Deutsche Bank photoTAN Status
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problems reported in the last 24 hours
Summary of Deutsche Bank photoTAN Problems 😠👌🔥
- Crashed permanently
- Tons of crashing
- Photo tan can’t open without crashing
- Bug fixes have added more bugs than there were before
- Crashes as soon as you launch it on iOS 13
- Can no longer make transfers or sign in on new devices
- Very behind, e.g. not supporting iPhone X for two years and using low-resolution graphics in 2019.
4 Reported Issues: 😵🆘🛟🚨📢
My PhotoTAN is keep stopping. I tried to fix it but not able to do so
I tried to transfer money to another but my photo tan kept crashing I couldn't generate a photo tan number to proceed the transaction please help me
I am currently experiencing bad service from photo tan yesterday as I was checking my photo tan app because I need to pay my Apartment then all of a sudden my app was log out . I hope you can help me with this . Whenever I try to scanned to the Photo tan QR code it does not work.
I have Deutche Bank Mobile App and PhotoTan App on my Apple iPhone7. I tried to transfer money using my Deutche Bank Mobile App. It required a PhotoTan transaction number. When I clicked on the button to get the PhotoTan transaction number, it automatically took me to my PhotoTan App but I could not login. It would not accept my thumb print and it would not accept my PhotoTan PIN number, which I have successfully used many times in the past.
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Common Deutsche Bank photoTAN Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Deutsche Bank photoTAN app on iOS and Android devices. Solve all Deutsche Bank photoTAN app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Deutsche Bank AG, developers of Deutsche Bank photoTAN.
You can also approve your online card payments with your Deutsche Bank Visa and Mastercard (debit and credit card) simply by clicking on the push notification, logging in to your photoTAN app and approving the transaction. After you entered and submitted all required transaction data in the online banking, a colored graphic will be displayed in case of an active photoTAN procedure. If you tap on the notification, the photoTAN app will open, you can log in (using a PIN, Touch ID or Face ID), approve the login and are then directly logged into your online banking. With the photoTAN app, you are able to easily and securely authorize important transactions in the online and mobile banking. This will open the photoTAN app, in which a TAN is generated and with another tap the TAN is transferred to the “Deutsche Bank Mobile” app, where you simply need to tap on “Execute” to finalize the transaction. In order to use the photoTAN procedure, you need an activation letter which you can request in the online banking. If you scan the graphic using the photoTAN app, a transaction number (TAN) is created which can be used to authorize the transaction. If you want to transfer money using “Deutsche Bank Mobile” with a few taps, you need to tap on the button “Generate TAN” below your transaction summary. If you are using the photoTAN app with the new push functionality ,you do not have to scan a graphic during login. You are required to enter your account number, your PIN as well as a TAN during online banking login. The photoTAN app has a PIN protection. For a smooth and fast login you are able to use Touch ID/ Face ID. Instead you will receive a push notification. Transactions in your online and mobile banking that are performed with the photoTAN app are secured with the security guarantee of Deutsche Bank.
