needed to call the store or driver to confirm if my order has arrived. The driver also has hung up on me before. My order has only arrived at the designated time twice. Up until today it had only been an hour late twice, but I still at least got my order.

This most recent order was the deal breaker. No updates on my order for over an hour, called this app, they said they had technical issues and they had no way of reaching the driver, then said they could only give it to me if I drove up there. Clearly Whataburger isn’t ready for delivery options at least in my area. Would give it 1 star, but I assume it works fine for the other options.

Whataburger is simple and easy to use but still lacks the customization that this app is known for at the locations. I order the Hatch Green Chile burger, but only wanted a single patty. Whataburger doesn’t have a way to modify it nor a ‘instructions’ section to add this request.
I always include condiments on Whataburger but rarely get them in my order when I go and pick up. I always have to tell them to bring them.
The last thing that is the worst part is the estimated time for the order to be done. It has never been ready at this time. Why have it stated if the order is not done? Otherwise, do what others have done and direct them to the restaurant and say that’s when the order starts to get made. See Chick-Fil-A app.

Whataburger works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards.

The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside.

Also, if you have a craving for this app twice in a day, don’t even think about trying to use Whataburger . It shames you by asking if you’re sure you want to process another payment through Whataburger and then doesn’t let you advance through the checkout process.

Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in?

All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully this app will eventually get it right.

I have had first hand work experience with this app and i can so clearly say that this app does both always pay all of their employees minimum wage with managers that HAD been only earning $12/hr for managing a location back when minimum was below $8.50. They also consistently provide price bumps to their products based upon a numerical yearly climb rate, unrelated to ingredients or resources climbing in price i observed and kept track to conclude they raise on a four year basis. AND, worst of all, they intentionally provide their customers with the cheapest quality of ingredients(vegetables, meats) which specifically means that all their burgers are just LOADED with fat because, YEP, they intentionally buy the cheapest beef which means the most amount of fat.

this app is fully supporting obesity in america, they support classism and they are simply put greedy, self centered jerks who couldnt care less about any one of you. They just want your money.

The mobile ordering is so easy and fast, I love it. I would recommend submitting your order if you’re 5 minutes away. The reason being because if you’re not there in 5 minutes, they have to remake your order which could explain why some people may have had to wait longer. But the options of ordering are amazing and easy to add/remove anything you want or don’t. It has so many options such as making the meal an entree. Also it automatically counts your visit for your rewards. I had four then placed my order and it instantly added to five! And people, you can skip the line!! You don’t have to wait in the same line!

I’ve had good success using this with curb side pick up. It always seems to go pretty smooth and my orders are usually accurate.

When trying to use favorites, after adding the first favorite and trying to add the second favorite Whataburger will lock up and give you the spinning wheel until you force close Whataburger . Then you have to start your order over.

Forget using Whataburger in the drive thru. It’s pointless. You wait in line like everyone else except get your food super fast then you can’t get out because you’re waiting on other people to leave. Now your food is cold. May as well just order in the drive thru. Curbside needs to be a permanent thing for online orders only after COVID let’s up.

I love the food, but the unfortunately they have made serious mistakes in their order. One time I order biscuits and gravy and when I open my food it was missing the biscuit. Another time I had to wait over 5 minutes on curbside before I had to get out of my vehicle and try to go inside the store. I understand that it kind of hectic right now and mistakes happens. But what I don’t understand is that I go to Whataburger and tap on the contact costumer care. I take my time on filling out the form, put my contact information and sent pictures of the receipt and food. Expecting some form of reply and don’t get a response back. I had try 3 different times and never received a reply.
Love the food but I’m dissatisfied with their costumer care. Probably won’t be buying their food for the foreseeable future

I'm giving it a low rating because Whataburger was practically useless for me. All I wanted was to be able to view the menu and nutrition information, but it is such a headache to do that, it makes Whataburger useless. I may as well just google it since I pretty much can't look at the menu unless I'm making an order and then I have to find a this app that accepts online ordering (none near me do) and then rather than showing me the menu, it automatically took me to a meal that I didn't even want and it wouldn't let me go back to view the menu until I had added the meal to my order (I tried four times). Then and only then would it let me look over the menu, but by that time I was already so irritated that it didn't matter to me anymore. Fix that and Whataburger will be worth something to me - until then, it's pretty useless for me.

What’s better that a this app app? Nothing, if it was backed by customer service when there’s an issue with an order. I downloaded and made my first order, and it arrived completely wrong. Note, Favor delivered it, not this app. So I guess it works, but if you get a wrong item....Good luck trying to correct it (timely or at all).

I tried the contact through Whataburger and sent 4 messages, with photos, etc. and I have no response in 7 days. So I called their 1-800 line and they told me they had no messages from me. I answered about 20 questions, and still nothing that says anything about fixing the issue.

You see the problem here. I’ll probably never get a refund. Maybe it works for you, but there’s a risk if it’s not right. To be safe, just go to the store.

Whataburger is excellent, I use it all the time!
However I have a suggestion for how to improve it: When I place my order inside at the counter I ask for “mustard on both sides”, the way I like my this app. The option is apparently programming into the register, it prints out on the receipt!
But on Whataburger the only option is to request extra mustard via the slider and my this app is prepared with all of the mustard on the top bun.
Please add an option in Whataburger for “mustard on both sides” or at least a way to provide special instructions. Thanks!

There’s a glitch with Whataburger so they can’t scan the barcode. After the first time it happened I was told to reload Whataburger . I went home and reloaded it and the scanner was ready for the barcode. Since the barcode isn’t on the receipt, I could do nothing about it. At my second visit, it wasn’t able to scan and I was told to reload it again. I said I’ve already tried that and the employee said yeah there’s a glitch with Whataburger . Why keep telling customers to reload it then??? It would be really nice if this feature would work so we could actually get free food after 5 visits. Schlotzsky’s lets you scan the barcode yourself because they actually provide the barcode on the receipt.
I’ll try ordering online next time but I’ve read that they don’t start making it until you get there so it seems pointless.
Hopefully it’ll keep track of the 5 visits for free food???

While traveling long distance for work I like to stop at this app because DUH the food is great but after recently redeeming a reward for the first time, I realized one of my rewards had already expired. I emailed them asking if they could honor it as a one-time exception and that moving forward I would make sure to use my rewards sooner. It was an honest mistake because up until that moment, I was unaware that they expired. Their response more than a week later pretty much was "sorry, check your notifications next time." I was truly shocked by the lack of understanding considering I eat at this app about once a week and I sometimes forget to scan Whataburger to build towards my rewards. Never using Whataburger or using my work expensed meals on this app again if that's how they're going to be about something that any other business would have gladly honored as a one-time exception.

Whataburger works fine for me most of the time. Like someone else had said, this is basically just a way for you as the customer to order what you want without having to talk to anyone and track your rewards.

The option exists to select your pickup time but it’s practically useless. You still have to go check in with the cashier to let them know you’ve arrived. No online check-in option. No option exists for pickup from the drive thru, you have to go inside.

Also, if you have a craving for this app twice in a day, don’t even think about trying to use Whataburger . It shames you by asking if you’re sure you want to process another payment through Whataburger and then doesn’t let you advance through the checkout process.

Also, not a huge fan of the fact that my card is charged up front. I may have to change plans between when I ordered and when I planned on going to the restaurant. Especially when the restaurant doesn’t even begin making my food until I get there. Why not just charge someone after they’ve checked in?

All in all, an okay app. If you’re in it for a mobile ordering option, McD’s and CFA have it figured out. Hopefully this app will eventually get it right.

In these times you do not find good C-S-R but here at this app you do at this one 3000 WesternCenter in Fort Worth Texas -Miss Linda runs it like we all are her family ( customers) she is very personal shows respect and her hugs really makes my day in had a day of my rent being raised and just her giving me 3 minutes of her busy time , well no where else can you get that type of service. So thank you for hiring such a beautiful person and she like myself are from the baby boomer age so we know how to treat others she is a diamond and a great person.

Whataburger is great unless all you want to do is look at the menu. My location does not offer online ordering yet, so I will be deleting Whataburger until they do. I downloaded it primarily to have quick access to the menu so I can decide what my family’s order will be before going to the drive through, but unless I actually start an order, the menu is not available. Since my location doesn’t have online ordering, I cannot start an order to look at the menu. Therefore, I have no need of Whataburger. I will just continue to use google to look at the menu online. I have the fast food app for each local drive through and this is the only one that has this problem. I usually go to my food app folder when trying to decide where we will go. Whataburger is no longer in that folder.

this app is literally across the street. I signed up on my first visit. The following weekend, I fed a hungry family of 6, ($52) and then returned a third time when I was late coming home from work the following week. While waiting for my food, I pulled up Whataburger and found that only my first visit was credited to my account.
When I picked up the food I had ordered, the scanner wouldn’t read so I was asked to read my account number, which was manually entered. I checked when I got home and still had only one visit. I waited 2 days in case it was just a delay. Still only one visit. I sent an email to their app team. They will gladly credit 1 visit to my account, but I’m missing 2 visits.
I’ll try to collect 5 visits to claim a reward and then delete Whataburger from my phone. I don’t want to expect something and get nothing.

When I’m ordering food on an app, I want to know the price of the food. That is primary. Whataburger doesn’t show me the price of what I want to order, even though it gives me the price of everything that can add to it. My first chance to see the price is after I’ve selected something, made any changes and I’m ready to put it in my cart. Then, and only then, is the price shown on the add button.

I won’t even get to the parts about not preparing until you show up or being unable to pick up without going inside. If I don’t know what something costs up front, then I’m not ordering - period.

Love this app; but Whataburger needs lots of work. Someone isn’t thinking this through before coding.

Don’t get me wrong Whataburger is wonderful I love all the customizable options down to getting my burger cut in half.

However there is one option that Taco bell’s app still wins on, the ability to get my food through drive thru. Add the option to get the food through drive thru and Whataburger would blow all other food app ordering away because as it stands you have to open Whataburger place your order then when you get to the restaurant you have to go in the store then still stand in line and talk to someone about your order.

Not really a time saver. In/out at taco bell in seven minutes Mcdonald’s I’ve been in/out in 5 minutes and never step foot in the store.

Every time I open my app at this app restaurant to get the points it’s always loading! So I hate being that customer that makes everybody wait so I never get the points. Then when I do wait, it still takes forever to Load....even off of WiFi. And just now I tried to order on Whataburger , it took a while to get my family’s order on it just right and then I placed my credit card info and hit submit.....it says System Error try again! Whataburger is worthless!

Whataburger overall is great. Love the mapping feature and its ability to remember previous orders. The only issue I have is that if you load money thru gift card or just into Whataburger at all you do not have the ability to use it all. If you don’t spend the exact amount you always will have cash there you cannot use. Really wish it would allow you to use the remainder of the amount and then use a different form of payment to cover the rest of the bill. I have like four dollars I just will never be able to spend.

At the beginning, I had some major issues with Whataburger. Several times, I would experience glitches at the franchise that I was at, such as my barcode not scanning, or my info not going thru. But the last few times that I've used it, I've had no problems.

My only request is that once a person passes a certain number of rewards collected (like 20-25 or so), more items could be offered. Or maybe a certain amount off an All Time Favorite or combo. Other than that, awesome app!!!!